Premier Chrysler Dodge Jeep Ram of Buena Park

Crossfire TPMS I have been going to Don-A-Vee, now Premier Chrysler, for many years. I have learned over the years that a Chrysler Crossfire is no ordinary car. Wh I have been going to Don-A-Vee, now Premier Chrysler, for many years. I have learned over the years that a Chrysler Crossfire is no ordinary car. What appears to be a simple fix is always much more for this car and costs a lot. My tire pressure monitor (TPMS) light was on. A local tire dealer tried multiple times to fix it over a year. I finally got tired of it and took it to the Premier. It became obvious that we needed to start over and order new sensors. Like I said nothing is easy. The sensors were made in the United Kingdom. After they arrived we realized we needed to order the special size nuts to hold the sensor on the rim. The only dealer to have them in stock was in Las Vegas. I was fortunate to have the Shop Foreman, Moe Jubran help me out. At first Moe and I did not see eye to eye, but after a few discussions, and the help of Larry West, Asst. GM, the channels of communications were opened and Moe enabled me to get my car fixed at a reasonable cost. He had to coordinate the fix with a local tire dealer that had a special unit to work on low profile tires. He took the time to call the dealer and asked them to be considerate in pricing the installation of the sensors. Afterwards, I took the car back to Premier and Moe got the sensors programed. This all took several days and several trips to the dealership. However, the delays were not the fault of Premier. They were uncontrollable consequences of owning a Crossfire. I have read on the Crossfire forum the TPMS sensors are a big pain, but I truly feel that Moe and Premier fixed it the right way with original Mopar parts. thank you Premier and Moe for once again taking car of my Crossfire. More

Service Daniel had been very helpful on a probem I had had with my 2011 Jeep Wrangler. I took it into the service department and had my Jeep worked on. Daniel Daniel had been very helpful on a probem I had had with my 2011 Jeep Wrangler. I took it into the service department and had my Jeep worked on. Daniel was quick to get my rental and very likeable and freindly. Same problem occured again within 2 weeks. I took it into another Jeep dealer closer to my home. They told me the problem was the same as what I had just had fixed and wanted to charge me over $500.00 to fix?????? I called Daniel back and again...very quick to help, first apologized for the inconvenience this had caused me, then asked me to come back in and they would be happy to recitify the problem. When I arrived this time, Daniel involved Moe Jubran (Shop Foreman) Who was the 1st and only person to understand or even adresss my disappointment about the SMELL the water problem had caused. He told me that AFTER the shop fixed their work, my Jeep would be fully detailed back to the clean and awesome Jeep that I had kept it to be, prior to this problem!!! VERY HAPPY with Daneil & Moe!!! I will only continue to service my Jeep @ Premier (even though there are 2 closer dealerships by my house.) Thank You Premier for your awesome crew memebers who do go above and beyond :) More

Purchase process Jerry Jost and Debbie Pepper were the most responsive of every dealer I went to. They found the exact jeep I wanted and had the best price! Highly rec Jerry Jost and Debbie Pepper were the most responsive of every dealer I went to. They found the exact jeep I wanted and had the best price! Highly recommend them and the dealership here! More

eric in service I had a safety recall on my unit and Eric got me in and had it done in a day. Good group of guys over there. Will definitely take my vehicle back the I had a safety recall on my unit and Eric got me in and had it done in a day. Good group of guys over there. Will definitely take my vehicle back there when service is needed again. Thank again Eric! More

Tyson is the BEST After a lengthy 2 week search for the perfect Jeep Cherokee and best deal for my budget, I found myself always going back to Premier Chrysler Jeep of After a lengthy 2 week search for the perfect Jeep Cherokee and best deal for my budget, I found myself always going back to Premier Chrysler Jeep of Placentia. I did all of my shopping on line and Tyson and his team were by far the most professional and attentive dealership that I worked with. Tyson Ozzy and Keith were straight forward and delivered detailed presentations of the offers they presented to me. They even took care of my lease return, which was a huge stress relief for me. The staff was straight forward and friendly and Tyson stayed late to show me all the bells and whistles on my beautiful new car. I would recommend this dealership in a heart beat. Happy customer here!!! Thanks, Guys!! More

Exceptional customer service Highly Satisfied Moe and service team went above and beyond to provide excellent customer service. Instead of making me fight with Chrysler for a denied warranty clai Moe and service team went above and beyond to provide excellent customer service. Instead of making me fight with Chrysler for a denied warranty claim, the guys at premier went ahead and performed the work. I will bring all of my Dodge and Jeep vehicles here. If you have any issues ask for Moe and he will make it right! Thank you More

Amazing customer service Service manager turned a bad situation into an amazing experience. Mou was a man of his word and definitely Kept me a customer. it's also because of h Service manager turned a bad situation into an amazing experience. Mou was a man of his word and definitely Kept me a customer. it's also because of him I've gone out of my way to tell everyone how good this dealership is.. More

JK heaven! I bought my 2013 JKUR here January 2013. Since then it has transformed significantly. Despite all of my modifications and wheeling abuse, any warranty I bought my 2013 JKUR here January 2013. Since then it has transformed significantly. Despite all of my modifications and wheeling abuse, any warranty issues that have arisen have been taken care of with a smile. I regularly get my oil changes here and chat with all the service guys. Everyone takes really good care of me. I'd like to especially thank Moe for his excellent service! He always goes out of his way with every customer he meets. Several of my buddies have purchased their JK's here and sing nothing but praise! Oh, and don't forget to come out to hot jeep nights! More

Excellent and Caring Service. Department Moe has been taking care of my Jeep Wrangler for over 11 years. Thanks to him I have been able to keep my car in good running condition with the regu Moe has been taking care of my Jeep Wrangler for over 11 years. Thanks to him I have been able to keep my car in good running condition with the regular maintence and preventive maintenance. Moe is very knowledgeable and cares about his customers, he will go out of his way to make sure his customers get the best service. I live in Dana Point approximately 40 miles away and will drive to Placentia because I know my Jeep will be in good hands. Just the other day, I had a problem with my Jeep and Moe , Mark, Marcos, and Josh worked on the car and fixed the problem right away, what a great crew! Irma More

Great Experience - Bought a New 2015 Jeep Wrangler JK We live in Huntington Beach and have been shopping for a new/used Jeep Wrangler JK among multiple Orange County Jeep dealerships. We found Premier Jee We live in Huntington Beach and have been shopping for a new/used Jeep Wrangler JK among multiple Orange County Jeep dealerships. We found Premier Jeep of Placentia's internet prices to be very competitive (if not cheaper) than the other dealerships. They also had one of the largest inventories of all types/models of Jeeps that you're looking for. We called earlier in the day and they double-checked their inventory to ensure they had what we're looking for before we made the drive up there. Upon arrival we were quickly & pleasantly greeted by our sales rep and he showed us the models we were looking for without hesitation. After the test drive, the purchase transaction went very smoothly without any unwanted pressure, unprofessionalism, haggling or hassle. We are very pleased with our new Jeep and the purchase experience was one of the best I've seen. I'd recommend this dealership to anyone out there looking to buy a new/used car. More