Premier Chrysler Dodge Jeep RAM Cape Cod

Long history with this outfit and they obviously don't send their customers to this DealerRater.com site to review them. Tried to lease a Liberty 4 years ago, made the deal and the saleperson backed out o send their customers to this DealerRater.com site to review them. Tried to lease a Liberty 4 years ago, made the deal and the saleperson backed out over a simple repair that could've been done in house on our trade lease. Let me walk over $5/month. Leased from Jeep dealer 20 miles away. Car broke down under warranty, called Premier, they said it would take a month to get my car in. Subsequently, I started going there for oil changes, warrranty work etc because it was close to home. Contacting service is a nightmare. Every visit something took too long, they couldn't find the problem, they couldn't fix it that day and/or they recommended service work which I have never had to have done on any vehicle. Leased another Liberty last summer from a large dealership, not Premier, did it all online and got everything I wanted, great price etc. We got another Liberty only because they were giving them away. I figured for 3 years I could take the car to Premier for oil changes and warranty work and not have to depend on them when real money might become involved. Took it in for it s first oil change and actually had a service tech who was pleasant, first time. He answered my emails, set up my appointment etc. Later we had 3 weird things happen with the vehicle and we took it back. With a 9 AM appointment I didn't hear anything until late in the day. No surprise they couldn't find anything according to the service manager, Peter. He went on to ask why I didn't purchase the vehicle from them per the request of his GM, Chris Laham, son of weasel; Joe Laham. Peter went on to inform me that I was no longer welcome to bring my vehicle there for warranty work, only for service that I would be charged for. I involved Chrysler. The end result was that Premier told Chrysler that there was a personality conflict with Chris Laham, son of weasel, and because of that conflict Premier was able to refuse to do my warranty work. I have never met, spoken to, emailed, called or otherwise communicated with this Chris, son of weasel, Laham, but Chrysler bought their story. This week, I traded the Jeep with 10,000 miles on it for a new RAV4 at a dealer I love. Beware of the Premier dealerships on Cape Cod. More

Back in 2008, we went shopping for a car for my teenage son. One of our first stops was Premier Jeep. We worked with Chris who was extremely helpful. They had a slightly preowned (2,000 miles) Wrangler in son. One of our first stops was Premier Jeep. We worked with Chris who was extremely helpful. They had a slightly preowned (2,000 miles) Wrangler in the color we wanted but the price seemed high. We tried to negotiate down a little (cash, no trade) but the dealer would not budge at all. Needless to say, we were off Cape next weekend and got a brand new, better equipped Wrangler for about 2 thousand less than the pre-owned one at Premier. Clearly their prices were too high. We live off-Cape but have a summer home down there. Last summer, we had a problem with our Wrangler where it would not fully shift into park and then it wouldn't start unless you put it in neutral. We called Premier to schedule service because we were on Cape and it was more convenient. The shop was extremely busy and they couldn't schedule us for about a week. That was fine because the issue did not prevent us from driving the car in the meantime. When we finally dropped off the Wrangler, we were dealing with Nicole from the service department. All I can say is RUDE. She does not call you back, does not keep you informed about the progress of the vehicle, and left us with an overall terrible experience. This winter we purchased another Jeep; 2011 Grand Cherokee Overland. With about 1,500 miles on it, there was an issue where the car was not recognizing the keyless-go smart key. The car would not do anything. You could not shift to neutral and when you tried putting the real key in the ignition, the magnet would not release the key. With the key unable to removed, the lights staying on, and no way to lock the car, it had to be towed to the dealer. Because we were on Cape at the time, Chrysler Road Side Assistance insisted that the vehicle be taken to Premier. Now, being forced to work with Nicole again, we are being told that there are "25 Jeeps in front of us to be serviced and we will be lucky to have it back by New Years (it is now Dec. 20th)." I am sick and tired of this less than par service; especially when my car is now sitting in their lot completely unlocked and immobile. My dealer at home is top notch and having to put up with this sort of service on a car that is about a month old is simply unacceptable. I know the car was not purchased from them but on their website it says "No matter where you purchased your vehicle, we are you service experts... efficient and timely." Plus, it's a warranty repair and they should take some pride in their product! Once I get this car back, and if the issue is solved, I will NEVER GO TO THIS DEALER AGAIN!!!!! More

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