Premier Chrysler Dodge Jeep RAM Cape Cod

Took care of our Jeep recall with a walk in appointment He was friendly, courteous and energetic. He was friendly, courteous and energetic. More

Everything was great but it did take 2. 5 hours for the oil change/tire rotation service as opposed to the 90 minute time quoted. 5 hours for the oil change/tire rotation service as opposed to the 90 minute time quoted. More

Overall good experience. I've been having my service done here since 2021. I have always been happy with my service being performed here. I've been having my service done here since 2021. I have always been happy with my service being performed here. More

Jack was great, took care of us answered all our questions and was super pleasant. Sales/finance manager was OK but kind of annoying. questions and was super pleasant. Sales/finance manager was OK but kind of annoying. More

Very disappointing experience — serious safety recall not properly addressed I am extremely disappointed with the way Premier Cape Cod Chrysler Dodge Jeep Ram handled a national airbag safety recall invol properly addressed I am extremely disappointed with the way Premier Cape Cod Chrysler Dodge Jeep Ram handled a national airbag safety recall involving my vehicle. A safety recall involving airbags is not a minor service issue. It concerns a critical safety component, and I expected a dealership representing the manufacturer to take the matter seriously and handle it professionally. Instead, I felt that my safety concern was not properly addressed, and I did not receive the level of attention, communication, or professionalism I would expect when dealing with a safety-related recall. When a customer brings a vehicle to an authorized dealership because of a manufacturer safety recall, the expectation is simple: take the recall seriously, communicate clearly, and make sure the safety issue is properly resolved. This experience left me very disappointed and concerned about the dealership’s commitment to customer safety and service. I hope management takes this complaint seriously and reviews how safety recalls are being handled so other customers do not have the same experience., lack of professionalism, lack of safety concerns how serious this could potentially could legally impact their operations even though they make me signs documents they are not responsible for any potential liability issues for not complete a national safety recall air bags . More

Prompt attention on arriving for my appointment time. Clearly reviewed the specifics and tentative cost of my scheduled service and rechecked with technical team to confirm. Advised me of the cost of a n Clearly reviewed the specifics and tentative cost of my scheduled service and rechecked with technical team to confirm. Advised me of the cost of a necessary repair that had not been scheduled. Kept me advised as the job progressed. More

Prompt attention on arriving for my appointment time. Clearly reviewed the specifics and tentative cost of my scheduled service and rechecked with technical team to confirm. Advised me of the cost of a n Clearly reviewed the specifics and tentative cost of my scheduled service and rechecked with technical team to confirm. Advised me of the cost of a necessary repair that had not been scheduled. Kept me advised as the job progressed. More

Very professional and timely. Nicole is the best service advisor I've ever had she's very kind and helpful. Nicole is the best service advisor I've ever had she's very kind and helpful. More

Professional and informative, would recommend to anyone else on the Cape and Islands. Thank you. else on the Cape and Islands. Thank you. More

Very helpful, patient and accommodating. He made an often stressful experience one that was very enjoyable. He made an often stressful experience one that was very enjoyable. More