Premier Chevrolet GMC of Morgantown

customer support is terrible terrible sales n service.promise u stuff n ounce u sign they dont care after that.i bought a 2016 colorado(love the truck) but on test drive sales man terrible sales n service.promise u stuff n ounce u sign they dont care after that.i bought a 2016 colorado(love the truck) but on test drive sales man spent most of his time texting /on cell phone.they lost my plate to my truck promised me a full detail theu never bothered to clean the truck or remove the stickers.niw all rhey do is just ignore me .they promise u this n that. n ounce u sign they dont care after that.will never deal there again. More

rip off artists Went there to get a new power steering cooler installed. Was not told that they do their work based on a labor guide chart. They took 45 minutes to Went there to get a new power steering cooler installed. Was not told that they do their work based on a labor guide chart. They took 45 minutes to replace the cooler and then charged me the "standard time for the repair" of 3 hours (was only at the dealer for 2 hours total). At $100 an hour that is a lot of money for time not spent on my repair. Took 6 calls to the service manager, Mike Swain, to be able to speak to him, and when I questioned the amount of hours charged he explained the guide chart they go by but offered to refund part of my bill for a diagnostic run on a faulty tire pressure sensor I told them was faulty. That was $50, but at least it was something. Two months later no refund on the bogus diagnostic. Bottom line, I will never return to have these CROOKS do any work on my vehicle. BE AWARE, IF THEIR GUIDE SAYS 6 HOURS FOR A REPAIR AND THEY TAKE 1 THEY CHARGE YOU FOR THE 6 BUT JUSTIFY IT BY SAYING THAT IF THE CHART SAYS 2 AND IT TAKES 7 THEY ONLY CHARGE YOU FOR 2. THAT NEVER HAPPENS BUT THEY R0UTINELY FINISH EARLY CHARGING YOU FOR WORK THEY DID NOT DO!!!!!! More

New Car We were looking around, looked at mid state Chevrolet, closest dealer to us, I was told about Premier in Morgantown and went up, took a test drive, Ke We were looking around, looked at mid state Chevrolet, closest dealer to us, I was told about Premier in Morgantown and went up, took a test drive, Kenny was very helpful, patient and polite, I had questions! The overall experience was very good, everyone very friendly. Went up the next day and purchased a vehicle. More

Over priced and horrible service Run, go anywhere but premiere chevy in morgantown. You will pay thousands more than you should. Don't believe a word they say when buying from them. I Run, go anywhere but premiere chevy in morgantown. You will pay thousands more than you should. Don't believe a word they say when buying from them. If you have any vehicle problems premiere chevy of morgantown will not help you at all, and will blame it on you. It will be worth the drive to just deal with somebody else. More

Great service, helpful staff! We worked with Kenny Hammond to iron out a deal on a 2016 Colorado. Great to deal with. Very professional and extremely helpful! We traded in our 200 We worked with Kenny Hammond to iron out a deal on a 2016 Colorado. Great to deal with. Very professional and extremely helpful! We traded in our 2009 Chevy HHR and were looking for a truck that would suit our needs better. Kenny listened to our needs and found a vehicle that worked perfectly for us. He also did everything he could to make sure we drove off the lot that day with our Colorado, working with us to get a price that worked best for us. We will definitely be returning as customers in the future. More

Very good. The service that I received from this dealership was very good. They are very polite people and will help you find the car to fit your liking. The service that I received from this dealership was very good. They are very polite people and will help you find the car to fit your liking. More

Lies abound at F&I Completely mislead by F&I. Was told could not use our local credit union at the dealer for financing as they were considered a third party by our len Completely mislead by F&I. Was told could not use our local credit union at the dealer for financing as they were considered a third party by our lender. Was offered a 4.5 APR on a 759 FICO from Ally and was told it was a great rate! Went to our CU and received a 2.7 APR saving over $3k over the life of the loan! Vehicle detail was very inattentive to their work and had to redo car multiple times. Sales staff was the highlight of our experience... But based upon other local dealers I would only rank sales performance as average. More

Empty Promises of Discount For several days, Premier ran full-page ads promising 20% off Impalas. Employee Felicia also phoned us with this promise and repeated it in our con For several days, Premier ran full-page ads promising 20% off Impalas. Employee Felicia also phoned us with this promise and repeated it in our conversation with her, prompting our visit. Saleslady Shannon was very pleasant but was overridden by a business employee who located an Impala with the color and packages we wanted (at a dealer in VA) but declared contradictorily that it was not available at even close to 20% off. Premier prevaricated More

New RED SUV. I worked with Robert Bishoff as a salesman. He was very informative and helpful. I went to look at a new SUV and drove it home that evening. Robert I worked with Robert Bishoff as a salesman. He was very informative and helpful. I went to look at a new SUV and drove it home that evening. Robert explained how to setup Onstar and other features of the vehicle. I have a lot to learn and if I have questions I am sure Robert will be helpful. Marilyn More

Great Experience! I was originally nervous to start looking for a new vehicle because I had never done it before. At Premier, it felt like a different experience than a I was originally nervous to start looking for a new vehicle because I had never done it before. At Premier, it felt like a different experience than at another dealership I went to. Everyone was friendly and helpful and I didn't feel like they were trying to talk me into anything. As a bonus, I even got to test drive the car without an employee riding shotgun! When it came time to talk numbers, they were transparent and helped me see all of my financial options. I ultimately got to drive home in exactly what I wanted for a price I was comfortable with. I really can't think of anything that would have made the experience better! More