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Premier Auto Group

Union Gap, WA

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131 Reviews

3612 Main Street

Union Gap, WA

98903

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Showing 131 reviews

May 24, 2020

It was great working with everyone on the team. They made buying a car a great experience. I’m glad I choose them and to buy my car! More

by martha-p09
Recommend Dealer
Yes
Employees Worked With
Franky Sanchez
May 02, 2020

They treat you right and give you all information possible on the vehicle. The amount of time from viewing the car to driving it home was very fast. More

by TorresFamily
Recommend Dealer
Yes
Employees Worked With
Ami Arreola, Franky Sanchez
May 02, 2020

Franky was very friendly and patient with us while we were looking at trucks. He made us feel very comfortable and did not pressure us in any way. They stayed after hours to close the deal. We walked More

by cindybeehler64
Recommend Dealer
Yes
Employees Worked With
Franky Sanchez
April 30, 2020

Franky Sanchez did an outstanding job at helping me with what i wanted. I test drove a car, and knew that was what i wanted and came back the next day and he helped me through the whole process, and their c More

by houstyn harris
Recommend Dealer
Yes
Employees Worked With
Franky Sanchez
Aug 04, 2020 -

Premier Auto Group responded

Congratulations on your purchase! Thank you for taking the time to share your wonderful review and for your recommendation, it means so much to us. We are glad to have Premier team members like Franky that are dedicated to providing excellent customer service for our customers. Please don't hesitate to reach out if there's anything additional we can do for you. Enjoy your new Jeep!

April 27, 2020

Great car buying experience. Everyone was very helpful and nice. The original car we looked at I did not fit in so they helped us find another option. With no pressure. More

by Nick
Recommend Dealer
Yes
Employees Worked With
Ami Arreola, Franky Sanchez
Aug 04, 2020 -

Premier Auto Group responded

Congratulations on your purchase! We are glad to hear you had a great buying experience here with us. Thank you for taking the time to share your wonderful review and for your recommendation. Please don't hesitate to reach out if there's anything additional we can do for you. Enjoy your new car!

April 19, 2020

The best dealership I visited around the valley! They have a large variety of vehicles & they’re willing to help you get the car you want! They helped me save money & I’m very happy with my purchase. More

by dx.legend17
Recommend Dealer
Yes
Employees Worked With
Sheccid, Franky Sanchez
Aug 04, 2020 -

Premier Auto Group responded

Congratulations on your purchase! Thank you for taking the time to share your wonderful review and for your recommendation, it means so much to us. We are glad to have Premier team members like Franky and Sheccid that are dedicated to providing excellent customer service for our customers. Please don't hesitate to reach out if there's anything additional we can do for you. Enjoy your new Jeep!

April 01, 2020

I love this car and I love the dealership the people I love this car and I love the dealership the people that work with it and getting this beautiful car for us it's just awesome praise the dealer in a More

by bksewell56
Recommend Dealer
Yes
Employees Worked With
Ami Arreola, Roger Guardon
Aug 04, 2020 -

Premier Auto Group responded

Congratulations on your purchase! Thank you for taking the time to share your wonderful review. We are glad to have Premier team members that are dedicated to providing excellent customer service for our customers. Please don't hesitate to reach out if there's anything additional we can do for you. Enjoy your new car!

March 24, 2020

Franky is absolutely amazing. I have purchased 3 cars from him. Refuse to go to anyone else. Highly recommended. He makes sure you get what you need and personally cares about your needs. More

by 1Mikaella1
Recommend Dealer
Yes
Employees Worked With
Franky Sanchez
Aug 04, 2020 -

Premier Auto Group responded

Congratulations on your purchase! Thank you for taking the time to share your wonderful review and for your recommendation. We are glad to have Premier team members like Franky that are dedicated to providing excellent customer service for our customers. Please don't hesitate to reach out if there's anything additional we can do for you. Enjoy your new truck!

March 22, 2020

Bought my car in November and it was advertised with auto start. The mechanism wasn’t even in the car, I messaged Roger because I worked with him when I bought the car so I trusted him. When originally messa More

by myachambers19
Recommend Dealer
No
Employees Worked With
Roger Guardon
Mar 22, 2020 -

Premier Auto Group responded

Hi Mya, I apologize for the miscommunication that occurred between Roger and our shop. The 2016 Nissan Altima you purchased back in November appeared to be equipped with an auto-start as the key fob it came with had the on start button on the key fob itself. The vehicle was a local trade-in and the key in which we sold you the vehicle appeared to be an option. We as the dealer assumed the key might have just been unprogrammed or the on start option was disabled from the vehicle settings itself. It is to my understanding that the vehicle was looked at, and the key was attempted to be reprogrammed by our technicians and that our key equipment would not allow us to do the programming of the on start of this vehicle. We did, however, schedule an appointment at Audio Solutions which has a lot more experience in on start equipment and can install an aftermarket one for you in case the vehicle does not come with a factory one on there, which I think where the lack of communication happened. We are more than willing to pay for you to have this option available since you the customer and we as the dealer assumed the vehicle came equipped with this option as the key fob the car came with this option on there. I hope we can make this right for you and I will personally ensure we get this fixed for you so you can absolutely be happy with your purchase. I will reach out to you via phone and if you have any questions or concerns please feel to reach out to me directly at ami@premieragrp.com or at 509-4521199 and ask for Ami. I am the general manager at our store and will personally follow up on making sure appointment times are communicated accordingly and will talk to Roger in reference to this matter. Back in November, we did go through a store move in building and update in phone systems which had us extremely busy which is not an excuse, but hopefully, we can still make this right for you. Thank You. Ami Arreola General Manager Premier Auto Group

March 06, 2020

Roger was a great help, was willing to help with any questions I had and did everything he could to get me in the right car! I personally was messaging him for about two weeks prior and even with the wa More

by Chavez96
Recommend Dealer
Yes
Employees Worked With
Roger Guardon
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