![](https://dealerrater.com/ncdn/s/17.20240830.150/Graphics/icons/close-x-orange.png)
Preferred Auto Illinois Road
Fort Wayne, IN
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 56 reviews
Amazing hassle-free experience! This is our second purchase from Preferred Auto. Their salespeople make you feel like family. They are honest and ethical in the way they do business. This is our second purchase from Preferred Auto. Their salespeople make you feel like family. They are honest and ethical in the way they do business. From beginning to end, it was an easy, hassle-free experience. Thanks to Matt, Jared, and Mike for their great customer service! More
Amazing car experience This was by far the best car buying experience I have ever had. Sam Miller is an amazing car salesman. Brian Getty’s is great in financing and loan ap This was by far the best car buying experience I have ever had. Sam Miller is an amazing car salesman. Brian Getty’s is great in financing and loan approval. I have bought a new car before but buying used was the better experience and better vehicle. I know now what I wished I had know years ago. You don’t need to buy new to get a great car. You just need to see Sam and Brian at Preferred Automotive Group. More
Awesome!!! 9th vehicle from here. Best price and service period. Highly recommend staff is honest friendly and best of all I did not spend the whole day there. 9th vehicle from here. Best price and service period. Highly recommend staff is honest friendly and best of all I did not spend the whole day there. More
Have not paid off trade been over a month. Traded in a vehicle been over a month ago and it is still not paid for. Then I go into resolve the problem and they were in no rush to fix the problem Traded in a vehicle been over a month ago and it is still not paid for. Then I go into resolve the problem and they were in no rush to fix the problem. I've now made another payment on vehicle that I should not have with me also losing money in interest daily. It has effected my credit score showing debt I do not posses. I would highly recommend not doing business with them so glad I didn't get my loan through them. More
Taken Advantage of I spoke with Jay, until he found out I was unhappy and Rob the GM from Illinois Road. Bought my Jeep 4 weeks ago. It has been in their shop for the la I spoke with Jay, until he found out I was unhappy and Rob the GM from Illinois Road. Bought my Jeep 4 weeks ago. It has been in their shop for the last 2 weeks. Transmission went out, drive shaft, and bearings. Worst Customer Service I have ever experienced. More
Poor everything! This place is terrible! Poor customer service, no follow up. Chad (salesman) is nice to your face, but as soon as you walk out with keys in hand, you This place is terrible! Poor customer service, no follow up. Chad (salesman) is nice to your face, but as soon as you walk out with keys in hand, you never hear from him again. Travis (sales manager), could care less about taking care of a customer no matter how small the detail is!!!! The car we traded was better than the one we bought!!!! DO NOT GO THERE!!!!! More