Preferred Auto Illinois Road

I went in looking for an exact vehicle, Mike was communicative on every step of the process, he was welcoming & helpful. The other staff that was a part of the process came & introduced themselves communicative on every step of the process, he was welcoming & helpful. The other staff that was a part of the process came & introduced themselves making it a great experience! More

Saw what I wanted online. Came in to look and the made things quick and easy. Came in to look and the made things quick and easy. More

Mike F and team were amazing. Price was beat in 200 miles. Fast and friendly service. Thank you!! Price was beat in 200 miles. Fast and friendly service. Thank you!! More

They worked with me through all of my questions and were so nice about it all so nice about it all More

Mike was friendly, helpful, and didn’t give up when things didn’t go as planned. He made the long process more enjoyable and help ease my anxiety. I would recommend Mike to anybody looking for a great things didn’t go as planned. He made the long process more enjoyable and help ease my anxiety. I would recommend Mike to anybody looking for a great guy with a great reputation! More

The car is nice I got but the way they weren’t upfront with me about paying 6200 for GAP insurance and a warranty is horrible. It was never verbalized to me the warranty and GAP insurance would be 6200. A with me about paying 6200 for GAP insurance and a warranty is horrible. It was never verbalized to me the warranty and GAP insurance would be 6200. Also I didn’t get any information on the warranty and what my plan covered and not covered. Then on top of that, the manager said they can’t cancel the GAP insurance and warranty even though I bought this car 5 days ago and haven’t made any payments yet! They aren’t even the ones who cancel it, they just have to sign the cancellation forms and send them to the companies so they can cancel them and refund me. Make sure to read every paper you sign which is something I should have done more thoroughly. All these car places are the same, wanting to get the most money out of you! It makes no sense a 32k car went up to 41k. Even my bank that gave me a lower interest rate was wondering why it jumped up so high. Also, after leaving the lot, my parents called my bank I bank with to get me a better interest rate because preferred said my bank was offering me a higher interest rate than the bank they recommended. Later when I called back to voice my concerns with the manager, he said I wasn’t even approved for my bank, so clearly there’s conflicting statements among the team. Also, my car is a certified pre owned car and apart of the 100,000 mile warranty so I shouldn’t even be paying extra for a third party extended warranty if the manufacturer warranty is extended since the car is a CPO. More

Mike is the best! He was so helpful and down to earth. Really easy to talk to and didn’t feel out of place asking my questions (first time buying vehicle from lot). He was so helpful and down to earth. Really easy to talk to and didn’t feel out of place asking my questions (first time buying vehicle from lot). More

Mike was great. I'm confident that we will love our new car. We have bought several from there and have never been disappointed I'm confident that we will love our new car. We have bought several from there and have never been disappointed More

Day of the sale was excellent. Follow up on questions and open items took multiple reminders for PAG to answer and or complete. Follow up on questions and open items took multiple reminders for PAG to answer and or complete. More

Mike was excellent to work with! We drove 4 hours to meet him & we are so happy we got the opportunity to work with him!!!❤️ We drove 4 hours to meet him & we are so happy we got the opportunity to work with him!!!❤️ More