Precision Chrysler Jeep Dodge Ram - Service Center

Believe there's a problem with Ownership With my experience today at Precision Chrysler Jeep Dodge Ram I’m convinced that there is a serious problem with ownership at this dealership. Essent With my experience today at Precision Chrysler Jeep Dodge Ram I’m convinced that there is a serious problem with ownership at this dealership. Essentially a senior employee - the Service Manager told me to take my business elsewhere after a brief back-and-forth about not being able to complete my pre-scheduled appointment to repair a recall notice for my Ram ProMaster on 12-19-19. Based on the context and relative normal tone of our conversation, for this employee to make this statement indicates that this is not the first time he’s handled an issue this way, nor the last. I double-checked my appointment specifics (only because this same thing happened to me on a previous visit to this service department) and it happened again today. When ownership looks the other way in mandating it’s employees service its customers properly, there’s a deep problem. My recommendation - you’ll be better served taking your business to another dealership. More

Service Was told I’d get a ride home when l dropped my vehicle off and to ask for Chuck. I made childcare arrangements and when l called to confirm, they said Was told I’d get a ride home when l dropped my vehicle off and to ask for Chuck. I made childcare arrangements and when l called to confirm, they said they couldn’t. What Would’ve happened if I went all that way for nothing? Then I spoke with Angela who would not provide me with the owners information so that I could reach out to them for Assistance. Would not recommend this dealership. You can buy a car anywhere but the services was going to sell the dealership. After this experience I would NOT recommend it!!! More

Service Brian was Rude and Threatening To the presidents of Dodge I would just like to inform the head authorities about my experience at the Dodge dealership in the past 24 hours. I drop To the presidents of Dodge I would just like to inform the head authorities about my experience at the Dodge dealership in the past 24 hours. I dropped off my Dodge 350 Dooley at the Dodge dealership in Butler between 4 and 4:30 yesterday afternoon for an oil change I picked it up between 6:30 and 7 AM today I immediately got in and drove away 5/6 miles to my home so I could go to work upon exiting my truck I immediately noticed huge scratches on the driver side back fender & the wheel’s Chrome rim was touching the rubber of my tire, and the rim was scraped and damaged, Making it dangerous to drive, it was bad so I called up the Dodge dealership who practically told me that because you “drove it off the lot is not their problem”, so I called the Dodge dealership back to speak with somebody else. I was connected to Brian who came on the phone I’m guessing he is the head of the butler Dodge dealership. I explain the situation to him, then he became belligerent next he was very very rude told me that I drove my truck too fast and said I must've done it myself and if I was to call the police that he would turn it around and file a claim for fraud damage claim done towards me which really upset me to the point where I was crying and he hung the phone up I called my friend, he was with me when I dropped off my truck and picked it up who then got on the phone to Brian Who proceeded to tell him the same thing only without the threat of pressing charges against me for “False claim” but then proceeded to tell him that I, Penny, was allowed to be on Butler Dodge dealership property again, with that was said I went to the police department in Butler; because I had already called them. after the first phone call. But after my conversation with Brian, which was very upsetting. I went and filed the complaint against Dodge for Damage to Personal Property. Meanwhile I cannot go to work today because my truck is undrivable due to the incident at Dodge. Tomorrow, I am supposed to use the truck to drive 6 professional show horses to Pennsylvania for a horse show that are owned by my clients, which may result in a loss of wages and possible accounts because of this Incident. Now have to try and find another truck. My truck is unusable! Can you please help me resolve this issue as it is a little Trumatic right now thank you. Penny More

Brian Pangione goes above and way beyond!! Brian Pangione was not only professional and knowledgeable at what he does, but was also extremely honest which is rare in today's day and age. I los Brian Pangione was not only professional and knowledgeable at what he does, but was also extremely honest which is rare in today's day and age. I lost my key fob in my car and after 3 days of tearing apart my car I was over it and beyond frustrated!!!... When I met Brian and I explained to him the story he said listen give us a chance to find the key and if we can't then let's discuss options. The key was found and the moral of the story was he could have just said I needed a new fob with programming fee but instead he cared and helped. Most people would not have cared and would have just taken the easy way out. Brian your professionalism, knowledge and more importantly honesty was very much appreciated. Thank You More

Great, efficient and competent service department. I have visited the Precision Jeep service department several times in the last two years, for warranty and other service. Each time I found the serv I have visited the Precision Jeep service department several times in the last two years, for warranty and other service. Each time I found the service to be professional, expedient, friendly and competent. Would definitely visit Precision Jeep in Butler, NJ, when looking to purchase my next vehicle. Henry J. More

Great Experience! Even though I did not buy my Chrysler 300C here they took great care of my car and fixed the problem that was covered under warranty. Can't say enough Even though I did not buy my Chrysler 300C here they took great care of my car and fixed the problem that was covered under warranty. Can't say enough how Brian Brian Pangione and his Precision crew were able resolve all the issues connected to my initial problem without any cost . I will definitely recommend them and when I am ready to buy my next Chrysler I will definitely come here. I will be getting all my future work done as well. Great service! Thank you again you made a customer for life! More

Great Services This was the third time they were servicing my Jeep and they were very accommodating to my schedule. They were very friendly and went out of their way This was the third time they were servicing my Jeep and they were very accommodating to my schedule. They were very friendly and went out of their way to help me. Brian Pangione and his team were very helpful. Lori Cassidy More

Service above and beyond the call My daughter's Dodge Nitro had a recurring issue and the warranty company was giving us the run around. Brian P made it his business to work with the w My daughter's Dodge Nitro had a recurring issue and the warranty company was giving us the run around. Brian P made it his business to work with the warranty company and get the issue resolved (with no cost to us)!!! Almost impossible to find that kind of service. Should also mention that the sales team has been great to deal with over the years as well. Hard to say more Thanks again Roger More

Waste of time and money I took my Durango in for a check engine light. They told me it wad a thermostat and proceeded ton"update software". After taking it back a second ti I took my Durango in for a check engine light. They told me it wad a thermostat and proceeded ton"update software". After taking it back a second time, they didn't bither to update me and kept the vehicle all day. After 5 calls and 2 voice mails, they told me they "updated software" again but still didnt replace thr thermostat. Aftdr waiting all day, I expected it to be fixed. Less than 30 minutes after leaving the dealer, the check engine light is back on again. Between the wasted time and failure to fix the issue, no one should trust their service as they also told me this wasn't covered by the warranty. More

Always goes above and beyond Bought my truck here a little over a year ago. It was a pre-owned vehicle. After a few months noticed a squeak in the front. Brian in service made Bought my truck here a little over a year ago. It was a pre-owned vehicle. After a few months noticed a squeak in the front. Brian in service made it his mission to find it. Took several tries but figured it out and repaired it beyond my satisfaction. More