Precision Acura of Princeton - Service Center

Gus was great to work with. He made the process extremely easy and time efficient. Great service all around! I would definitely recommend this dealer. easy and time efficient. Great service all around! I would definitely recommend this dealer. More

Since I brought my car for service in 2018, I'm always having issues. Had to go back twice because they didnt do the transmission service correctly. Went in for brakes, left there with 3 lug nuts, where a having issues. Had to go back twice because they didnt do the transmission service correctly. Went in for brakes, left there with 3 lug nuts, where are the other two? And that is a safety concern. At the end of 2018, I called them about a TSB about certain vehicles are burning excessive oil. They told me no, you're car isn't burning oil, (in aggressive manner)... well how would they know that if they haven't checked my oil? After that, I'm getting oil messages on my dash. Went in, they told me it was my oil pressure sensor. I replaced that. Lights came back on.. they said nothing, just reset it, so I let it go. Months later I did an oil change, same day, my oil light came on. They said is my oil pressure sensor.. Again? Now you're pulling thing out your butt! I brought up the TBS, and finally almost near the dead line, they started to a oil consumption test. An oil consumption test is to tell how much of the oil your vehicle is burning. You're supposed to change the oil and its filter, &come back every 1000-1500miles 3 separate times. I've talked to Allen, the director of service, and told me NO ACURA dealership changes the oil and filter when doing an oil consumption test. I just called Davis Acura.. and they agreed that YOU ARE IN FACT SUPPOSE TO CHANGE THE OIL AND THE FILTER. I knew that as well, I worked as a service advisor at other dealerships and have a degree in automotive. So for Allen to LAUGH over the phone talking about no, they are not suppose to change the oil and filter, seems not only foolish, but ignorant as well. A small dealership with a small team, will rush your vehicle in and out. Rushing only brings us back and upset! And they do not want to handle warranty work because how little of a team they have. The dealership gets paid for warranty work! I can provide pictures of my same oil filter I brought in may, and my automotive degree! Oh and if you give them bad reviews, they will deleted/ replace your emails, so you wont give them a bad review and it wont affect their bonuses! And please dont try to contact me because I rated you a low star, Allen laughed at me.. hopefully he's laughing at this. && Ladies, because careful with the bs that comes out of their mouth. They only sell you things that you don't need! As a female, reason why I went to automotive school. More

I have to say Acura has the best customer service. Service dept always greeted me and making sure if anyone was helping me. Brian Giampietro and another younger guy( dont remember his name) always ver Service dept always greeted me and making sure if anyone was helping me. Brian Giampietro and another younger guy( dont remember his name) always very courteous and professional . Job well done Acura! Definitely beat Nissan and toyota for sure.😊 More

Honest dealership and would strongly recommend Have been using this dealership for service for 9 years. I found the dealership to be honest and they never recommend unneeded service. The service ha Have been using this dealership for service for 9 years. I found the dealership to be honest and they never recommend unneeded service. The service has always been excellent. More

Service was good but Service flexibility needs to be considered. Representatives should be flexible on timings and must accommodate few minutes here and there. Thanks but Service flexibility needs to be considered. Representatives should be flexible on timings and must accommodate few minutes here and there. Thanks More

Customer Service Care Your representative, Bryan is both helpful and efficient. He explains what services my car needs. He see that the work is done. He includes whatever d Your representative, Bryan is both helpful and efficient. He explains what services my car needs. He see that the work is done. He includes whatever discounts I may be entitled to. Overall, my visit is always pleasant which is why I continue to take my car to Princeton to be serviced; in spite of the fact that for the last 7 years I drive 50 miles from Brooklyn to get there. This proves that customer service is important, which is why I only deal with Bryan. More

Professional staff So easy to schedule an appointment and to have the work done when they said it would be done. No delays. Mike was friendly and explained the service p So easy to schedule an appointment and to have the work done when they said it would be done. No delays. Mike was friendly and explained the service process well. More

Fast service while I waited Easily got an appointment at short notice on the day I wanted. Brian made sure the service got done while I waited, and the Precision Acura lounge is Easily got an appointment at short notice on the day I wanted. Brian made sure the service got done while I waited, and the Precision Acura lounge is very convenient. More

Doing the right thing! I had a car collision and Steve at Precision Acura fought against the insurance company pushing for my bumper to be replaced. The insurance company ju I had a car collision and Steve at Precision Acura fought against the insurance company pushing for my bumper to be replaced. The insurance company just wanted it “repaired.” But Steve pushed back, later telling me that they do things right at Precision Acura. I thanked him for fighting. More