Precision Acura of Princeton

My experience with Precision Acura was fantastic. I first spoke with Tara Santiago to whom I conveyed that I wanted a rare combination of color and options and she immediately offered to obtain the car from spoke with Tara Santiago to whom I conveyed that I wanted a rare combination of color and options and she immediately offered to obtain the car from another dealer in the state. My local Acura dealer conversely tried to offer me only the stock that they had and even tried to get me a more expensive SH-AWD that I didn't want. Ronnie Dubow took over the sale and then obtained the car for me and made the process so seamless and hassle free that my only time having to go visit the dealer was to pick up the car. It was the best possible experience I could have had and Ronnie was very helpful. Not to mention that he gave me the complete run through of the car when I picked it up. More

I visited many dealerships before going to Precision Acura. Every other place I went the salesmen were trying to sell me something I didn't want and were not willing to work the deal to make both sides Acura. Every other place I went the salesmen were trying to sell me something I didn't want and were not willing to work the deal to make both sides happy. Within 10 minutes of sitting down with Sammy the deal was done and he got me to where I needed to be. There was no nonsense or hassle. More

Looking for a certified MDX I called a few dealers but only Precision Acura got back to me in a reasonable time period. I made an appointment and was courteously met by Sammy Nain who helped me to narrow only Precision Acura got back to me in a reasonable time period. I made an appointment and was courteously met by Sammy Nain who helped me to narrow my choice to a spotless 08 with Navigation and low miles. Every employee I met smiled and asked me if I needed assistance. I felt very comfortable. We couldn't come to an agreement on price so I walked out a little disappointed but Sammy told me not to worry. The next morning I n received an e-mail from Tom G to thank me for stopping in and to find out if he could help work out a mutually agreeable price. I gave him my parameters. I was getting ready to visit other dealers when I received a call from Sam that Tom had intervened and came within $200 of my ideal price. I agreed to the price I explained that I wouldn't be able to pick up the car until Friday because I had no ride they offered to pick me up at home 45 minutes away. I picked up my car and it was spotless with a full tank of gas. Two friends are headed there next weekend to buy cars I can't say enough about the service I received. This is the way to sell cars. Seamless, fair and transparent More

We have purchased four cars from Precision Acura; three in the past 18 months. We have all the Acuras serviced here and have had our Lexus and BMW worked on there as well. It is the finest dealership in t in the past 18 months. We have all the Acuras serviced here and have had our Lexus and BMW worked on there as well. It is the finest dealership in the area and I have no doubt one of the best in the country. Our last purchase was a certified MDX. We had never bought a used car before but didn’t think twice about. We are shipping the car down to FL and could have purchased one down there. But given our experience at Precision, there was absolutely no reason to look elsewhere. From sales to service, they are top notch. More

I was treated with courtesy the minute I walked in and Jim was the consummate prefessional. I told him I drove a lot (over 25,000 miles/year and had to buy another car when he suggested that he has 25k m Jim was the consummate prefessional. I told him I drove a lot (over 25,000 miles/year and had to buy another car when he suggested that he has 25k miles leases or higher. This really got my attention and was my preference. He gave me an excellent no money down deal (nearly), and even bettered it as I had a budget an another car (Camry XLE) in mind. Although his deal was higher, I was more pleased with the service, quality of the car, and decided to spend more. I have already recommended Jim and Precision Acura to my best friend that will go there when his Honda lease ends. I walked out 2X as I needed to test drive the Acura twice, then drive the Camry another time before my mind was set on the Acura. His deal did not change, nor did it increase. He honored his commitment to me and earned my business and WILL get my repeat business--of that there is a 100% certainty. Enev waiting in the waiting room I was offered excellent coffee for free and all the staff was friendly and professional. This dealer is a JOY to do business with and I look fwd to a very long relationship with Jim and this dealership. More

i live in staten island and i went to other dealers around here but i felt presured.When i visited Precision it was like a different world,everyone was helpfull and great to deal with,Ronnie Dubow was around here but i felt presured.When i visited Precision it was like a different world,everyone was helpfull and great to deal with,Ronnie Dubow was very nice and i didnt feel presured,i drove over an hour to purchase the car from them and it was worth the trip. Sincerly Dolores Tarantino More

After being in contact with Precision Acura for several weeks via email (our first email was exchanged on 1/17/11), we finally came to an agreement on a 2008 Acura RDX Technology Package AWD SUV in Nightha weeks via email (our first email was exchanged on 1/17/11), we finally came to an agreement on a 2008 Acura RDX Technology Package AWD SUV in Nighthawk Black Pearl with 28,107 miles. On January 25, 2010, Ray Fagin, the “Lease Retention and Client Services Manager”, emailed me saying that he spoke with his manager and my offer was acceptable. Due to inclement weather and prior obligations, I could not make the trip to Precision Acura until February 1, 2011. I stayed in continuous email contact with Ray over that week coordinating when I would be available to come to Precision to finalize the purchase. To ensure the car was still on the lot and able to be sold to me for the prior agreed price on the day we had agreed to meet, I again emailed Mr. Fagin asking him to confirm this information. In my email to Mr. Fagin of Precision Acura on February 1st at 2:33 PM, I stated “Please verify that the vehicle that I asked you about is still on the lot and will be sold to me for $23,000 OTD. I have attached the vehicle specifications and link below just so we are clear on the vehicle I want.” I attached a link to their inventory and text to the email, "Stock#: PA018308, Engine 2.3L 4 cyls, Transmission: Automatic 5-Speed, Body Style: SUV, Color: Nh Black, Interior: Black, Miles: 28,107, VIN: 5J8TB18508A018." Mr. Fagin responded to me at 3:00 PM, saying “Meredith, The car is available and the deal is as I stated in my email to you. The price is $23000…. What time will you be here?” I emailed Mr. Fagin at 3:14 PM telling him I had an hour and a half commute from where I would pick up a family member to join me and would arrive around 7 PM. I received another email from Debro Kent at 3:40 PM “My name is Debro, and I work closely with Ray Fagen. A personal check would be acceptable up to $2500. (anything more would need to be a "certified / bank check). By the way, if you intend on financing, we would have to collect the Sales tax and do the Motor Vehicle work for you. If paying cash, you would be able to pay your own tax and do your own Motor Vehicle. See you this evening...” When I arrived to Precision Acura around 6:45 PM, I was told that Ray Fagin had left for the day. I was also told by Mike Sullivan, the Pre-Owned Sales manager, that the vehicle I had been in contact with Mr. Fagin about and specified in my email did not exist. The other salesmen were unaware that I had made an appointment to purchase that vehicle. The sales team made several excuses for why they didn’t have the vehicle in stock. Mr. Sullivan even said that I was mistaken about the specifications of the car even though I showed him the email from 3 hours earlier to the contrary. Precision Acura (Ray Fagin) mislead me and then continued to lie to me in an effort to get me into the dealership knowing that that car he said was available did not exist. The salesmen at the dealership had a total disregard for my time and the time of two people who accompanied me. They knew we had to travel 4 hours (2 hours each direction) out of our way and still continued to lie right up to 2 hours before we left to purchase a vehicle that they knew they did not have on the lot. After not receiving any communication from the dealer a week after the incident, I contacted Mr. Fagin. He responded, "I had the wrong stock # car. So when I checked if the car was here that was the one I was looking at. I would never have had you come up if I knew the car you were interested in was not here. I did not get back to you sooner because I thought you would not speak to me." I emailed Mr. Fagin asking for more information and expressing my disbelief that he could mess up the vehicle when I attached the stock # along with all the cars specifications and a link to their inventory page in several emails. Mr. Fagin also emailed me saying that he had set up an appointment for me with Debro Kent who was apparently finishing up his dinner when I arrived. No one mentioned that he was there or even knew I was coming. Overall, their explanation was implausible and unacceptable. I have not received any other explanation or contact from Precision (except trying to sell me another car) even though I contacted the VP/GM and GSM. I am beyond disappointed with my experience with the Precision Acura dealership, especially since my research showed the ratings to be high. The disreputable way of conducting business that has been evidenced by Precision Acura and specifically, the "Lease Retention and Client Services Manager" is appalling. Dishonesty is not the best policy. Pulling a bait and switch on customers will not help increase business with consumers in your marketing area. It is my aim to prevent future customers from being abused as I was. Three professionals left work early for a two hour hour drive to close a deal on a fictitious car that was promised to them in writing. The lies Precision told me cost me weeks of additional time searching for an impossibly low price on a particular vehicle that was never real. I could have purchased numerous other Acuras closer to home before Feb. 1st had I not been tricked by their false advertising and email confirmations. Now after three more weeks of searching, I have now purchased a RDX with similar specs from a reputable dealer. More

Ronnie was very helpful in getting the Acura we wanted at a fair price. With only and hour to purchase the Acura (we had to pick-up a friend at the airport), Ronnie threw it into high gear and made the deal a fair price. With only and hour to purchase the Acura (we had to pick-up a friend at the airport), Ronnie threw it into high gear and made the deal happen. Ronnie was friendly, knowledgeable, efficient...he made the whole experience a pleasure in purchasing our new MDX. More

My experience over at Precision Acura was above and My experience over at Precision Acura was above and beyond what I expected. I originally went to purchase an Acura used certified vehicle, but the v My experience over at Precision Acura was above and beyond what I expected. I originally went to purchase an Acura used certified vehicle, but the vehicle was sold just shortly before my arrival. Ronnie DuBow was my sales representative, and once I found out from him that the vehicle was sold already, I thought my time spent going to the dealer was a waste but Ronnie proved to me otherwise! We went over the dealers used car inventory but found nothing that attracted my attention, then Ronnie gave me some options on their new car inventory. He walked me through the process and got me into a new Acura TL with a very reasonable price. Ronnie went above and beyond to make sure the process went smooth and I would say it went unbelievable well. This wasn't the first new vehicle I purchased, but the experience was undoubtably the best thanks to Ronnie. More

There are several reasons why I was so pleased with the service Mr. Nain provided. I was late for my appointment secondary to work; however, Sammy was pleasant, professional and convincing. I informed hi service Mr. Nain provided. I was late for my appointment secondary to work; however, Sammy was pleasant, professional and convincing. I informed him that I had been looking for an SUV for several months. He was able to provide me with great comparisons of the other brands such as Lexus, and BMW. I was quite impressed by his knowledge. He made me feel at ease, and he answered all my questions. He really SOLD the car to me, by the end of my appointment, he made me an offer I couldn't refuse. I actually had another appointment with another dealership that very night, and the treatment I recieved was dramatically different. This only convinced me more that I should spend my money on an Acura. Mr. Nain, made the background check, and paper work effortless. My schedule is quite busy; however, he made the whole process STRESS FREE! On the day I picked up my new MDX, he was professional, and had all the paper work ready. This is not my first new car; however, so far it has been my BEST experience. He certainly deserves accomendation! He did a wonderful job. Louisa E Essandoh, M.D. More