Power Honda

Low key sales and no pressure or forcing the sale at any time from our test drive to closing the deal. I was pleased that the entire sales team was willing to consider a reasonable offer without being conde time from our test drive to closing the deal. I was pleased that the entire sales team was willing to consider a reasonable offer without being condescending to either of us. Also, they spent extra time to investigate loan options that really fit our needs, not just their own agenda. In fact, at no time, was a hidden agenda apparent. This is the most positive sale we have ever had and will recommend this dealership to our friends and work colleagues. Frank Roe and Mo Mohammad were the primary sales contacts we dealt with, and closed with Randy Paxton. More

I had a very favorable experience buying my used car. David was great about follow up and answering my questions. My ONLY frustration was that it took 2 hours of my time to pickup the vehicle that I had David was great about follow up and answering my questions. My ONLY frustration was that it took 2 hours of my time to pickup the vehicle that I had already gotten pre-approval for and made an appt to complete purchase. Seemed a long time to pick up a car when the "haggling" was already complete. Outside of that, VERY pleased!! More

My husband called ahead of time to get details about a car and Mo answered all our questions and when we arrived had the car all warmed up (it was freezing outside!) and ready to test drive. Since we had car and Mo answered all our questions and when we arrived had the car all warmed up (it was freezing outside!) and ready to test drive. Since we had to bring our 11 month old daughter I was worried this would be an issue but it never was. Mo offered to put the car seat in the new car even though we decided to test drive one at a time while my daughter played with the toys the dealership had set up for this type of situation. When it was my turn to test drive the car I tried to decline since I get nervous in new cars in new towns but instead of letting it go Mo drove out to a road that wasn't busy and let me test drive it so I was comfortable. I am so glad I did. I love the car! Then came the whole negotiation process... the part of buying a car I HATE! Surprisingly, it was easy. Joe looked at our trade in and made an offer based on Kelly Blue Book. When that wasn't quite enough for us to be able to afford the new car, Joe asked what we would like to see. He came back and said that would work for them. There was no back and forth at all (much appreciated!) and all the figures came from Kelly Blue Book so I felt confident they were fair. At no point did I feel like I was being taken advantage of or that the dealership was acting shady at all. From beginning to end everyone was so nice, accommodating and most importantly straight forward. I would absolutely recommend this dealership and in fact we are looking to buy another car in a month or so and plan to go back there first. More

I was very please with the sales people I worked with. I'm a four time return customer and this was by far the best experience I had. Randy Paxon was also easy to work with. I will be going back. I'm a four time return customer and this was by far the best experience I had. Randy Paxon was also easy to work with. I will be going back. More

We were looking for a 2013 Honda Accord and had researched to see witch dealership had what we wanted. Went to Power Honda in Albany. Our sales person was Mohammad Mohammad he was very professiona researched to see witch dealership had what we wanted. Went to Power Honda in Albany. Our sales person was Mohammad Mohammad he was very professional helpful and respectful.We were in and out with the car that we wanted at the price we wanted. Everyone we dealt with were great. I would highly recommmend Mr. Mohammad Mohammad. Thanks Powers for a pleasant buying experience. Ralph & Sandra Smith Sweet Home,Or More

Great experience. We used the Costco service and got a very good price. Very cooperative with the program. Everyone we have worked with have been exceptional helpful,friendly and courteous. very good price. Very cooperative with the program. Everyone we have worked with have been exceptional helpful,friendly and courteous. More

What can I say, except it was the best buying experience I have ever had! Friendly service, no pressure, and the deal I wanted. I love my car and never felt that feeling of "What in the world did I just do I have ever had! Friendly service, no pressure, and the deal I wanted. I love my car and never felt that feeling of "What in the world did I just do..." I will recomend Albany Power Honda to all my family and friends that are looking to buy a Honda:-) More

We enjoyed our whole experience at Power Honda. Cory, Joe and Randy were very nice and made the buying process very relaxing. Thank you so much Power Honda Debbie Watkins Ralph Sanchez and Randy were very nice and made the buying process very relaxing. Thank you so much Power Honda Debbie Watkins Ralph Sanchez More

Our experience was so positive that within 20 hours of being contacted by the dealer via the referral from CostCo we bought a car. i would not hesitate to refer or recommend Power Honda. Great service b being contacted by the dealer via the referral from CostCo we bought a car. i would not hesitate to refer or recommend Power Honda. Great service by great people!!! More

I brought my 2011 Honda Pilot into the service department today to have the oil changed. I decided to wait in the lobby while the service was performed. After about 30 minutes Lance came and told me what the today to have the oil changed. I decided to wait in the lobby while the service was performed. After about 30 minutes Lance came and told me what the recommendations for the Honda were to rotate the tires @ $12 and that I also needed the air and cabin filters replaced @ $100. So I said go ahead on the tires but not the filters. I called my brother who works as a mechanic for Honda in California and he said the filters should have been replaced before I purchased the vehicle in January '12 for it to be considered certified. I have only put 5000 miles on the Honda. The filters need to be replaced every 15,000 miles (average). So I asked Lance if they had been replaced before I purchased the vehicle and he looked it up on the computer and said that at the time they certified the vehicle the filters did not need to be replaced. I told my brother what Lance had told me and he said that they should have been replaced and that is why they say the vehicle is certified because everything has been checked and replaced. He said that the filters should have definitely been replaced before I purchased it. I was very unhappy with the way Lance was talking to me and with his responses. I asked if the dealer provided a customer satisfaction survey and he said no. I went to sit back down and about 10 minutes later Nicole came over to me and introduced herself as the service manager. She showed me the 'used car certification' invoice that was done on the vehicle before I purchased it and guess what? The filters had been changed before I purchased the vehicle. The 'service codes' on the dashboard said they needed to be changed so thats why they said they needed to be changed. They did not take the filters out and inspect them. So the point of the whole story is that they were going to charge me $100 to change filters that had already been replaced had I agreed to it. Plus I was told they had not been replaced when, in fact, they had. I again called my brother and he said if they had been replaced 5000 miles earlier than the computer sensor code should not have said that they needed to be replaced. So does this mean that the Honda service department is not doing there jobs properly and resetting the codes after they have done the service? How many people has this happened to? If I did not have a family member that worked for Honda I would have never known. More