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Power Ford
Albuquerque, NM
1,869 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,869 Reviews of Power Ford
October 31, 2021
Excellent service! Always friendly and attentive. Fred and Yareseli got me scheduled and serviced in a prompt manner. This dealership takes the stress out of the new car buying and servicing experience. and Yareseli got me scheduled and serviced in a prompt manner. This dealership takes the stress out of the new car buying and servicing experience. More
by ariel1978
Employees Worked With
Fred Echaves, Yaresly Barrios
October 30, 2021
Very professional in an industry where many folks have very little integrity. We felt like they really cared about us and Jose was outstanding very little integrity. We felt like they really cared about us and Jose was outstanding More
by Lawrence Montoya
Employees Worked With
There was a manager who came out to talk to us. Very professional , Gary Saiz, Fred Echaves, Jose Arguello
October 29, 2021
Once again Power Ford has failed in customer service. I was always taught the answer is "yes" what is your question? This needs to be taught to Power Ford associates. I purchased my Ecosport from them in M was always taught the answer is "yes" what is your question? This needs to be taught to Power Ford associates. I purchased my Ecosport from them in May 2021, over the course of several days I was reviewing error messages about my Powertrain. I took it in today and was told they have to have it several days before they will even look at it. Tanner offered to put me on the "waitlist" for a rental, I let him know I had no other form of transportation and I would just have to camp out. He went into a lecture about me not reading the news that there is a car shortage and that included rental cars. I tried to ask why if they were not going to get to my car until next week why I had to leave it there now? He went on to give me another lecture on that it would be placed in the queue and they had to have it available. When I purchased the vehicle I had questions about all the extra charges. At the time. Matt Sneed told me he would always take care of me, he never returned my voice mail and today when I went looking for him he "was out of the office". At least that was the story I got from the receptionist after she went up to his office. Finally a salesman (I forgot his name) took it upon himself to fix the issue. He was able to get me a loaner car until I am able to get a rental. Why Tanner couldn't do this is beyond me, why Matt Sneed broke his promises to me is also beyond me. Power Ford isn't customer service centric. More
by arendsmarti
Employees Worked With
Matt Sneed, Presley Maez, Justin Bent, Tanner West
October 25, 2021
Salesman and the customer experience manager, never returned mails or called. I ordered a new maverick on 9/8/21. Emailed salesman several times and got very vague answers. Emailed him and customer e returned mails or called. I ordered a new maverick on 9/8/21. Emailed salesman several times and got very vague answers. Emailed him and customer experience manager on 10/8/21. Did not here from them. Canceled order on 10/9/22. Bought a new maverick from chalmers on 10/13/21. Yes, they had one in stock, the person who ordered it backed out. They called me and I bought it. More
by Jon2248
Employees Worked With
Matt Sneed, Juan Arreguin
October 25, 2021
Awesome car buying experience! The Ford dealership employees were very friendly, professional, and knowledgeable. Would definitely buy from there again! employees were very friendly, professional, and knowledgeable. Would definitely buy from there again! More
by kflo95
Employees Worked With
Ricky Montoya, Adam Traub, Jaclyn Duran
