Power Ford

Horrible, horrible. 2004 Ford Escape needed transmission rebuild or new tranny for a thousand bucks more than a rebuild. My car was there for a WHOLE MONTH. Worst part was the stalling, pathetic excuses I g rebuild or new tranny for a thousand bucks more than a rebuild. My car was there for a WHOLE MONTH. Worst part was the stalling, pathetic excuses I got. Excuses: We only have one guy that does transmissions and we just got slammed. He called in sick today. He's almost got it back together, just one more day. It's back together, but it still isn't shifting right. We need to make it right. (Ya think?)We think we found the problem but we need to order a part from Denver. We really want to keep it overnight and try a cold start in the morning. Repeat several of above excuses. I overheard two service writers talking about how the poor guy trying to do transmissions was new to trannies and that he was sure trying hard. That explained a lot! I finally left a voicemail to the service guy I was dealing with stating that I had no confidence in this dealership's ability to fix my car and that I wanted to take it elsewhere. Then they offered to put in a new tranny instead of flailing around with my "rebuild". One more day! Two days later I left a voicemail stating that my car was leaving this dealership at 4pm either by tow truck or fixed. One month to the day I got it back. Wow. Way too many sorry excuses and inabilty of a Ford dealer to fix a Ford car. I am never,ever,ever going back. More

Awful experience. I knew the price. It was a plain car and its the internet age, right? I tried to be as polite and businesslike as possible, as I had no trade and it would be a straightforward transacti and its the internet age, right? I tried to be as polite and businesslike as possible, as I had no trade and it would be a straightforward transaction, probably not at a rock bottom price. I knew it was a high pressure dealership, so I expected them to take a run at me. I just figured they would back off pretty fast and close the deal. No such luck. They threw one sleazy sales tactic after another at me until I stormed off the lot after three hours. I actually gave them a "good" rating for customer service and friendliness. That's only because they let me drive the car and they were nice enough until I tried to actually close the deal. They ended up letting me have the stupid dealer add-ons for no extra cost, so I guess that counts as customer service. They made a big show of giving me a full tank of gas at the end, like that is supposed to make up for being treated like garbage for half the day. The dealers within a region all share the same inventory. Next time, let Bob Turner pay for the inventory, give you a test ride, and then buy the car from a higher rated dealer. More

Been dealing with this dealership for a new vehicle, and they can't even give me a decent price on the new vehicle I am looking at. They are $5000 above what other dealerships can do. I suppose they are c they can't even give me a decent price on the new vehicle I am looking at. They are $5000 above what other dealerships can do. I suppose they are charging enough to pay for their outrageous overhead! More

Wonderful experience with this Dealer! We got a call from Serge our sales person we went in at 6pm and within the hour were buying our new Explorer. Joe was so plesant to work with during the negotiations pr Serge our sales person we went in at 6pm and within the hour were buying our new Explorer. Joe was so plesant to work with during the negotiations process, he listened to us and took all of our concerns into account. He didn't try to push us or bully us into anything. We have been looking at the Explorer for about a month now and have gone to many different dealerships and this by far is the best experience we have had with Ford. We highly recommend them and Serge was a wonderful salesman, I will tell my friends and family about them. More