Power Ford of Newport

Don't get your vehicle repaired here. Take it anywhere but here. They were trying to fix my car for 7 months. Same issue every time. In there process they managed to break a plug on my mo Take it anywhere but here. They were trying to fix my car for 7 months. Same issue every time. In there process they managed to break a plug on my motor and replace it with a crapy genric plug, didn't bother to tell me about plus when they wired it in they managed to do that wrong. I had the throttle control light and check engine lights on. They said they fixed several times over the 7 months and then less then 24 hours on came the lights again. So for $1,300 three throttle bodies and two gas pedals and 7 months of stress. Car never got fixed by them. Took it to a professional and it took him 20 minutes to figure out all the crap work they did and he temporarily fixed it until the proper plug show up, currently in shipping. STAY AWAY FROM HERE. You don't need the stress. During this 7 months they had the nerve to blame me for the throttle and check engine lights coming on by Tucker stating to me that it was caused by Operator error. No I've owned the car for 10 years. Wrong. They are a bunch of wanna be. Don't get stressed out go anywhere else to get your car fixed. More

I appreciated Chris Garrett's time, even though I was looking and not quite ready to purchase that day. looking and not quite ready to purchase that day. More

Salesman Jacob Alexander was very cordial and attentive as I inspected and test drove a 2019 Nissan Frontier SV. Decided I want to search for a 2019 Nissan Frontier SL with a moon roof and leather seats. as I inspected and test drove a 2019 Nissan Frontier SV. Decided I want to search for a 2019 Nissan Frontier SL with a moon roof and leather seats. More

If I could give it negative stars, I would. I can’t attest for the sales side, but their service department is complete rubbish. Firstly they refused to recognize our warranty until we had the I can’t attest for the sales side, but their service department is complete rubbish. Firstly they refused to recognize our warranty until we had the original dealership speak to them. They then billed the warranty twice for “repairs”. Not only do they never have clear and concise information for you, but their communication skills are also garbage. I don’t know if they do it intentionally, but after five months of the Ford Explorer having a battery drain, they tell us they can’t figure it out. Mind you, they’re still charging us for parts they ordered, but then it turns out the part they replaced was unnecessary and didn’t fix the problem. But apparently that responsibility falls on me, not on their diagnostic staff. They try their best not to give out loaners, probably because a majority of their customers are returning their cars for repairs that haven’t been done properly so they always seem to need an abundance. They’ve had the car for two weeks since the last time we tested it, and we have not received one phone call. Still making payments on a vehicle that I cannot drive, and at the mercy of the only ford dealership within a 70mi radius, this is the most ludicrous situation I’ve ever had the misfortune to experience. I wonder if I’ll ever get that car back. At this point they could just suggest a kill switch but instead they prefer to stare at it and scratch their heads. More

Car listed on carfax needed new engine, failed to state that! And said it would be ready to test drive after 1 part was changed- the part was the engine! that! And said it would be ready to test drive after 1 part was changed- the part was the engine! More

They never answered! !! By the time I realized that they weren't going to answer,the car I was interested in was gone. I would have bought it if I were given a chance. !! By the time I realized that they weren't going to answer,the car I was interested in was gone. I would have bought it if I were given a chance. More

I could not make a deal with them, but it was not their fault. I could not afford the 2007 Ridgeline they had .. they would not budge an inch on the price. I am not being critical necessarily... I enjoyed fault. I could not afford the 2007 Ridgeline they had .. they would not budge an inch on the price. I am not being critical necessarily... I enjoyed my visit with Gabe the salesman.... They were above the blue book price by quite a bit and I thought they might come down so I could afford to ship the vehicle, but they would not... I am sure they will not have any trouble selling it.. I wish i was local and could buy it.. too much to buy and then ship to Oklahoma... More

Gabe has been great at helping me find what I am looking for, which is no small task. I love that he is patient and not entirely pushy like most salesmen. for, which is no small task. I love that he is patient and not entirely pushy like most salesmen. More

I live in New Mexico so it's too far for me to go see the vehicle. vehicle. More

Didn’t reply or know about my trade in? Sale consultant seemed clueless in email reply.. Sale consultant seemed clueless in email reply.. More