Power Buick GMC of Salem

Lazy service techs????? I own a 2017 Buick encore .I bought from another GM dealer, but have been getting all its mantience service done at power gmc.I thought I was in good I own a 2017 Buick encore .I bought from another GM dealer, but have been getting all its mantience service done at power gmc.I thought I was in good hands until an incident took place the other day. My dash tire monitor said front passenger tire was low I went to place air in the tire and well the tire went above max manufacture air pressure I then wondered where I had a low tire after checking all tires I found the low tire was on rear passenger. With this said power tech did not properly rotate the tires on vehicle and when rotation was preformed it was done incorrectly .rotations are done in a x pattern for non directional tires .now one tire has had to much air and all tires have not been maintained properly cause the rotations have been done incorrectly. So if the tech was this lazy I wonder what else the did not do! More

New Yukon Denali Vehicle was not ready when we arrived to pick it up despite plenty of notice. Pricing details were not well explained. After> 2 hours doing contract a Vehicle was not ready when we arrived to pick it up despite plenty of notice. Pricing details were not well explained. After> 2 hours doing contract and waiting for vehicle to be prepped Kyle spent less than 10 minutes orienting us to our new vehicle then left. More

nice place Went to talk about extended warranty. It was too expensive and I didn't get one. If I need to use a VW dealership in the future It will be this one. Went to talk about extended warranty. It was too expensive and I didn't get one. If I need to use a VW dealership in the future It will be this one. More

Amazing and quick !! First of all I showed up with what I thought was an appointment because I did it online but found out I didn’t actually have an appointment.. but it w First of all I showed up with what I thought was an appointment because I did it online but found out I didn’t actually have an appointment.. but it wasn’t a problem they got me in service my Denali and then I was on my way no fuss no hassle in about 45 min. I was very pleased and will be back! More

Warranty work Found the problem other dealers had missed. Great communication and I got to talk w the mechanic working on my car. Would use them again Found the problem other dealers had missed. Great communication and I got to talk w the mechanic working on my car. Would use them again More

Friendly and easy going Easy going and no pressure sale. Did seek in a $399 fee for allstate theft protection which I'm trying to get a refund on due to I was sure my insuran Easy going and no pressure sale. Did seek in a $399 fee for allstate theft protection which I'm trying to get a refund on due to I was sure my insurance had theft protection on my policy. More

Great service!! Celso help us find the car we needed at a great price and quick approval. Great customer service before and after purchase. Strogely recommended. Habl Celso help us find the car we needed at a great price and quick approval. Great customer service before and after purchase. Strogely recommended. Hablan español More

Krystol fantastic nothing shy of great The rating is due to a big problem I've carried through financial terrible circumstance ! I purchaded a Saturn Station wagon that should of never been The rating is due to a big problem I've carried through financial terrible circumstance ! I purchaded a Saturn Station wagon that should of never been sold never should of been on the lot ! This auto nearly killed me twice going to portland on freeway .long story short it was taken into their mechanices finding the the exhaudt sysyem and calibrator had not been changes cost would be at least $3000¿ to fix on a older wagon . Of course this not able for I'm retired so the mechanic lady handler got in touch telling sales mgr ,tjis is just bought and shuts thr whole car off when it reacts . So another vehicle was found unforetuanately the debt of the saturn has followed me for yrs now atop of another loan making the worth of vehicke with a huge over price not worth it ! The only help is they arranged another loan atop and its such a burden . They would never come clean about making good that they sold me a vehicle they shouldn't had their fault !!!!!!! It almost not once but twice killed me . I'll never forgive them . What a shame . Steve O'Curran /Dwayne was first salesman Krystol second..the sales mgr same throughout deals. More

Made A Terrible Mistake Made a terrible mistake buying a used car from this dealership. It came with a major defect. Yes, I should have known better -- but I know better no Made a terrible mistake buying a used car from this dealership. It came with a major defect. Yes, I should have known better -- but I know better now. Will never go back. More

A no pressure experience I have purchased at least 15 new cars in the last 40+ years for myself & my wife. This has been one of the easiest, informative & no pressure deals, w I have purchased at least 15 new cars in the last 40+ years for myself & my wife. This has been one of the easiest, informative & no pressure deals, with a trade-in, that I have experienced. More