Power Buick GMC of Salem

Horrible customer service & dishonest. I drove across the state to look at a vehicle. This vehicle was full of rust upon inspecting it. Multiple dents and dings, was told it was in good s I drove across the state to look at a vehicle. This vehicle was full of rust upon inspecting it. Multiple dents and dings, was told it was in good shape. The underbody was full of rust and this information was not disclosed before I made the trip. They then had another vehicle similar but newer. In good condition but a lot more. I made a purchase on the newer vehicle. During the process things were taken out and not put back in. Such as receipts and floor mats, as well as maintenance records. The vehicle was dirty and I made the mistake of not having it cleaned before signing as there was damage on multiple panels. This dealer is dishonest and shady. Avoid or deal at your own risk. More

A friend went with me when I was looking to buy a new car. . I did not know what I wanted been 14 years since I bought a new car. This was our first stop. The salesman Ozzy knew I wasnt buying that day car. . I did not know what I wanted been 14 years since I bought a new car. This was our first stop. The salesman Ozzy knew I wasnt buying that day but he took an incredible amount of time showing me everything on the Envision. My friend had bought her truck there a few months before this trip. I tried out several different vehicles at several different dealers Ended up that just the Buick and color I wanted just came off the truck. I live over 2 hours away so made arrangements to come up the next day and made a deposit on it, over the phone. Understood if I didnt like it no problem. I LOVED it. Was all bright and shiney waiting for me. I could have gotten more for my trade in but they also had a sale that just started and everything was in my budget so the paperwork was quick, I wasnt financing so it did go much quicker Everyone was very friendly and professional. Ozzy was a great no pressure salesman, answered all my questions so overall my buying experience was very positive. Hope I dont have to do it again tho. More

Power Buick GMC of Salem. The guy Marlo is the real deal. Went above and beyond to get me in my new F150 today and I couldn't have been happier. The guy Marlo is a class act a The guy Marlo is the real deal. Went above and beyond to get me in my new F150 today and I couldn't have been happier. The guy Marlo is a class act and if you are in the market for a new vehicle, I would check out Power Buick of GMC in Salem Oregon and ask for him. He has helped me into a few vehicles over the years and I will always look to him for help purchasing a new vehicle. More

Joe Black awesome dude super easy hassle free i’ll definitely send my friends and family to Joe. definitely send my friends and family to Joe. More

I bought my Silverado about a month ago. 2 weeks me having it. The water pump gave away, I took it in they gave it back, then the heater didn't work and the radio didn't work no longer they 2 weeks me having it. The water pump gave away, I took it in they gave it back, then the heater didn't work and the radio didn't work no longer they tried to tell me the radio never worked called the salesperson she talked to them and they took it back in now here I am a week out without it. they've been giving me the runaround, not happy with the service at all. More

After 40 years of car buying experiences I can say without question that this was the most honest and respectful dealership ever. The time to look and close the deal was a fraction of past purchases. without question that this was the most honest and respectful dealership ever. The time to look and close the deal was a fraction of past purchases. No tricks or loss leader shenanigans. Absolute fair pricing on both the trade in and car purchased. Ask for Celso or Ozzy. More

Power Buick GMC of Salem service department were just terrible. My 2019 Yukon was there for a warranty repair for over a month with no activity, I had to have the vehicle towed to a different dealer. terrible. My 2019 Yukon was there for a warranty repair for over a month with no activity, I had to have the vehicle towed to a different dealer. I talked to the service representative assigned to me three times, each time I had to call him. Each time I had to call multiply times before getting him taking several days each time, he would not return my phone calls or update me on repair timelines. Vehicle was towed there on November 29, 2022. First appointment available was December 8th. I called the afternoon of the 9th for an update. Despite the fact the car was towed in, they decided on the 8th “something was wrong with the transmission” and that they would need to schedule more time the following week. Next week I again had to call for an update. I was told they dropped the pan and could not fix the problem without dropping the transmission, which they would do in the next week or two. Two week later I called and was told by our repair representative that he had been gone the last two weeks and his repair technician was out this week so he had no updates. I would have to wait until the following week, but he would call (of course he did not). My wife called January 4th and was told by our service representative that his repair technician had been working on a single vehicle that had been there for 6 months and my car had not been started. So, he was lying to me or to my wife and likely both. Either way service and communication was non-existent. Would recommend staying away from Power Buick GMC if at all possible. More

They treated me in an excellent way when I go there, ask for Kevin, great guy for Kevin, great guy More

I bought a pickup from Adam here and it was a great experience from the beginning. It was fun buying a truck through someone who is professional and laid back. I highly recommend giving him a call or s experience from the beginning. It was fun buying a truck through someone who is professional and laid back. I highly recommend giving him a call or stopping by if your interested in a new vehicle. I will gladly work with Adam again in the future. More

Damaged our company vehicle tail gate. Disrespectful, rude , unprofessional. Blamed everything on us. Said that we look like we can afford to fix the damage. STAY AWAY FROM THIS PLACE. rude , unprofessional. Blamed everything on us. Said that we look like we can afford to fix the damage. STAY AWAY FROM THIS PLACE. More