Power Buick GMC of Salem

Frank Roe I had the best experience. I will be only using Frank for any future car purchases. Everybody was so kind it was hands down a breeze to buy my car. I I had the best experience. I will be only using Frank for any future car purchases. Everybody was so kind it was hands down a breeze to buy my car. I love my new car!!! More

Excellency Experience Frank was excellent to work with, friendly, fast and high quality service. He found the exact car I wanted and got it to me for a great price. He made Frank was excellent to work with, friendly, fast and high quality service. He found the exact car I wanted and got it to me for a great price. He made the buying experience easy. If you need a car, Frank is the guy! More

Rhea Jans Frank goes above and beyond to help whomever he is selling a vehicle to. We will use him again for our next rig. I recommend him to any and everyone. Frank goes above and beyond to help whomever he is selling a vehicle to. We will use him again for our next rig. I recommend him to any and everyone. More

great service One of the easiest car buying experiences I've had. Found exactly what i wanted. Celso not one pushed me into buying. Just found exactly what i told h One of the easiest car buying experiences I've had. Found exactly what i wanted. Celso not one pushed me into buying. Just found exactly what i told him i needed. Thanks guys. More

Sales experience was Great! Service Department not so much My experience with the sales and was great, The sale staff were a pleasure to deal with. There wasn't any high pressure sales tactics or feeling manip My experience with the sales and was great, The sale staff were a pleasure to deal with. There wasn't any high pressure sales tactics or feeling manipulated. Just straight talk and a fine truck for a fair price. i can't really comment about the Quality of work or the Price, because they never performed the work. So, i gave them one star because i am dissatisfied. The service department experience did not leave me feeling so good. I had some minor issues when I first bought the truck, but they were moving to a new facility so that was quite understandable. When I called about a specific recall service on my vehicle (firmware update) the guy didn't know about the recall. I was told it would take about 1.5 -2 hrs. We scheduled the service for the next morning. I dropped it off early and was told again it would be 1.5 -2 hrs. said they would call me when it was ready. Almost 4 hours later without an update. (I had plans for lunchtime) I called to get the status and was put on hold (twice). I left a message, but no one got back to me. So, I thought I'd stop by get the status and ask for a loaner if needed. When I arrived the vehicle was still in the parking lot. The service manager never got my phone message. I was told it would be ready about 4:30 or 5. OK I thought how about a loaner? No loaner. I reclaimed my vehicle and re-scheduled the work with another dealership. Who knew exactly what recall I was referring to. He told me to drop it off at noon and it would be ready to pick up at 4pm. Too bad I can't service my vehicle where I bought. I do want to stress that if this was a sales review it would be all 5 stars. Alas, this a service review. More

The old bait and switch. I called about a car that was on sale that was on there website to make sure it was still there and I was told it was so I drove an hour and a half to I called about a car that was on sale that was on there website to make sure it was still there and I was told it was so I drove an hour and a half to go check it out but when I got there the sales man told me they had just sold it. He wanted me to look at other cars they had but were not what I wanted so we left. He had my cell phone number and knew I was driving a long ways but didn't bother to call me and let me know they had sold the car. Very rude I thought. We went somewhere else the same day and bought a new car. More

Great dealership This dealership is one of the best I have ever shopped at. The staff was not pushy in any way and worked with me on the vehicle I expressed interest i This dealership is one of the best I have ever shopped at. The staff was not pushy in any way and worked with me on the vehicle I expressed interest in without trying to push me into more than what I wanted or needed. They also didn't talk down to me or treat me like I didn't know what I was talking about. Joe was a great salesperson to work with and Bill and Vik on the trade in and finance side also did an awesome job. In the end I got an SUV for an amazing price, lowered my interest and payment and would gladly buy from this dealership in the future. More

I had received the best customer service from Celso Perez! He worked his hardest to get us the best deal possible! I'll definitely recommend everyone there! Perez! He worked his hardest to get us the best deal possible! I'll definitely recommend everyone there! More

Today I walked into this dealership with my Aunt with no hopes to finding a car in my budget. Luckily, I was wrong and found a great guy Ceslo to help us out! I am the fourth member of our family to purchas hopes to finding a car in my budget. Luckily, I was wrong and found a great guy Ceslo to help us out! I am the fourth member of our family to purchase a car from this company and we were treated so well! I got a fantastic deal, and will definitely bring my family members to this lot if ever in need of a car. These people were absolutely FANTASTIC! More

I came to Power Buick GMC of Salem to buy a new car. Celso did a wonderful job & was very helpful. I will for sure come back to get another car in the future! Great customer service and great popcorn! Celso did a wonderful job & was very helpful. I will for sure come back to get another car in the future! Great customer service and great popcorn! Thanks Celso for helping us out!! =) More