
Poway Honda
Poway, CA
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Worst delearship ever. i had appointment for service for a recall, change oil, transmission issue for a 3month old bnew vehicle with only 5844miles that i purchased from th i had appointment for service for a recall, change oil, transmission issue for a 3month old bnew vehicle with only 5844miles that i purchased from them. plus a $900 towhitch install. looking for a 1k. plus worth of service. i have 9:40am appointment but i came there early at 9am. after 5.5hrs. of wait without taking my lunch i found out that my car was just sitting across the street untouched. they dont offer loaner vehicle and they said herts rental is out of vehicle so i said ok ill wait. after 5hrs. i asked whats the update they said theve been diagnosting it. soon to find out that my car was just park accross the street. they didnt even test drove it. not a single mile added after i checked in. whats the purpose of an appointment if thats the case. take note im the 2nd person that walked away at that very same day pissed. not even a sorry to the service advisor named "Dane Long". he said "ill just pull out your car if you want" so i walked out pissed and nothing was done to my vehicle. wasted 6hrs of my time. I will not set my foot to this dealership again! More
Mickey was the best - responsive, helpful, personable and accommodating. He answered all my questions, provided me the best options along with his recommendations. Not once did I feel “over sold to” or press accommodating. He answered all my questions, provided me the best options along with his recommendations. Not once did I feel “over sold to” or pressured to buy, he acted more as an advisor. Best car buying experience one can ask for. If ever a reason, I’m definitely going back to Poway Honda to see Mickey! More
Yesterday, I took my car to Poway Honda to be serviced. As always, Marco and technical staff at Poway Honda service department were excellent in servicing my Honda Accord. My service advisor, Marco is si As always, Marco and technical staff at Poway Honda service department were excellent in servicing my Honda Accord. My service advisor, Marco is simply OUTSTANDING! I had made an appointment and when I got there, he greeted me within minutes. He is extremely nice, friendly, helpful, knowledgeable, courteous and trust worthy. It is really a pleasure to see and chat with him about the car service needs and other things. So pleasant and friendly! Marco always goes the extra mile to make my visit to Poway Honda service department a pleasant one. He provides me with useful information on near future service recommendations. I waited over there and it only took about an hour and half for the service to be completed. The waiting area is clean and comfortable, and drinking water and gourmet coffee are available. There is also a popcorn machine so you can help yourself with warm popcorn as well while waiting. Very nice. Also, free car wash is available upon request to save water. I waited outside since it was a beautiful day. All service advisors and staff are nice and friendly and I also had a chance to say hi to my other friends at Poway Honda. I missed Sheryal, but I thank her very much for the appointment reminders and also the service follow-ups. I Highly recommend Poway Honda service department and dealership. Thanks again to Marco and all Poway Honda service department staff. You all take care and stay safe! More
Michael in internet sales is awesome, knowledgeable and makes himself available which is super convenient. He made the buying experience super painless! My son loves his new 2023 hybrid CRV sport! Ryan in makes himself available which is super convenient. He made the buying experience super painless! My son loves his new 2023 hybrid CRV sport! Ryan in financing was stellar too! Great customer service by both and a great experience with this dealership. Raj in sales is also spectacular to work with! A+!! More