Poway Honda

I have always used this dealership for servicing all my vehicle but never purchased from Poway until today. I did have many choices regarding dealers but Poway offer the best overall solution for me on vehicle but never purchased from Poway until today. I did have many choices regarding dealers but Poway offer the best overall solution for me on the first call. I have happy with my new car, the cost and what I received for my trade. It is not the same world with all the chip shortages but Poway made my visit quick, & smooth. Again I am very happy for the attention and value given in making my buying experience a pleasant one. I will be back personally and feel good recommending Poway to friends and family More

The overall buying experience was fine. Luis was a pleasure to work with, friendly and kept things moving. Definitely satisfied with the vehicle we purchased. I was less than impressed Luis was a pleasure to work with, friendly and kept things moving. Definitely satisfied with the vehicle we purchased. I was less than impressed however with the tactics used in negotiating the value of our trade in. For background, I’m the sole breadwinner for my wife and our 3 kids. Our 3rd child was just born and we needed to switch to a minivan, but those cars are popular and going fast. I wanted to put a “hold” on one of their last Odysseys but our trade-in wasn’t going to be ready until the next day. I was told “no problem - just sign the deal now and you can come back tomorrow with your trade in and we will rewrite the contract with your trade-in and the new monthly payment.” Seemed fine and it was apparently the only way I could hold the car we wanted (and frankly, needed). Our trade in vehicle was a 3 year old large SUV, with low mileage, no significant issues, overall well cared for. My research through multiple avenues (including several instant cash offers) indicated the car was worth $29,000 - $32,000. This would take a substantial amount off our financing amount for the new Odyssey, which is part of why I agreed to buy that car. Just to be fool proof, I even submitted for an instant cash offer through the same dealership and it came back at nearly $28,000. Lower than anticipated, but not crazy. The next day, I brought in our car to finalize the trade in. Surprise surprise, they valued it at $25,000, way below fair market price and what their own instant cash offer was. When I brought up my concerns about the significant undervaluing of our car, I was told “I have nothing to do with it, it goes to an offsite location and this is what they gave us.” No explanation for why it was several thousand dollars below fair market price, and below their own previous instant cash offer (given earlier in the day). And because I had already signed the deal on the car the day before, there was no going back - I was stuck with either (a) financing the full amount of the car for a monthly payment outside our budget, or (b) take a big loss on the value of our trade-in. I had no choice but to take choice (b). This kind of practice frankly strikes me as dishonest and I can’t describe how frustrating it was to deal with. This is the definition of a “bait and switch.” I definitely felt taken advantage of. I would be able to understand an undervaluing if there were problems with the car that needed significant attention - body damage, maintenance issues, etc. but none of that was the case. The car will sell for a great price and they’ll make plenty of money. Overall again, the purchase experience itself was fine. Be prepared for them to spend more time trying to sell you an extended service contract than any other part of the sale. And fair warning if you’re going for a trade in - get your car appraised elsewhere first, perhaps Carmax or another used car dealer before bringing yours here. More

Great professional customer service from experienced reps. Comfortable lobby and friendly reception area. Good selection of cars. reps. Comfortable lobby and friendly reception area. Good selection of cars. More

Dealership was very helpful along side Esteban who helped make the process easy and answered any questions I had. make the process easy and answered any questions I had. More

Service and the cars were great. Overall we would come back if we need to for any business. Overall we would come back if we need to for any business. More

Everyone was friendly. Luis, James and Ryan were awesome. Told them what I wanted and they met my needs. Left leaving happy and satisfied with my new car. Luis, James and Ryan were awesome. Told them what I wanted and they met my needs. Left leaving happy and satisfied with my new car. More

Everyone was excellent and not pushy for extra stuff you don't need. Staff was accommodating my schedule. don't need. Staff was accommodating my schedule. More

Another excellent purchase experience with Poway Honda. Very friendly, helpful, and flexible in negotiating a price and locating the vehicle I wanted. Very friendly, helpful, and flexible in negotiating a price and locating the vehicle I wanted. More

Employees are great but the rules of the company are too rigid. I purchased a lemon from them. It has taken me almost a year to get rid of it. Trading it in for another used vehicle was a nightmare. I was a rigid. I purchased a lemon from them. It has taken me almost a year to get rid of it. Trading it in for another used vehicle was a nightmare. I was at the dealership for almost 8 hours and finally ended up trading the lemon in for a 3 year leased vehicle because my monthly payment was similar to the lemon. More

Michael Thomas is an experienced professional, he does not sell you a car, he will help you buy a car, and that is unique. We had a nice buying experience with Michael. I close with this: Ask for Michael not sell you a car, he will help you buy a car, and that is unique. We had a nice buying experience with Michael. I close with this: Ask for Michael when you go there to buy a car. More