Poughkeepsie Nissan

We all have had the horror experiences with dealers. The half-truths, the misleading and deceptive statements, the "creeping upward" monthly payment from original quote.... we all know that game. Here with half-truths, the misleading and deceptive statements, the "creeping upward" monthly payment from original quote.... we all know that game. Here with Poughkeepsie Nissan, we have none of that. We have a team of dedicated, consumate professionals who have clearly been inspired to operate in a customer focused model and they do it extremely well. I had initially purchased a 2013 Altima that developed a transmission/tensioner/serpentine belt/alternator issue that even with Nissan Tech Line involvement, was unresolvable. These guys went so far outside of the normal "process" to try and help me and resolve the problem, that its hard to actually put it into words. They pushed hard at Nissan Support for resolution but unfortunately the hard work they put forth could not resolve the issue as Tech Support could not come up with a lasting solution. So, while the outcome with that car was not favorable, it does not detract from the diligence and professionalism of the Poughkeepsie Nissan team. The story gets better. When I was faced with fighting with Nissan for a buy-back of the vehicle or going Lemon Law with the car, These guys came up with a much better deal to get me into a different car! Sure, I took a $$ hit to some extent but the creative incentives that they applied to the problem was a FAR better solution than Lemon Law or Buy Back. Thank you Poughkeepsie Nissan for making a difference and for standing out in the crowd! More

Bought a preowned sentra in 2008 with a 100,000 mile warranty. They stood by it! At 96,000 I started burning oil-about a quart every 2000 miles. Worked with Alex Ahmed the service manager and Nissan pu warranty. They stood by it! At 96,000 I started burning oil-about a quart every 2000 miles. Worked with Alex Ahmed the service manager and Nissan put in an engine and worked with me to get a clutch and flywheel. Great dealership. More

Came to Nissan of Poughkeepsie Service for a brake light switch problem and the issue was diagnsosed and fixed in under 15 minutes. The people at Poughkeepsie Nissan will help you as much as they can to fi switch problem and the issue was diagnsosed and fixed in under 15 minutes. The people at Poughkeepsie Nissan will help you as much as they can to fix the car issue. I want to say thanks to the Service Manager Al, and service advisors Kristen, Tubbs, Charles and Charlie. I appreciate you taking outstanding care of my and my wife's vehicles. Thank you, Roman. More

Jim helped me get into my dream car! He was so friendly and helpful and did whatever he could to get me what I wanted! I would also like to thank Chris for his help also- He pulled many strings to get me and helpful and did whatever he could to get me what I wanted! I would also like to thank Chris for his help also- He pulled many strings to get me exactly what I wanted and I couldn't be happier!! Thank you Jim & Chris!! Your both the best!! More

I purchased Nissan Maxima 2012 SV from this dealership on July 2nd 2012. I and my family were very pleased with overall experience of buying a new car from Poughkeepsie Nissan. I called Mike Wirth before July 2nd 2012. I and my family were very pleased with overall experience of buying a new car from Poughkeepsie Nissan. I called Mike Wirth before visiting dealership and we agreed on the price I wanted to pay for that particular model. The price we paid was exactly the one we agreed on and we never felt being pushed into buying any additional services or packages, even though we were given complete explanation what are those additional services / packages are. Mike explained everything we needed to know about our new car, and took care of all paperwork. It only took us couple hours from the moment we walked into the dealership until we were driving a new Nissan Maxima 2012 from the dealership lot. Thank you so much for your help guys! Oleg More

Jim was very helpfull. He was very friendly during our buying process. He was able to explaine the features of my car very well & helped me out with setting up the blue tooth. And although there was an buying process. He was able to explaine the features of my car very well & helped me out with setting up the blue tooth. And although there was an error on someones part on the original car I had picked out. It was sold before I bought it and before I took it for a test drive, Jim was very courtious and professional on getting me another car. I would recomend him to other people I know if they need a new car. More

Brought my Armada in to Poughkeepsie Nissan because the air leveler system was not working properly. The issue was "fixed". I contacted Nissan Customer Service for assitance as this is not a part of the air leveler system was not working properly. The issue was "fixed". I contacted Nissan Customer Service for assitance as this is not a part of the truck that should fail after 40,000 miles. After being extremely passive-aggressive, Customer Service called to say they would be assisting with the repair costs. They then called back to say would not be assisting with repair costs. Talk about passive-aggressive. Fast forward 4 months and the air leveler system is no longer working in exactly the same way it wasn't working previously. I brought the truck in....again. After being there for a week, I was told that there was a connection problem causing the issue. Of course this was completely unrelated to the first repair. However, now in addition to this connection problem there was a hole in the air lines, which they failed to replace the first time. First repair $1000+. Second repair $350. When I asked Danny the Service Manager if they would now stand behind this repair he said, "You should not have any future problems, but if you do come see me and I will try and work something out." I said, "What does that mean? I have now paid to have the whole thing replaced?". Danny replied, "It's a nice day, go get your car washed. Here's a coupon." He then tossed the coupon at me and pretended I no longer existed and would literally not respond to any future questions. Anyone who buys a Nissan product is crazy. More