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437 Reviews of Potamkin Hyundai - Service Center
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September 19, 2016
Excellent service I took my car for regular maintenance service and everything was handled in a professional manner by the service advisor Mr. Franklin Arrufat. I was I took my car for regular maintenance service and everything was handled in a professional manner by the service advisor Mr. Franklin Arrufat. I was impressed with his knowledge of the product as well as his professionalism. More
by E. Lainez
Employees Worked With
Franklin Arrufat
August 31, 2016
They Triple the Price of Any Repair My transmission broke and they wanted to charge me $3100 to repair it. I went to another location where they charged me $900 to do the same job. My transmission broke and they wanted to charge me $3100 to repair it. I went to another location where they charged me $900 to do the same job. More
by phase
Employees Worked With
Monica Kaatz
July 29, 2016
Excellent Service Advisor! Monica is fabulous; she is professional and very knowlegeable. She took the time to explain the recall notice received and had the car ready when she Monica is fabulous; she is professional and very knowlegeable. She took the time to explain the recall notice received and had the car ready when she said she would! Awesome! More
by cherrera
Employees Worked With
Monica Kaatz
July 20, 2016
Recall Service I received a recall notice in the mail and called for an appointment. I arrived on time and was assisted by Monica Kaatz. She was very professional I received a recall notice in the mail and called for an appointment. I arrived on time and was assisted by Monica Kaatz. She was very professional and patient with me. She explained to me the purpose and the process for possible repairs. She kept me informed from the time that she got my car keys until I was on my way out the door. I believe that she is outstanding with her dealing with the public. I will make sure that I ask for her every time that I have to have any type of service done on the car. More
by STONEYP1463
Employees Worked With
Monica Kaatz
July 14, 2016
Above and Beyond Thank you Potamkin Hyundai for having such great employees like Monica Kaatz and Ania Mena. Monica and Ania went Above and Beyond when my car overhea Thank you Potamkin Hyundai for having such great employees like Monica Kaatz and Ania Mena. Monica and Ania went Above and Beyond when my car overheated and I had to leave it for repairs. What great customer service they provided me. Both of the young ladies were friendly, professional, efficient, caring and all done with a friendly smile. They made me feel and treated me like family. Absolutely just Great!!!! I will buy my next car from Potamkin and will let all of my family and friends know what great customer service was provided. More
by arlene.eyre
Employees Worked With
Ania Mena, Monica Kaatz
May 02, 2016
Potamkin Hyundai and Service Advisor go the extra mile. Recently had the transmission in my 2007 Santa Fe break and Monica Kaatz reached out to Corporate Hyundai because of my loyalty to the product and th Recently had the transmission in my 2007 Santa Fe break and Monica Kaatz reached out to Corporate Hyundai because of my loyalty to the product and the dealership and low and behold, Corporate stepped in and help me with the repair. Unheard of! Thanks Monica and Carlos Mercado for your support and understanding and for having a heart! More
by Joe Bravo
Employees Worked With
Carlos Mercado, Monica Kaatz
March 18, 2016
Swindled on an extended warranty I thought I had a good experience buying a car in 2010. The sales person (actually the business person doing the financial closing) convinced me to pu I thought I had a good experience buying a car in 2010. The sales person (actually the business person doing the financial closing) convinced me to purchase extended warranty when I told him that I keep my cars for many years. This was sold to me for $1,300 as a bumper-to-bumper warranty. After a few years I had maintenance done at another Hyundai dealer and asked if I could use the extended warranty there. They told me that I need to check the policy. Only then I realize that they never gave me a policy, only the sales receipt, which included a "service" line for $1,300. In the following several weeks I tried to contact them by phone and email to solve this problem and always got the run around. Finally, in 2016 my clutch broke and I took the car there. One nice salesperson helped me find the company's name (from 2010) that issued the warranty. At that point I though I was good. Later the service department called me to tell me that a broken clutch is not included in the warranty and it would cost $1,100.00. I fought for a couple of weeks with no success. I always had a manual car and never had a clutch problem. My car is only 35k miles. I must say that the service man, Miguel was great and helpful, but the head of the service department, Carlos Mercado was rude, patronizing and extremely disrespectful when I was trying to explain that I felt swindled by purchasing a $1,300 extended warranty for nothing. I will never go to this place again. More
by Disappointed Costumer
Employees Worked With
Carlos Mercado
December 20, 2015
Simple and Sweet Came in on 12/19/15 @ 7:45am and the line for service was very long to my surprise the line moved quickly and the service team was working hard they w Came in on 12/19/15 @ 7:45am and the line for service was very long to my surprise the line moved quickly and the service team was working hard they were getting customers in and out I waited for my vehical, about two hours not bad considering how long the line was my service advisor was great he handled my oil change and came to me about my wiper blades I have been a customer of Potamkin Hyundai for a number of years services is always good and the sales team is always realistic to help you get into that new car. More
by Lori257
Employees Worked With
Franklin Arrufat
December 04, 2015
Love Potamkin Hyundai. Willy Perez is the one. Hello every one, my experience with Potamkin Hyundai is amazing, love my Elantra 2015, love this place so pround, I was wonder why all over South Fla Hello every one, my experience with Potamkin Hyundai is amazing, love my Elantra 2015, love this place so pround, I was wonder why all over South Fla every one is driving this car, wow I am just smiling, and said I got my Hyundai to, so keep up the great work folks, bring my car for services Mr Willy Perez such a humble, nice, educated, professional, take care of my car always, I like this guy nice personality. Bless you all and thank you.! More
by Carol456
October 21, 2015
stressfull The overall experience with this dealer is good but in some areas is stressful, mostly for the amount of sales pitches they throw at you to trade in y The overall experience with this dealer is good but in some areas is stressful, mostly for the amount of sales pitches they throw at you to trade in your vehicle and buy another one, from the time you make your appointment online to when you pick up your vehicle and if they were not able to get you at the dealer they do over the phone. I think is too much and it make the experience sour full. The other problem is that they do not have a body shop and if you need that type of repair they end up sending you to an independent shop or you need to drive out of your way to another dealer. I have no complain at the quality of the vehicle or the work performed also the service and other personnel is very attentive and helpful, specialty the service advisors, from the moment you walk in they treat you with respect and professionalism. If they curb down the amount of sales pressure if would be a great auto dealer. More
by tuno
Employees Worked With
