Potamkin Hyundai - Service Center

The service was great and fast also professional, the cashier was friendly and helpful, it was an excellent experience, I recommend this dealer to other customers. cashier was friendly and helpful, it was an excellent experience, I recommend this dealer to other customers. More

I have been a customer for over 20 years. I have visited this location on February 17th for an oil change and it would appear that my engine light came on whilst the mechanic was doing his diagnosis on the this location on February 17th for an oil change and it would appear that my engine light came on whilst the mechanic was doing his diagnosis on the car and I was told there were some issues I waited for 3 1/2 hours for that oil change a d I was on my way.The mechanic just bypassed that light. So 2 days later my engine light came on and I could not get an appointment with you until 1 week later. Brought in the car and they swapped the spark plug and coil. Then 2 weeks later the light on again.My point is all of this inconvenience could have been avoided if this was taken care of on February 17th. Secondly, the music is ridiculously loud if you have to wait 3 to 4 hours in the waiting area. Something should be done about that moderation is the key. Mr. Franklin Arrafat took excellent care of me on this visit on March 27th. Hyundai upholds a very good reputation and when customers have to wait it should be a comfortable stay for that period. Hopefully you take my feedback to good use. My name is Usha & Anderson Mahatoo. Thank you and have a great day. More

The service was fast and professional. I had a quick oil change and an inspection on issues I presented to the service team. My issue was resolved and a recommendation paper was given to me which is helpful change and an inspection on issues I presented to the service team. My issue was resolved and a recommendation paper was given to me which is helpful. More

Willie did great!!! Got my car in and out. Way better service than Rick case. I will make sure I return to this dealership to service my car. service than Rick case. I will make sure I return to this dealership to service my car. More

Fast and friendly service. Knowledgeable technician and easy to book appointments. I recommend this place for service. Prices are reasonable and you get a free car wash easy to book appointments. I recommend this place for service. Prices are reasonable and you get a free car wash More

Sidney Josepha Hyundai parts buy Verry good recomendation I'am a online buyer from outside USA I hed a direct response,great feedback and fast deal compliance, Juli Hyundai parts buy Verry good recomendation I'am a online buyer from outside USA I hed a direct response,great feedback and fast deal compliance, Julio Bonetti a professional partsmanager.... More

The best Great service A+ Everything was perfect this guy is super friendly 100 -% recommended service was fast and they even have free coffee and a great Couc Great service A+ Everything was perfect this guy is super friendly 100 -% recommended service was fast and they even have free coffee and a great Couch when you waiting More

Parts El peor servicio al cliente en todo Miami . Deberia pasar un curso de como atender las cuentas y los clientes . Tuvo la osadia de decirnos que si eram El peor servicio al cliente en todo Miami . Deberia pasar un curso de como atender las cuentas y los clientes . Tuvo la osadia de decirnos que si eramos tan buenos compradores pues que nos aconsejaba que nos buscaramos otro sitio donde comprar . The worst customer service in all of Miami. You should pass a course on how to deal with accounts and customers. He had the audacity to tell us that if we were such good buyers, he advised us to look for another place to buy. More

Poor customer service and lack of empathy My name is Mike Ohanyere, and I am writing to express my profound dissatisfaction with the entire service process that I experienced at the Hyundai Po My name is Mike Ohanyere, and I am writing to express my profound dissatisfaction with the entire service process that I experienced at the Hyundai Potamkin dealership. I brought in my 2018 Hyundai Sonata on November 12, 2018 looking to get it repaired from a car accident and I just received it on Saturday, January 25, 2019. My car was referred to from someone at your service department to M R Motoring and I was initially told that the repair process would take a week, however, week after week I was given a different date for completion due to circumstances out of my control. As a result of the delay, I incurred significant additional expenses during the repair process because my insurance company only covered a rental car for one month. When I shared this with the dealership, I was told that loaner cars are provided with warranty issues only. To add insult to injury, when I picked up my car on Jan. 24th, the service technicians failed to notice that a system light was on. When I brought this to their attention, I was told to bring the car back into the dealership on Saturday. After 75 days with my vehicle at your dealership, my expectation was that my car would be returned to me in perfect working order. In addition, the gentleman that repaired my car was extremely unprofessional. He did not give me a receipt for the service rendered until I requested a day after, and never stood by the committee time my car would be ready. The level of service that I have experienced with your dealership is very frustrating and disappointing to say the least. Even after discussing my satisfaction to Frank after this ordeal, he said there’s nothing he can do. This shop lacks empathy and I would not recommend anyone to go here. More

Lack of customer service skills. Today I called to get a quote for a serpentine belt so I called the parts department to speak with one of their agents. A male agent answer and I ga Today I called to get a quote for a serpentine belt so I called the parts department to speak with one of their agents. A male agent answer and I gave him the make and model of the car (2014 Hyundai Tucson). He asked me what belt I was calling about so, I told him the serpentine bell, the only one it has and apparently he didn't like it because, he asked me if it was a 2.0 or a 2.4l engine in a tone of voice that someone will use to correct a spoiled brat that is doing something wrong. I stop.by the dealership and there was no manager on duty to take the complaint. More