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409 Reviews of Potamkin Hyundai - Service Center
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February 06, 2019
Poor customer service and lack of empathy My name is Mike Ohanyere, and I am writing to express my profound dissatisfaction with the entire service process that I experienced at the Hyundai Po My name is Mike Ohanyere, and I am writing to express my profound dissatisfaction with the entire service process that I experienced at the Hyundai Potamkin dealership. I brought in my 2018 Hyundai Sonata on November 12, 2018 looking to get it repaired from a car accident and I just received it on Saturday, January 25, 2019. My car was referred to from someone at your service department to M R Motoring and I was initially told that the repair process would take a week, however, week after week I was given a different date for completion due to circumstances out of my control. As a result of the delay, I incurred significant additional expenses during the repair process because my insurance company only covered a rental car for one month. When I shared this with the dealership, I was told that loaner cars are provided with warranty issues only. To add insult to injury, when I picked up my car on Jan. 24th, the service technicians failed to notice that a system light was on. When I brought this to their attention, I was told to bring the car back into the dealership on Saturday. After 75 days with my vehicle at your dealership, my expectation was that my car would be returned to me in perfect working order. In addition, the gentleman that repaired my car was extremely unprofessional. He did not give me a receipt for the service rendered until I requested a day after, and never stood by the committee time my car would be ready. The level of service that I have experienced with your dealership is very frustrating and disappointing to say the least. Even after discussing my satisfaction to Frank after this ordeal, he said there’s nothing he can do. This shop lacks empathy and I would not recommend anyone to go here. More
by Mikeyo
Employees Worked With
Franklin Arrufat
December 31, 2018
Lack of customer service skills. Today I called to get a quote for a serpentine belt so I called the parts department to speak with one of their agents. A male agent answer and I ga Today I called to get a quote for a serpentine belt so I called the parts department to speak with one of their agents. A male agent answer and I gave him the make and model of the car (2014 Hyundai Tucson). He asked me what belt I was calling about so, I told him the serpentine bell, the only one it has and apparently he didn't like it because, he asked me if it was a 2.0 or a 2.4l engine in a tone of voice that someone will use to correct a spoiled brat that is doing something wrong. I stop.by the dealership and there was no manager on duty to take the complaint. More
by Real person
Employees Worked With
I didn't get his name
December 10, 2018
Online ordering is terrible Do not purchase anything from this company. They delayed my order so I had to go to a junkyard to get the part I needed. I try to cancel the order but Do not purchase anything from this company. They delayed my order so I had to go to a junkyard to get the part I needed. I try to cancel the order but it shipped anyway. Now I am trying to return a part for two weeks. No response to any of my correspondences. I have made several attempts and crickets from this company. Amazing, but they are exactly why no one likes a dealership! More
by csal2800
Employees Worked With
No one has responded to emails!
August 06, 2018
Vehicle Service Mr.Arrufat helped me as quick as he could with professionalism and tact. He looked out for my best interests and got me in and out. Mr.Arrufat helped me as quick as he could with professionalism and tact. He looked out for my best interests and got me in and out. More
by parker40
Employees Worked With
Franklin Arrufat
November 09, 2017
Great Customer Service Thank you Willie Perez for taking such good care of me. Your customer service is the best and I also want to thank Eric. I had forgotten I had paid fo Thank you Willie Perez for taking such good care of me. Your customer service is the best and I also want to thank Eric. I had forgotten I had paid for a part and Eric went out of his way to call me and let me know Potamkin Hyundai was refunding me the money for the part. Wow! Never had that happen. The young lady at the cashier desk is also great with handling customers. So Potamkin your staff is doing a great job of providing the best customer service! More
by arlene.eyre
Employees Worked With
Other Employees :
Eric and I do not know his last name plus the cashier.
July 28, 2017
Thank you Willie Perez for great service I brought my car in and had the pleasure of getting Willie as my advisor. Great customer service, professional, friendly and kept me informed about wh I brought my car in and had the pleasure of getting Willie as my advisor. Great customer service, professional, friendly and kept me informed about what was going on with the repairs. Had my car washed and vacuumed without asking me. My car is working so much better and glad to have brought it in to Potamkin Hyundai! Great customer service. More
by arlene.eyre
Employees Worked With
May 05, 2017
A costumer for seven years and three vehicles. Good job. Undiscused price a little akward, I feel that they overcharged me, but it is hard to proof and discussed. Other than that, everything was sa Good job. Undiscused price a little akward, I feel that they overcharged me, but it is hard to proof and discussed. Other than that, everything was satisfactory I paid and went on with my life. More
by belo0676
January 07, 2017
Great Service My experience on January 6 was one of the best service I experience. The service guy was friendly and he went over every detail about what was needed My experience on January 6 was one of the best service I experience. The service guy was friendly and he went over every detail about what was needed for the service on my car. More
by LadyB@45
Employees Worked With
Miguel Rosario
December 31, 2016
Excellent Service! Willie Perez and the whole Service Department Team are always amazing! I had an issue with my Santa Fe and not only did they fix the issue, but Willie Willie Perez and the whole Service Department Team are always amazing! I had an issue with my Santa Fe and not only did they fix the issue, but Willie also cleaned my vehile. I will not go to any other dealership, Potamkin Hyundai is the best! More
by Monica Kaatz
Employees Worked With
November 19, 2016
Outstanding service I was very satisfied with the sales man since I got my car three years ago. Since then all my visits have been for service. My service representativ I was very satisfied with the sales man since I got my car three years ago. Since then all my visits have been for service. My service representative, Miguel is very dedicated. He always answers calls, is there on time, goes the extra mile to help with any need I might have as a customer. Always positive results. More
by exigente
Employees Worked With
Miguel Rosario
