Potamkin Hyundai Stone Mountain

Our experience was absolutely amazing with Marcus. We were searching for a certain vehicle and he actively looked for our vehicle. He even went as far as helping us get it reserved for us so it was a gua were searching for a certain vehicle and he actively looked for our vehicle. He even went as far as helping us get it reserved for us so it was a guaranteed for us. When we arrived there were already prepared for us to test drive the vehicle and get everything started. This is my fiance's first vehicle and they made sure to take the best care of her. Thank you so much for the great service. More

Scheduled service last Tuesday When I called they didn’t find my Huyndai Sonata in there system even though I was there less than 5,000 miles ago and have gotten most of my service done there as I bo didn’t find my Huyndai Sonata in there system even though I was there less than 5,000 miles ago and have gotten most of my service done there as I bought it there. They found my husbands old Genesis in the system although we sold it befor Potemkin took over. Got scheduled wtoday at 10:30 and my husband got text confirmation on his phone. Got to dealership and told them I had a 10:30 appointment and was told to have a seat inside. Waited and waited and waited. Look outside and saw my car outside and asked if it was ready. Service guy said they tried to call me because they couldn’t find my in the system and needed to let them know what I wanted done. I looked at his tablet and my appointment was there but I don’t know who he called and my husband wasn’t called either. Don’t know why he didn’t just stick his head out and ask me. I was sitting right there reading. I left a little after 1:00 without my oil change I WILL NEVER RETURN More

Omg when I say this is the place to go! I bought my first car when this place was named Malcolm Cunningham Hyundai and now I’m getting my second car at the same place but with new owners Potamkin. Before I t car when this place was named Malcolm Cunningham Hyundai and now I’m getting my second car at the same place but with new owners Potamkin. Before I thought the service was spectacular now I can say the service is out of this world. Customer satisfaction was key and Michael Wilson took care of me as if I was family. I really appreciated his hospitality and the time he took with me to make the right decision. I really appreciate him and all that he offered. I will be returning and I advise anyone who reads this to come in and spend some money with Michael as well.He was great! More

I had Marcus Washington as my salesperson and he was wonderful at answering all my questions and getting exactly what I wanted. I bought a new 2021 Venue SE in green apple color and I absolutely love it wonderful at answering all my questions and getting exactly what I wanted. I bought a new 2021 Venue SE in green apple color and I absolutely love it. The dealership was overall had wonderful customer service. More

Drove 6 1/2 hours to purchase a 2019 Veloster N with 12k miles on it because I was told it’s like new. I pointed out some issues while I was at the store that I was told will be covered under warranty. Th miles on it because I was told it’s like new. I pointed out some issues while I was at the store that I was told will be covered under warranty. The biggest thing was all 4 wheels have paint peeling and I wouldn’t have purchased if they didn’t promise it would be covered. Well Hyundai denied the warranty claim and this store is just telling me cosmetics are “as is” are you kidding me. I asked for the wheels to be put on the we owe document twice and was told it’s not necessary because warranty will cover it. Terrible business and feel lied to. Now I pay on a vehicle that looks like an old turd. Thanks guys! 👍 Update: Told me if Hyundai wouldn’t cover it that they would take the car back....... Hyundai didn’t cover it and I was told it’s been too long now so they can’t unwind the deal.... They’re telling me all that can be done is that I Take off work and then drive to them and spend the entire day waiting in the dealership while the wheels get fixed which may take even more than one day. Why not just offer to send me a check for a reasonable amount based on real quotes for 4 wheels having a complete refinishing so I can get it done locally? Makes no sense. Worst purchase and customer service experience Iv ever been apart of or seen. More

the sales associate who approached me was, Michael the sales associate who approached me was, Michael Shoar. Normally I do not like dealing with anybody in any dealership . Period!. Michael Shoar the sales associate who approached me was, Michael Shoar. Normally I do not like dealing with anybody in any dealership . Period!. Michael Shoar was different and exceptionally good. His personality was upbeat and friendly. His name belongs to the list of people in the Sales Dept. so he can get rated as one of the good guys. More

Very good new car-buying experience. Loved all the staff especially Karen Roser, my Sales Associate. She is so courteous and professional. Even took extra time to make sure I was familiar with all the new v especially Karen Roser, my Sales Associate. She is so courteous and professional. Even took extra time to make sure I was familiar with all the new vehicle options and make several recommendations that were very helpful. Thank you so much!! More

Very good experience with all the staff. Everyone was both courteous and professional. I knew the vehicle that I wanted, and the staff went about making the purchase as easy as possible. both courteous and professional. I knew the vehicle that I wanted, and the staff went about making the purchase as easy as possible. More

This is the worst dealership in the country...I waited This is the worst dealership in the country... I waited nearly 8 hours over several days in the dealership waiting for them to figure out how to cl This is the worst dealership in the country... I waited nearly 8 hours over several days in the dealership waiting for them to figure out how to close my deal as my sales person, Michael Wilson, took people out on test drives, had them sign purchase agreements, and who knows what else while I patiently sat by. The sales people are very incompetent and extremely unprofessional and tried to convince me to pay $1,200 more dollars for taxes in GA when I repeatedly told them I was registering the car in SC, which I have done several times before.It's like it was everyone's first week on the job. The worst and final straw though was after I signed my part of a cosign purchase agreement they were supposed to mail it off to my father for him to sign his part and send it back. After two days of no contact my father contacted the dealer to see what was going on. Michael had no idea what he was talking about and informed my dad to call some random guy name Niel. I assume he was a notary but they weren't providing the proper info for us. We basically were doing thier job for them.. all they had to do was mail the paperwork off and the deal would have been done. Needless to say I canceled the purchase and bought a Veloster from another dealership. And had NO ISSUES there. I wish I could put zero stars ,honestly. I've bought 8 cars in my life and this is by and far the soriest dealer I've ever been to. Even if you live 1 mile from this place drive to another Hyundai dealer, this place isn't worth your time. Its a shame that it's the oldest Hyundai dealer in the country too, you'd think that would bring some pride to the employees, but they are just a joke. Also to boot, I made a down-payment on this car which I requested to be refunded. It's been nearly a month and I still have got my check. Now I have to drive back to this place to get my money.. More

The worst customer service experiences can possibly The worst customer service experiences can possibly think of. After the test drive my salesperson went to speak with the sales manager Ken Hinger to The worst customer service experiences can possibly think of. After the test drive my salesperson went to speak with the sales manager Ken Hinger to request lease and/or purchase figures. She returned with a credit application and said that running my credit first would give me the most accurate figures. I declined doing this right away because I wanted to be 100% sure about my choice. Ken then greeted me asking to take a look at my current vehicle outside which is a 2017 Titanium AWD Ford Edge. Ken recommended a Tuscon instead saying that it’s more similar to my current SUV(still not sure how true that is) and then suggested I consider a 2020 model of the Santa Fe instead of the fully loaded 2021, saying that that would get me at a lower monthly payment. I informed him that I was not concerned about the monthly payment and that I am more interested in getting the best possible deal for one of the two vehicles that I was trying to decide on. He continued to ignore my request and kept making suggestions. He mentioned that the Santa Fe I was looking at was much more expensive than the Edge. This was irrelevant and false not since my Edge was $41,000 and the Santa Fe Calligraphy I viewed was about $43,000 and the Limited was $39,000. Not sure why he couldn't believe I had a SUV for that price and especially not sure why he would make comments that would insinuate that I cannot afford purchasing a more expensive SUV. After his continuous efforts to try to make me feel small he finally agreed to give figures for what I wanted. Another salesperson presented the worksheet that Ken put together and the information on the paper did not reflect either vehicle of my choice. It was numbers for a vehicle that was about half the price and did not have any desired features. Frustrated and feeling disregarded I informed them that I would no longer like to do business at this location because of Ken and his lack of attention and concern for anything I desired. She apologized and said she completely understood. I asked Ken for his business card and he gave it to me while asking about my decision. I told him I decided to take my business elsewhere because I felt that he was being rude and not caring about what I wanted. He immediately took offense and started to raise his voice at me saying that I was rude and discriminating against him because he was old. I let him know that was a ridiculous and false accusation and he walked away and waved his hand at me to leave. He walked back over to me, yelling in my face that I should just get what I want or just leave. He said that my salesperson never told him specifically what I wanted to get numbers on, which was completely a lie. He then said maybe I’m discriminating against him because he is white. He kept getting closer to me and putting his hands in my face, while mimicking my hand gestures. I felt highly threatened at this point. My salesperson was very uncomfortable but she felt obligated to ask Ken to please calm down. She asked that I come with her outside, as we were both in shock at what just happened. I felt the possibility of him getting closer to my face and losing control of himself by putting his hands on me so I decided to end our wordy exchange and leave the store before things got out of control. Several employees asked if I was ok, apologizing for Ken’s behavior and hostile actions towards me. I was asked by two different people if I was willing to work with somebody else but I decided against doing that as I was made very uncomfortable. I walked out of those doors feeling belittled, embarrassed, violated, and discriminated against. I highly encourage others to shop for their Hyundai elsewhere, but if not, try to avoid Ken if at all possible, especially if you are an African American female car shopping alone. It is unfortunate that Ken’s temper, behavior and negligence is having a negative impact on their sales and consumer relationships. More