Post Oak Toyota

Purchased a brand new Tundra and the Infotainment system is possessed. Nothing works, it just freezes. I am an hour and a half from the closest dealership and they informed me I need to drive the truck ther is possessed. Nothing works, it just freezes. I am an hour and a half from the closest dealership and they informed me I need to drive the truck there to have it "diagnosed" (Toyota Brand Engagement has already confirmed that it needs to be replaced). Then they will order a new system. So 6 hours of driving back and forth to get a brand new vehicle functioning properly. More

Bought a truck yesterday shout out to Tre Jones for helping me, he communicated very respectfully and had the answer to every question I had. I will be recommending this dealership. helping me, he communicated very respectfully and had the answer to every question I had. I will be recommending this dealership. More

Ben Celis is abusive. I worked under him in 2013 and he was fired after I quit because he threw my phone. I should’ve sued for cracking my screen. He’s a loose bottle. I worked under him in 2013 and he was fired after I quit because he threw my phone. I should’ve sued for cracking my screen. He’s a loose bottle. More

I bought my first truck from Post Oak Toyota in 2021 and had a fantastic experience with Freddie and Angel. However, Freddie is no longer there, and the last time I asked for him, the girl on the phone made had a fantastic experience with Freddie and Angel. However, Freddie is no longer there, and the last time I asked for him, the girl on the phone made a tasteless comment, saying he was no longer with them, "thankfully." Despite this, I referred numerous customers to them. In 2022, I referred my best friend and coworker to buy a Corolla. We negotiated his deal over the phone, and he was set to sign and drive the car away. He Ubered to work that day, and I drove him to the dealership, only to find out they had sold his car to someone else. They even called him on the way there to confirm he was coming. They knew the car was sold and tried to pivot him to a different one that wasn't even available. This left my friend stranded without transportation. Sean, the GM at the time, who was also a customer at my motorcycle store, made it right by providing my friend with a courtesy car and better financing terms on a new Corolla. I updated my reviews then because we were satisfied. However, in December 2024, I reached out to Post Oak Toyota during a nationwide Toyota promotion, looking for a Tacoma. I expected a payment range of $400-450/month, as was standard across brokers. Angel, my original salesman, ghosted me after initially responding. I had to call again and eventually spoke to a sales manager who, without running my credit or asking about my preferences, quoted me an outrageous $900-950/month for a lease, citing poor leasing conditions. This was done without any substantial information from me, even though I was ready to buy that day. It seems Sean has left, and customer service has plummeted. This dealership does not value repeat business. They appear to take advantage of their customers and treat them poorly. My best friend, who Sean helped, now faces issues with servicing his vehicle. Despite making appointments, he’s told there are no openings and that he’d need to drop it off—despite having an appointment. Post Oak Toyota spends money on billboards claiming they love OKC and offer the best prices, but their service says otherwise. This place just flat-out sucks. More

If I could give a 0 score I would, this company is full of cheaters and liars. They are very good at the bait and switch They will find the finance company that they will make the most money they can off of cheaters and liars. They are very good at the bait and switch They will find the finance company that they will make the most money they can off of you, and don’t expect to see the person you made the appointment with. This business is a scam! Speaking from the worst experience of my life! Buyer beware!! More

My wife and I bought a 2019 blazer and we have not received paperwork and we have had this new car for 2 weeks. They lost the registration for our trade in. Post oak wants us to get a new registration received paperwork and we have had this new car for 2 weeks. They lost the registration for our trade in. Post oak wants us to get a new registration or the tittle for the trade when the registration paperwork was in the glove box when we dropped it off.since we had a loan on the trade we didn’t have the tittle for the vehicle and it would need to be payed off to receive it. And We signed saying we don’t want any of the dealership oil changes or anything that they wanted to offer. Just got off the phone with the loan company asking about what all is wrapped into this loan. We were wondering why the dealership keeps calling us about financing paperwork we need to sign but the loan company said the loan was finalized but they maxed out the loan with GAP,anti-theft,and environmental. More

I just want to give a shout-out to Octavion for helping us purchase our new Camry. We felt no pressure, and he was helpful from the time we looked at the cars until we drove it off the lot. Well done, sir! us purchase our new Camry. We felt no pressure, and he was helpful from the time we looked at the cars until we drove it off the lot. Well done, sir! More

I have called all week. Two to four times a day. I need to talk to someone in business office. No one will call me back. Lousy service. I am going to contact better busin Two to four times a day. I need to talk to someone in business office. No one will call me back. Lousy service. I am going to contact better business bureau. More

Avoid this incompetent dealership like the plague. Both their sales and service departments are incompetent. I spent nearly 5 hours getting my cars alignment done. Also their sales department will lie Both their sales and service departments are incompetent. I spent nearly 5 hours getting my cars alignment done. Also their sales department will lie to you to get you over there. Don't trust this shady dealership. There are better choices in OKC. More

Bought a used car that did not come with a jack or tool to remove lug nuts. Buyer beware and “kick the tires” before you buy. My 2021 had sidewall damage! to remove lug nuts. Buyer beware and “kick the tires” before you buy. My 2021 had sidewall damage! More