Posner Park Chrysler Dodge Jeep Ram - Service Center

The service NEVER gets any better. On December 8, 2011, I had a wreck and brought my Jeep in, with the left side of my Jeep damaged requiring body and paint repair as well as my Passenger side window shatter had a wreck and brought my Jeep in, with the left side of my Jeep damaged requiring body and paint repair as well as my Passenger side window shattered. The Jeep was returned to me with shards of glass never removed and I had to find this when a passenger Family member rode in the back. This was brought to the attention of the Service manager at the time; he did nothing. Early October 2013, I brought my Jeep in for warranty repair. After keeping my Jeep for the better part of 4 weeks, they used my gasoline for transport my Jeep around, without having the professional courtesy of replacing what they used; you would think that would be a part of customer service. After 4 weeks, I find out that parts are still on order, they never took care of the rust on the hood that was the original reason my Jeep was dropped off, the only painting they "supposedly" we're the fender flairs, that "NEVER" needed painting in the first place, so I seriously doubt there was any painting done at all, and all this after 4 weeks. So basically, my Jeep sat at this place of amateurs with nothing getting done, other than them using my gas in my Jeep. This is pathetic, and I expect someone in this poor excuse of a dealership to actually take ownership of their mistake and resolve this. More

Worked hard to find a problem that was hidden and very very hard to find. They did so without forcing me to pay for all the hours they worked and did a great job on repairing my vehicle. The service write very hard to find. They did so without forcing me to pay for all the hours they worked and did a great job on repairing my vehicle. The service writer was up beat and friendly and tried to help in any way he could. The service manager was super and supportive during the whole procedure and followed up on the progress. A salesman who worked there made me feel comfortable and asked me if he could do anything to make my wait less stressful and even brought me coffee while I waited. More

I had the best service from the most caring young man. My service was finished fast and my car runs and looks amazing. Thank You MICHAEL STEPHENSON, GREAT JOB.... Patricia Flanagan service was finished fast and my car runs and looks amazing. Thank You MICHAEL STEPHENSON, GREAT JOB.... Patricia Flanagan More

I had just bought new Jeep GC and was given a special $7 dollar oil change. I brought one of my service vehicles in and had the oil changed. When I questioned why a $7 oil change suddenly cost $30 Chapman s dollar oil change. I brought one of my service vehicles in and had the oil changed. When I questioned why a $7 oil change suddenly cost $30 Chapman suddenly called for the service manager saying I was unruly.... Don't they train their service people??/ A guy like that is dangerous. I will no longer go to Posner for anything. Sorry Ben my wife is going elsewhere for the 300. You did a good job but I wont deal with the service department. More

Greasey hand prints left on driver side door post and right front fender - other than that evrything was fine - i'll return - but will let them know about the hand prints - this is the first time truck w right front fender - other than that evrything was fine - i'll return - but will let them know about the hand prints - this is the first time truck was left like that - not that big of a deal More

Robert took his time with my wife and I and explained everything with us. I also like your service specials for oil changes ,Transmission service,and free check engine light . Thanks Robert, Jeff V everything with us. I also like your service specials for oil changes ,Transmission service,and free check engine light . Thanks Robert, Jeff Visco More

I was on vacation from New York and I was having a problem with my dodge caravan. After taking it to an ammco transmission place and not being happy with there service or their diagnostics; I called problem with my dodge caravan. After taking it to an ammco transmission place and not being happy with there service or their diagnostics; I called and talked to richard at posner. They got my van in quickly and had the problem diagnosed within 3 hours. I received my car ready for pick up the next day and our vacation was saved. Can't thank you guys enough. Sincerely, Jason More

I took my car in for an oil change and was told that I was in need of new tires due to dry rot. Jimmy called me with good prices on tires and I agreed to bring the car back to have the tires put on the fo was in need of new tires due to dry rot. Jimmy called me with good prices on tires and I agreed to bring the car back to have the tires put on the following business day. I arrived at service department upon opening and Jimmy had not yet arrived for the day so I told one of the other service department workers that I was dropping my car off to have new tires installed. The woman that I spoke with was rude and seemed like she was doing me a favor by taking my keys because Jimmy wasn't going to be in for a few more hours. I dropped my car off at 7 am and was told that I would receive a call when it was ready. I had not received a call by the time I was leaving work at 4 pm so I called was told that the tires were done but the car had not yet been washed or vacuumed, but that it would be ready soon. However, this was only after one of the other service department people was able to figure out where my car even was! I made sure that they would have plenty of time to get my car ready so I didn't arrive to pick it up until 5:30 pm. When I arrived, my car was still not ready and had not been washed or vacuumed. I was told that it was because they were currently having a huge car sale and that I was welcome to bring my car back another time to get washed. I was extremely unimpressed with the level of customer service I received, especially by the fact that I had to make another trip to pick up the car and it was still not clean. More