Posner Park Chrysler Dodge Jeep Ram - Service Center

Service appointment was a waste of time This is a 2015 Town & Country, purchased at Posner Chrysler and still under warranty. We made a 10:00 AM appointment for four items: Oil change This is a 2015 Town & Country, purchased at Posner Chrysler and still under warranty. We made a 10:00 AM appointment for four items: Oil change Tire Rotation Problem with GPS showing blue at top -- making it look like we were driving into a lake End of shifter knob had fallen off When we made the appointment we indicated we would be waiting and were told it would take approximately 2 hours We arrived at 9:45 and were informed that if we wanted them to do the oil change/rotation it would be at least 1 1/2 hours before they could get started. We told them to skip those two items and proceeded to the waiting room. Two hours later our service adviser told us the vehicle was ready. We were told the problem with the GPS is that we were zoomed out too far so they could do nothing to fix it, and that they had to order the shift knob. The bottom line is that we wasted two hours and nothing was done with the car. PS. When the appointment ended we were told the shift knob would be in the next day and that we could just "stop in" to get it changed. One week later we were finally notified that the part had come in and that we would need an appointment to get it installed. So it begins again........ More

is this thing on......? When my car was in the shop for almost three weeks and I could not get anyone in service to call me with an update I went in to personally speak to To When my car was in the shop for almost three weeks and I could not get anyone in service to call me with an update I went in to personally speak to Tony Reeves the GM. Thought, ok the GM is in charge and will make things right. Well, unfortunately, he failed too. He promised he would have his service manager call me and he would call me to ensure I got the service manager call. Neither happened. Another week later I finally got my car with a promise that they would ensure all was covered for my trouble. A few months later I'm getting invoiced for payments due for what Posner Park denied to pay. When I called Tony, he again goes MIA no return calls. I text the service manager who personally told me to loop him in if I ever needed anything.....guess what no answer from him either. I has now been 18 days since I requested an answer from the service manager. I have left two voice mails to the GM with no return calls and the service manager is also now ignoring me. I guess their mission statement truly is a lie because I have never been a valued customer even though I dropped a lot of money for a brand new car. To top it all off I have a service contract with them so I'm stuck having to go there. Tony Reeves you should be ashamed of yourself and your professionalism is a joke. I tried to do this with you in person so we could hash this out like adults. You left me no choice but to put this for everyone to see. More

Stereotypical old school dealership. Still waiting for a call back regarding them wanting more than double for a new manifold. Be an adult, and call me back. I won't be going back unless Still waiting for a call back regarding them wanting more than double for a new manifold. Be an adult, and call me back. I won't be going back unless I absolutely need to. More

Don't buy a car in this dealer I regretted it so much!! And specially don't buy any car at Posner chrysler dealer ....They think people money is joke... Service is poor I regretted it so much!! And specially don't buy any car at Posner chrysler dealer ....They think people money is joke... Service is poor More

Replace tail light and oil change Employees provided very Prompt attention to replacing a tail light after a mishap with a tree. Quick oil change. Very friendly and accommodating perso Employees provided very Prompt attention to replacing a tail light after a mishap with a tree. Quick oil change. Very friendly and accommodating personnel.Thank you for the quick service More

Posner Park Chrysler Dodge Jeep Ram SABOTAGED MY CAR. My visit to Posner Park concerned an inoperative A/C system. No one came out to greet me when I pulled into the service drive. I had to go into the b My visit to Posner Park concerned an inoperative A/C system. No one came out to greet me when I pulled into the service drive. I had to go into the building and was delayed while the two service writers finished up a gossip session. The man who wrote up my service request had a sloppy and dirty appearance. He seemed annoyed that I came in. He did not listen closely to what I was saying and this delayed what should have been a simple process. They charged me a $100.00 diagnostic fee for the A/C evaluation. OK. I left the car there and they called me on the telephone later. Then they gave me an A/C repair quote of $1,700.00. This is a lot of money. I was not sure I could trust them because of the VERY negative impression they gave me. I did not agree to the repairs at that time because I wanted to get a second opinion. I picked up my car and drove home. The next morning I tried to use my windshield washer and to my surprise... IT DID NOT WORK! I looked into the problem and found that the insulation under the hood of my car had been pulled back, and both windshield washer nozzles had been broken off underneath the hood! I've been driving for over 40 years, and have NEVER had a windshield washer nozzle fail on me. I declined the expensive A/C repair and then BOTH my windshield washer nozzles break on their own? IMPOSSIBLE. The technicians at Posner purposely broke those windshield nozzles, probable because they were angry I did not get the repairs done. I also noticed a problem with my fuel gauge that I did not have when I brought the vehicle into Posner. While driving with plenty of fuel in the tank, the fuel gauge would drop to EMPTY and the low fuel alarm would light up. I discovered that they had STOLEN my perfectly good gas cap and replaced it with an old worn out cap. I purchased a new gas cap the problem disappeared! How STUPID are those guys to think I wouldn't figure out what happened? Did they think that I would not tell anyone about it? What kind of person would sabotage someone’s car like they did? The only conclusion I can come to is that Posner Park Chrysler is EVIL and CRIMINAL. What happened really angered me. The thought of going back to talk to the General Manager crossed my mind but I knew I'd be wasting my time. If the GM was any good this type of thing would not have happened in the first place. POSNER PARK CHRYSLER JEEP DODGE RAM ARE THE LOWEST FORM OF xxxx. I solved my A/C problem using super-sealer and recharging the system. It's been working fine for over a year now. You'd think they would have done that for the $100.00 I paid for the A/C evaluation. Instead, they were hoping to STEAL $1,700.00 from me for A/C repairs they were not really going to do! Stay far away from Posner Park Chrysler Jeep Dodge Ram of Davenport! I will be happy when those xxxxxxxx finally go out of business. More

Worst experience ever This snake tried to con and cheat me. I actually had to have this escalated and will only go to Melissa or Roberto in service. Beware of Tony, he will This snake tried to con and cheat me. I actually had to have this escalated and will only go to Melissa or Roberto in service. Beware of Tony, he will try to pad the bill, over charge, and any other trick in the book. More

STAY FAR AWAY!!!!! Took Jeep in to get oil changed and was advised needed battery, after insulation radio did not work, service dept refused to fix or take responibilty! Took Jeep in to get oil changed and was advised needed battery, after insulation radio did not work, service dept refused to fix or take responibilty! We were also insulted and denied after asking to talk with someone else! STAY AWAY FROM THIS DEALERSHIP THAT DOES NOT CARE ABOUT ITS CUSTOMERS More

Awful, awful experience. Good morning, I was asked to leave a review for my service that I received last week on my vehicle. I am offended and horrified by the absolute poor Good morning, I was asked to leave a review for my service that I received last week on my vehicle. I am offended and horrified by the absolute poor service I received at your location and there is absolutely no way I will ever return. I made an appointment, where I was told a total to check a problem, which then I was overcharged for when I arrived (99.99 to 149.99). It took them 3.5 hours to diagnose my problem (which upon a second opinion turned out to be incorrect and way overcharged - 1377 + tax for a solution that costed less than 500? I am absolutely appalled you treat your customers this way). I was also "strongly encouraged" to get several other "problems" fixed, which, one would think that since I had serious work done on my car in May, would have been brought to my attention. As such, I paid over 200 for poor service, and to feel swindled and upsold. I'm lucky I managed to get out without paying more, as I was given a quote of nearly 2500 for problems that either didn't exist or for a problem that easily fixed without the complete replacement of parts. I'm not sure what type of business is being run at your location, but being that I have been a loyal Dodge customer for many years, I have never before been treated in such a rude and condescending way. I will not be returning to this location and I will do my best to tell others who are thinking of going to your location to attempt a different one. I would further like to state that I feel as though I was preyed upon as a young woman, and told that if I did not get these problems fixed, I would likely end up on the side of the road. Upon further research, I determined that none of the issues that were brought to my attention during my visit would have actually resulted in this happening. I left in tears. More