Posner Park Chrysler Dodge Jeep Ram

Terrible service for my 2015 Dodge Ram 1500 I made an appointment for my truck to have it serviced and vehicle recall fixed on January 23rd 2pm. I waited over 2 hours for the vehicle and the on I made an appointment for my truck to have it serviced and vehicle recall fixed on January 23rd 2pm. I waited over 2 hours for the vehicle and the only thing gotten done and completed by 4:10 pm was an oil change. They never addressed my recall repair. When I made the appointment I said I would wait for the service to be done and I was told it would take about 90 minutes to complete. I had another personal appointment at 4;30 the same day and I asked if it would be completed by 4 pm meaning oil change and software upgrade. I was told I should have it completed by 3:30 or 4pm the latest. Needless to say it didn’t happen. They said I need to reschedule another appointment. I did but not with posner park dealership! They lost a customer.. More

Good service I love the service they provide and they are always friendly. I bought a 2014 Toyota Camry the car is excellent love it and the price was good. I love the service they provide and they are always friendly. I bought a 2014 Toyota Camry the car is excellent love it and the price was good. More

Wasted my time! I had a 3:30 p.m. oil change and didn't get out of there till 5:00 p.m.!! I wasted a better part of my day. I had a 3:30 p.m. oil change and didn't get out of there till 5:00 p.m.!! I wasted a better part of my day. More

Quality Service and Friendly Staff Took my Pacifica Hybrid in for oil change, tire rotation and to take care of a recall notification. All was handled within 90 minutes. The customer lo Took my Pacifica Hybrid in for oil change, tire rotation and to take care of a recall notification. All was handled within 90 minutes. The customer lounge is comfortable offering WiFi, TV and a coffee station. Stephanie and the rest of the service staff I encountered were very friendly and knowledgeable. I will return for future service needs. More

Recommend I came down to Disney World for a vacation and my jeep was overheating and running hot. They took my car in and they gave me a loaner car to use while I came down to Disney World for a vacation and my jeep was overheating and running hot. They took my car in and they gave me a loaner car to use while I was on vacation. Made our family vacation STRESS FREE!!! Thank you Posner Park! More

Best del Big shout out to the General Manager Paul Steel for being the best service provider in Posner park Dealership!He goes the extra mile to ensure you and Big shout out to the General Manager Paul Steel for being the best service provider in Posner park Dealership!He goes the extra mile to ensure you and your loved ones are in the best vehicles for safe travels on your road journeys.Over all just a Great Man! More

Great experience and we bought both vehicles at Posner Our experience was great to the point I bought a second vehicle from them the next month. Wife got the Pacifca Limited Hybrid. Husband bought Dodg Our experience was great to the point I bought a second vehicle from them the next month. Wife got the Pacifca Limited Hybrid. Husband bought Dodge Challenger SXT Plus. More

Worst car buying experience ever! I have purchased a vehicle before at Posner Park, but this time around I encountered the most unfriendly, hateful, deceitful, lying sales manager I've I have purchased a vehicle before at Posner Park, but this time around I encountered the most unfriendly, hateful, deceitful, lying sales manager I've ever encountered. (I should also say this is my fifth car buying experience ever, but my second time at Posner Park). The manager, Cesar De La Cruz, was rude, short changed me on my trade in, and almost tricked me into buying a car I did NOT test drive!!!! There were 2 similar cars, one year's difference, I wanted the one that I had test driven, but the paper work he gave me was for the car I did not test drive, and then the amazing finance manager Marcos stepped in and had them reprint everything with the car I wanted to purchase. Then when we got to the finance part of the whole ordeal, as I was signing papers, I looked and showed Marcos that once again, we had been given the papers to the car I did not test drive. This Cesar guy was the worst, did not want to honor the email that I had saying that I would receive above my trade in, was rude, hateful and extremely unprofessional. He delayed the process so long that the maintenance/service crew left without cleaning out the car or checking it. WE left with a dirty car, minimal gas in the car, and a check engine light on. We didn't receive a run through of how the car functions by the sales person or sales manager, the salesperson didn't even drive in the car with us as we test drove. Marcos was generous enough to teach us what we needed to know about the vehicle. All in all, I will NEVER purchase another vehicle from that dealership as long as that horrible sales manager is there. More

Mechanics Destroyed My Car This is the worst place to get your vehicle FIXED. I have told my 5,000+ followers on social media DO NOT GO HERE . The customer servicer manager is u This is the worst place to get your vehicle FIXED. I have told my 5,000+ followers on social media DO NOT GO HERE . The customer servicer manager is unprofessional and a liar! I brought my car in to be fixed because of leaking water. I need a drivable car for work! They did a diagnostic and said the ONLY thing wrong was a radiator for $994. They said they fixed it, wrong. Drove my car home and it was smoking, called and they said DRIVE it back they would not tow it! I drove it and my car caught on fire, almost died from oncoming traffic, sheriffs helped me push it off the road. Had it towed and paid out of pocket. 2nd diagnostic, they said the hose broke because Chryler sent them a faulty part, they didnt admit to not fixing it correctly the 1st time. The 2nd diagnostic, the NEW problem was a water pump, timing belt, and a bunch of new parts! They said they fixed it. I drove it home and my car caught on 🔥 fire again!! I had to have it towed home because Arsenio said they will not FIX my vehicle unless I pay more $$. I got a 2nd mechanic look at the vehicle from somewhere else and I was told the hose they replaced the 1st time messed up my entire car! They keep changing their story of what's wrong because they cant admit that they did NOT fix my vehicle. When I texted Arsenio he lied to me and told me NOW my car has electrical problems, but I had 2 diagnostics from them and 1 from someone else and there is NO written estimate that says that. It doesnt explain why my car has been smoking and caught on 🔥 fire twice since they "FIXED" my vehicle! I've have had loss of wages! Oh and let me mention that I told them United Way was paying them to fix my vehicle completely so I can get to work to feed my family and I just graduated college. So basically they ripped of the nice charity and gave me back my car more broken, worse then I originally was!! The charity would not waste their funds to fix a few parts and the vehicle NOT drive to work! Oh let me mention they also ripped my alarm and NOW it doesnt work. THIS PLACE IS #1 WORST AND THE MEANEST SERVICE MANAGER EVER! I will upload all pictures, videos to this site. Its already on Facebook Live of my horrible experience. My followers listen to me too. The pictures are of the 1st time they said they "fixed " my vehicle, as you can see the hose is completely off. The other picture is my car smoking. More