Posner Park Chrysler Dodge Jeep Ram

We just purchased a 23 scat pack and had a great experience with Posner Dodge . Both Joe and Cesar were great to work with . experience with Posner Dodge . Both Joe and Cesar were great to work with . More

Great service. Good follow up. Pleasant experience and attention to detail. Would highly recommend the dealership. Good follow up. Pleasant experience and attention to detail. Would highly recommend the dealership. More

I purchased a 2022 Chevy Trailblazer on June 20th. All I want to say is do not purchase a Chevrolet from a Dodge Chrysler Jeep Ram dealership. All I want to say is do not purchase a Chevrolet from a Dodge Chrysler Jeep Ram dealership. More

Took my 2023 Dodge Hornet to get a dome light issue repaired. In the process of the repair they broke the clips from a plastic cover. Instead of replacing the cover with a new one they decided to glue repaired. In the process of the repair they broke the clips from a plastic cover. Instead of replacing the cover with a new one they decided to glue the clips back on. But after a few days in the heat the glue softened and the cover fell off. Now I have a broken cover unable to put back on. This is a brand new car I bought at this dealership and currently has 5000 miles and they could not order a new cover. Had a follow-up visit. They acknowledged their mistake and were able to replace the cover temporarily while they ordered a new part. I worked with Stephanie, she was very helpful and responsive. Although I am disappointed on how they initially handled the broken part, I have to say, I am impressed with how they stepped up to make it right. More

Joe Ocon hands down best sales rep. He was sincere and honest. Happy with dealership. He was sincere and honest. Happy with dealership. More

I wen to see the jeep gladiators wen I finish a long day of work because is in my way I walk all the parking lot no body bather to go out and ask wath we looking for we spend good 30 minutes I ges they prof of work because is in my way I walk all the parking lot no body bather to go out and ask wath we looking for we spend good 30 minutes I ges they profile working mans More

Great service and friendly staff. Worked with me to get a great deal on my new car. Worked with me to get a great deal on my new car. More

My name is Luis M. Hernandez. I want to express my gratitude to Justin (Jay) Varcarcel and Hernan Guevara for their kind attention and professionalism with myself and t Hernandez. I want to express my gratitude to Justin (Jay) Varcarcel and Hernan Guevara for their kind attention and professionalism with myself and the repair of my Town and Country vehicle. It is working like brand new. For any future repair I will take my vehicle to this dealer and will ask for the service of these two excellent employees. Thank you very, very mich. More

Very happy with the service they have always gone out of their way to keep Me informed on my vehicle and very accommodating their way to keep Me informed on my vehicle and very accommodating More

This is customer 35761 referring to invoice C6CS607615 who picked up my 2016 Jeep Wrangler Rubicon after paying Posner Park Chrisler Dodge Jeep Ram $3,234.00 for repairs on 3/28/24. While I have been a l who picked up my 2016 Jeep Wrangler Rubicon after paying Posner Park Chrisler Dodge Jeep Ram $3,234.00 for repairs on 3/28/24. While I have been a loyal customer of this service department team working with Service Advisor Louis for years, he has always been amazing. Unfortunately, after receiving my Jeep immediately noticed that one of the accessories, a window vent on the Driver Rear Window, was missing. I asked if it might have fallen out when they were working on it, but was told that no one knew anything about it? I asked to speak to the manager and that was when I met Tom, who I was told was the Service Department Manager. After a few minutes of back and forth, Tom said to me..."If the part was lost it wasn't their fault as windows are supposed to be opened" Even though the window and its operation had nothing to do with why I brought my Jeep to the dealership. I told Tom that all I wanted was for the tech who lost my aftermarket accessory to just admit they may have lost it and apologize. I would have left a happy customer and replaced it myself. But unfortunately, Tom wouldn't relent and dug his heals in insisting even if they opened the rear window and it fell out, it wasn't their responsibility. While the part they lost was only about $60.00, Tom's lack of customer service, and professionalism only increased to the point where he threatened to ask me to leave the dealership grounds, which I was already doing. I told him he sucked at his job and that I would write this 1-STAR Google Review, and his response, as I was walking away was...and I quote..."Go ahead and write a review and have a nice day!" in a sarcastic and demeaning way which was witnessed by Louis and another Service Advisor. While I have always enjoyed working with Louis, who immediately sent me a very professional text message, it's apparent that he has more customer service acumen than Tom will ever know. I will never return to this Service Department and unfortunately all Tom accomplished today was losing this otherwise loyal customer. Next time Tommy...try to deescalate situations rather than insisting you are right at all costs and costing your company future business. P.S. You really do suck at your job. More