Posner Park Chrysler Dodge Jeep Ram

I cant thank DeAndre enough for his patience and courtesy. He was a pleasure to work with and made my experience worry free and fun. I would recommend your dealership and DeAndre in a heart beat. courtesy. He was a pleasure to work with and made my experience worry free and fun. I would recommend your dealership and DeAndre in a heart beat. More

Alex our salesman was very professional and very informed. He did not pressure us and made the sale go very smooth. I totally recommend him and the dealership. informed. He did not pressure us and made the sale go very smooth. I totally recommend him and the dealership. More

Jackie is the best sales person . If you have credit or even if you don’t you will walk out with a car with her If you have credit or even if you don’t you will walk out with a car with her More

Had to bring in my Pacifica for a recall. Everything was done quickly, the communication provided throughout the process was very good, and the work was completed without any hiccups. Everything was done quickly, the communication provided throughout the process was very good, and the work was completed without any hiccups. More

I want to personally thank Lizbeth Perez at Posner Park Chrysler Dodge Jeep RAM FIAT for providing outstanding service. From the moment I walked in, they were professional, patient, and genuinely helpful. Chrysler Dodge Jeep RAM FIAT for providing outstanding service. From the moment I walked in, they were professional, patient, and genuinely helpful. They took the time to explain everything clearly and made sure I felt comfortable with every step of the process. It’s rare to find someone who truly listens and cares about the customer experience, and Lizbeth Perez went above and beyond to make sure everything was handled smoothly. I highly recommend asking for More

I dropped my 2021 Wrangler 4xe off for Recall 68C (HV Battery fire risk) on 1/28/26 and was provided a loaner. On 1/31/26, I received a message requesting authorization of $442.26 in diagnostic charge Battery fire risk) on 1/28/26 and was provided a loaner. On 1/31/26, I received a message requesting authorization of $442.26 in diagnostic charges because the vehicle “would not communicate with modules,” with no additional explanation. I immediately requested clarification and did not receive further information until 2/2/26. At that time, I was told no physical or visual inspection had been performed beyond scan attempts and that no troubleshooting steps had been taken, including reseating connections. During the service period, after Jeep Customer Care confirmed in writing that the repair order reflected only the recall and did not indicate any diagnostic requests or findings, I personally observed two connectors hanging in the OBD-II area and the security gateway module unplugged, despite being told nothing had been physically disconnected. After the recall was marked complete, I was informed that communication was restored by unplugging and reconnecting the gateway harness. The final repair order states that aftermarket equipment was disconnected and that the vehicle was returned to its “original state.” The only aftermarket equipment on the vehicle was a light bar and dash cam connected directly to the battery and not integrated into factory communication systems. When I arrived for pickup, none of the factory auxiliary switches were functioning, the connected light bar was inoperable, and the positive and negative leads for the light bar were disconnected and left unsecured near moving engine components. Due to safety concerns and inconsistencies between documented communications and the repair order, I refused delivery. The following morning, after raising these concerns I was sent a message stating “Keith said it's all together, you can come get it. He's here now, if you want to come up.” I then returned to the dealership only to find the condition unchanged. I was then advised that no further work would be performed and that rental charges could begin. The vehicle was not returned in the same functional condition as when it was dropped off. At this time, I do not have clarity regarding the full scope of what occurred while the vehicle was in service or the potential impact to system functionality. I encourage anyone seeking service to document communications carefully and review repair orders thoroughly before accepting delivery. More

Mandi is the best advisor out there, always takes care of her customers, and communication is A1 super cool individual, first and only pick always! her customers, and communication is A1 super cool individual, first and only pick always! More

Great Customer Service Experience when dealing with the Service Department. Elizabeth Perez was SUPER HELPFUL and Professional. A valuable asset to the business! Service Department. Elizabeth Perez was SUPER HELPFUL and Professional. A valuable asset to the business! More