Portsmouth Used Car Superstore

Best experience ever Everyone knows buying a car sucks. Matty took ALL of the pain out of the experience. I told him what I wanted and he made it happen. I didn’t spend ho Everyone knows buying a car sucks. Matty took ALL of the pain out of the experience. I told him what I wanted and he made it happen. I didn’t spend hours at the dealership and it was the easiest and fastest car buying experience I have ever had. To this day almost two years later Matty call or texts me at least once a month to check in and see how my car is doing. If you are looking for a vehicle I urge you to contact Matty. You will not be sorry. More

Really bad After dealing with another dealership and getting the run around for almost two weeks I decided to check out key auto portsmouth website. I seen a tru After dealing with another dealership and getting the run around for almost two weeks I decided to check out key auto portsmouth website. I seen a truck right away and was very interested. I decided to call key auto and spoke to Matty V. I told Matty about my situation and how I need to be in a truck asap. We spoke on a Monday and made an appointment for the following day (Tuesday) for 6pm. As I pulled up to the dealership the truck I was interested in was already out front . soon as I approached the truck Matty V full of personality welcomed me and my family. As we were talking my wife and I were told the managers name (Chris White) who we were very familiar with from purchasing my wife's car from another key auto. As We sat down with Chris and Matty and discussed my situation and the headache I have been dealing with for the last 2weeks. They were very patient and understanding with exactly what I wanted. Needless to say I walked out with keys and paper work signed in hand in the truck I seen online that Tuesday night. I highly recommend Key auto and I thank Matty V and Chris White for a smooth deal. ******UPDATE****** Well my whole deal with key auto went real sour kris and matty v are still some outstanding guys but key auto as a company is not so good i bought my first truck from them with 17k miles by the end of me owning the truck 24k miles it blew a motor and needed other major repairs from water damage so i traded for another truck because i trusted there word now the new one has river silt throughout the frame and bed and other stupid things wrong with it we talked about the stuff during the sale so again i trusted there word that it would be handled but after going back and fourth to the dealership and wasting time it was never actually ironed out i have called the vice president of sales john leonardi 4 times left messages everytime he couldnt be bothered by me and my concerns i have bought 3 cars from key auto and they treat me this way thank you More

When all hope is lost I honestly went in expecting to leave empty handed. Mark on the sales team work really hard to find a vehicle that would meet my needs but also my fi I honestly went in expecting to leave empty handed. Mark on the sales team work really hard to find a vehicle that would meet my needs but also my financial limitations. It took time and Mark was extremely patient and didn't make me feel less than even though we both knew this was not going to be a big sale. Fast forward six months and I desperately need additional paperwork to transfer my car into a new state. I emailed Pollini on the finance team, and he got me what I requested very quickly. I was not an easy customer and I greatly appreciate the continued attention from this team! More

BUY A CAR OR THEY WILL DESTROY YOURS I had purchased a car through this very shady dealership last week. I had paid to have the dealership handle all the paperwork and register the car fo I had purchased a car through this very shady dealership last week. I had paid to have the dealership handle all the paperwork and register the car for me. I leave the dealership after buying this new car to an empty tank of gas the gas light on and no front plate because they had no bracket to mount it. It is illegal to drive with out a front plate so one mile up the road I get stopped by the police I wasnt issued a ticket after i showed the paperwork to prove the car was legal but was told it was illegal to drive without two plates. I was quite embarrased and upset because this was the dealerships neglect. I finally get home with the car and decide im going to wax the car and make it look nice, as we all do when were excited over a major purchase. I get three quarters of the way done and get to the last quarter panel to find a small dent in the wheel well I didnt panic at this point figured I would call the dealer and they would fix it as I just bought it for 30,000. I called and was told you left the dealership you own it our cars are priced accordingly I said I just left there I spent 30k on this car and your gonna do nothing? I fought with them for several days to come and until I notified the BBB and attorney general and had my boss call a sister dealership they did nothing. My boss has bought ten cars in there Salem location in the past two years between his family and friends. He called and got someone over there who cared and didnt want to lose future buisness. I emailed a women my pictures and my story and before I knew it got a call back from Caleb Wilson the G M of p.u.c.s. he said he was willing to fix the dent and he appologized, I finally felt as I mattered. He said drop the car off to me being Friday and I will get the dent fixed asap, fillup the gas tank and get your plate bracket situated. I left the car that Friday at 2 pm and thought all my issues were gonna be resolved. I drove by each day over the weekend and saw the car never moved from its drop off location. I called Caleb monday morning and was told the car was not fixed it had to go to a body shop. I was extremely upset as i waited all weekend for this to be fixed and it was never moved and now I would be waiting even longer. I decided at this point the deal needed to be cancelled and we needed to part ways as I didnt want to give them my business. Caleb agreed that was a good idea and we had made arrangements to cancel the deal and get my trade back the following day. We show up the next day to cancel the deal get a refund and get our trade back and the next thing was the breaking point. The car we traded and still owned was parked out front and ready to go we gave it a look over and all look fine from the outside except they had put a sticker on the back trunk with there dealer name on it. We requested the sticker be removed as it was our property and didnt wanna advertise for them being such a horrible expierience. They said no problem and took the car into the shop to remove the sticker at this point they dont like us we cancelled the deal we argued for days we have several agencies involved now. We wrap up the paperwork and the car is brought back out to us and we leave. We drive the car about ten miles up the road to my work get out and go inside. My son comes out to look over the vehicle and sees that there is a ten inch key mark along the back quarter panel and the Nissan floor mats are gone. I call the dealership in an outrage get caleb on the phone tell him the issues and he says ok hold on a minute and puts us on hold. Before I know it 20 mins had gone by and I was still on hold, I hang up and call back to get someone else on the phone and was told sorry Caleb isnt available hes in a meeting. Are you kidding me? I email Caleb and get no response for about an hour then he emails back saying the floor mats are in the trunk and no one keyed the car. The floor mats were gone I looked everywhere I then called back mentioned the police and suddenly the floor mats were found in the back garage in recon. This company does nothing but lie and when the deal didnt work out they keyed my car and now we have to go through the court system to get things fixed. This company should be investigated and I will not stop til things are made right and people are aware of this car dealership. I have notified the BBB, the attorney general I have emails to channel 9 and the portsmouth Herald. I am a 69 year old senior citizen and the fact that this company tries to obviously take advantage of seniors makes me sick. Please I beg of anyone reading this go elsewhere you will be lied to taken advantage of and disrespected. More

Amazing help with the situation we had! Matty V from Key auto in Portsmouth NH, went above and beyond to help us get a new car. Our experience there was great! So thank for Matty V and the k Matty V from Key auto in Portsmouth NH, went above and beyond to help us get a new car. Our experience there was great! So thank for Matty V and the key auto team to help us get into 2016 Nissan Versa! More

Great Service Matty and Anthony were extremely helpful while purchasing a new car. Matty was very honest yet extremely informative while helping me pick the right c Matty and Anthony were extremely helpful while purchasing a new car. Matty was very honest yet extremely informative while helping me pick the right car. Dealerships are usually boring and mundane however with the help from them, it took the stress out of the process and even made it a fun experience. More

Matty V Was Great For Me Key Auto in Portsmouth was a great experience overall. I knew I needed a car but had no idea where to begin. Matty V helped me for 3 days in a row. He Key Auto in Portsmouth was a great experience overall. I knew I needed a car but had no idea where to begin. Matty V helped me for 3 days in a row. He was incredibly patient with me as I test drove so many different vehicles. I never felt pressured to make a decision. Instead Matty V helped me by listening to what my budget and needs were and he got me into an incredible vehicle for an equally incredible deal. I do not often review places or people but this was worth the words. Please make Key Auto your first stop for a new vehicle. It will save you time and anxiety for sure. More

Amazing Mat V was simply great. Always informed on any vehicle. Hands on n calls you right back. Gave him a budget n he kept it within my budget with no hassl Mat V was simply great. Always informed on any vehicle. Hands on n calls you right back. Gave him a budget n he kept it within my budget with no hassle at all.. Very friendly, willing to go out of his way to make it happen. I will be sending my daughter for car from Mat V. I would refer him to my friends n family as well. More

I would give this a higher rating if I could We all go through the rough process of buying a car, sometimes it can be painful. You spend a lot of effort trying to find a place you like, then a ca We all go through the rough process of buying a car, sometimes it can be painful. You spend a lot of effort trying to find a place you like, then a car you like just to be denied. This is my second time coming back to Key Auto and if Matty is still here, won't be my last years later. He goes above and beyond anyone would ever expect from a salesperson. His level of dedication and passion for his customers is what makes him successful, and the reason I come back. I wasn't really looking to get a new car when I reached out to Matty, and honestly if he was gone, I wouldn't have come back. I have sent a few people to him, and his level of performance was just as amazing. He cares and takes the time to do anything he can for his customers and really tries to make the deals work. I've worked for a dealer before, and you see salespeople not care about the customer, but only the sale. With talking to Matty over the years, he isn't about that. He cares about the culture and about his customers and deserves a huge level of respect. I can't thank you enough for the work you have put in over the last 2 years, to not only help me, but my mom and some of my closest friends. Thank you so much and I will definitely continue to buy from you in the future! ~Rob Day p.s. give these guys a remodel! They deserve a new facility! <3 More

I want to give 6 stars!!! My wife and I actually had a really fun time at Key Auto Center of Portsmouth NH. The reason why it was such a fantastic experience was due to the pe My wife and I actually had a really fun time at Key Auto Center of Portsmouth NH. The reason why it was such a fantastic experience was due to the people (Matty V, Chris W, and Anthony A) and the exceptional service that they provided. It is now glaringly apparent why the ratings are so high at this particular dealership. Initially, I was dreading going to a dealership because I felt like I would inevitably be dealing with a high pressure salesperson who hovers over you, doesn’t give you any space, and who makes the sale a priority over the customer's needs. Well, my fears were quickly put to rest when I was greeted by the salesperson, Matty V, when we pulled into the lot. His calm demeanor was refreshing to see in this type of business. The rest of the process was quick and smooth with the financial side of things when working with Chris W. and Anthony A. I can’t emphasize enough how friendly, real, and natural the interaction was with these guys which led to a stress free transaction. I travelled from another state to purchase the vehicle we ended up getting and in the future, even if our local area had the inventory of what I was looking for, I would go out of my way and make the trip to purchase from them again. Other car dealerships should use this place as a gold standard in the practice of employee hiring and as a model to structure their business around. I want to give them 6 stars!!! Sincerely, Phil G. More