Portsmouth Ford - Service Center

Service on my F150 Walked in at 7amwith no appointment and they fit me in . I was in a rental within a hour so my truck could get repaired . They called by afternoon t Walked in at 7amwith no appointment and they fit me in . I was in a rental within a hour so my truck could get repaired . They called by afternoon to come pick up my truck. Only negative was it was warranty work and I paid taxes for rental. But that falls on ford for what they cover not the service department. Service department was great. More

Purchased the vehicle there, and have always been able to count on their service department. But twice now, I've ended up with goofy things happening. The last time, they forgot to properly tighten the push count on their service department. But twice now, I've ended up with goofy things happening. The last time, they forgot to properly tighten the push pins that hold a transmission cover on, which dropped to the ground and I had to drag back to Portsmouth Ford...they replaced it, admitting that it was mechanic error (and also claimed it to be due to a poorly designed part). Then, after waiting a week for the new item to come in, returning to Portsmouth just to have their mistake fixed and traveling a xxxx of a distance just to get there, once again, a mechanic leaves an oil rag up behind the new cover. What is that...? It leaves me hesitant to visit Portsmouth Ford for our next scheduled maintenance, and also asking the question: "What's up with their service department." More

Had an appointment to have a tech look at my truck. Showed up and apparently they "double booked" me. They told me that I could wait an hour or schedule another appointment. This is the first time I ha Showed up and apparently they "double booked" me. They told me that I could wait an hour or schedule another appointment. This is the first time I have had a bad experience, but I am sure it will be my LAST. They need to find a new group of employees in the service department before I would ever consider going back. For now, I will drive to Dover, NH Ford or North Hampton, NH Ford to get my work done. More

After 45,000 miles my ford needed a new engine. I was told by ford that as the largest ford dealership in new england they "did not need my buisness." After being told by the service manager that we coul told by ford that as the largest ford dealership in new england they "did not need my buisness." After being told by the service manager that we could work something out, I was pawned off on a sales associate with no knowledge of my particular situation. I bought my car brand new from this dealership and had it serviced by them for the life of the car (which was not very long.) Portsmouth Ford does not stand behind their product and was the worst customer service I ever experience. Beware if you shop there, they "dont need your buisness" More

Bought a new 2010 Lincoln MKX for over $45,000 from this dealer. Drove it off the lot and DVD player did not work. Took it back to get fixed and took 4 trips to the dealer to finally get it fixed. Then w dealer. Drove it off the lot and DVD player did not work. Took it back to get fixed and took 4 trips to the dealer to finally get it fixed. Then went in for routine service and they rotated my tires. They broke my lugnuts. They said they had to order new ones so they took some off of a car on the lot and I drove away. I had to go back two more times to try to get them fixed, but they couldn't fix them, so they convinced me that I didn't need the actual lugnuts that lock the hubcaps (that came with the car)because I lived in a safe area. So I accepted that and took the second hand (non-locking lugnuts). Then about 7 months after owning the car, the "low tire pressure light" went on. To keep it short, it goes on every 5 to 7 days and my tires lose anywhere from 2 - 15 lbs of pressure each. It has taken over 5 visits to try to solve this problem and the most recent time I took it in they said that they can't do anymore for me. I have to fill up the tires every 5 to 7 days and they told me to "go to another dealer". They also said that perhaps I am overinflating them. The last time they filled up the tires, they filled one to 45lbs (10 lbs over standard)!! I spoke to the general manager and he said he would get the service guys to take another look and they have discovered that there is a small leak in the wheel. They are making me pay for this and when I complained, the GM said that there was no way he would pay for it on "his dime" and that he would just "put my car back together and leave it in the parking lot for me to pick up" if I wouldn't pay. So it has taken them 5 times to find this problem... I wonder what happened to the first 4 visits? And I truly wonder if they are actually capable of fixing it. I don't want to ever deal with the Portmsouth Ford delearship again. If you want a Ford product, do yourself a favor and try another dealer. More