Portsmouth Ford

Kurt our sales representative was awesome so laid back. Let us take all the time we needed on our own. Steve was not so great. He reminded us that he had another customer waiting. Why? Are they more imp Let us take all the time we needed on our own. Steve was not so great. He reminded us that he had another customer waiting. Why? Are they more important? So, he really rushed us through our final paperwork. More

I had the best car buying experience at Portsmouth Ford. From start to finish, they were totally transparent and made the entire process seamless. I couldn't be happier with my experience and highly recom From start to finish, they were totally transparent and made the entire process seamless. I couldn't be happier with my experience and highly recommend Portsmouth Ford. More

Going to this dealership was the biggest mistake I’ve ever made. I brought my truck in for some body repair and recalls. My truck was working when I dropped it off with very little issues especially for ever made. I brought my truck in for some body repair and recalls. My truck was working when I dropped it off with very little issues especially for its age. During the repair process, there were several days we couldn’t even contact anyone about the status. Once when my partner called, they thought they put him on hold but just sat him down and talked to their co-worker about their Christmas shopping for 20 min before he finally hung up. When I picked it up and drove off, I quickly noticed that the radio didn’t work. So before I even left the lot, I drove back and asked them about it. At that time, they admitted that they were aware that while doing an update to the sync system, it stopped communicating and broke. They also admitted that when I dropped it off, it was working fine. I couldn’t understand how they couldn’t grasp that if my sync system was working when I dropped it off and now isn’t, they broke it. I now have very little use of my truck; backup cameras gone, cruise control, high beams, climate control all gone. Radio and blue tooth, gone. I and my partner have tried multiple times to speak to the service department and they are the most unprofessional and rude staff I’ve ever encountered. They’re happy to take your money, but when they mess something up, they just want to remind you how big they are and how much money they make so they have a lot of attorneys. The service manager Derek was outright offensive and abusive stating that if I didn’t just drop the complaint from Ford, he would “make it go away” and told us their attorneys would be ready if we wanted to file a civil case. We don’t want to file a civil case or cause any issues, we just want the damage Portsmouth Ford and their mechanics caused to our truck fixed. Save yourself a lot of trouble and money and go anywhere other than here. You’ll be glad you did. More

Eddy is the best. The experience was delightful. I told him what I wanted and he made it happen. Everything was quick and easy! The experience was delightful. I told him what I wanted and he made it happen. Everything was quick and easy! More

Portsmouth Ford is the best fast efficient end take great care of any needs that come up. Thanks for doing a great job and keeping a smile on everyone's face. care of any needs that come up. Thanks for doing a great job and keeping a smile on everyone's face. More

I would buy from this dealer again, very easy process and very accommodating. Sales Person Timothy is very knowledgable and very helpful easy to work with by. very accommodating. Sales Person Timothy is very knowledgable and very helpful easy to work with by. More

I have 2 vehicles purchased through Portsmouth Ford to date. I like the fact that I have 2 locations to choose from for service. So far I feel I have received excellent service. Their waiting room is noth date. I like the fact that I have 2 locations to choose from for service. So far I feel I have received excellent service. Their waiting room is nothing fancy and not much to do in safe walking distance. Instead they offer free shuttle service; that is a huge benefit with my schedule and owning multiple vehicles. I recommend Portsmouth Ford for cars and service both. And try out the 5-Star detailing service for just over $200. It includes the interior and exterior. This is high-level detailing that will cost you far more from 3rd party detailers. I get my cars done there once a year and it brings them back to spanking new condition. More

Just purchased a new 2022 Escape SEL PHEV FWD from Portsmouth Ford. I worked with Yasser Elaziz and he was super helpful as we worked through the process. Portsmouth Ford offered the best discounts Portsmouth Ford. I worked with Yasser Elaziz and he was super helpful as we worked through the process. Portsmouth Ford offered the best discounts and overall pricing of any of the dealers within a 50 mile radius and I would highly recommend them for their No Dealer Fees and low sales pressure. More

So far I've had a great experience with Portsmouth Ford. I've don't have anything to complain about! I've don't have anything to complain about! More