Portsmouth Ford

I had a vehicle that I wanted to purchase. I stopped in, looked at the vehicle and decided that I was interested in it. The Salesman who showed it to me was disinterested, in my business to say the least, n looked at the vehicle and decided that I was interested in it. The Salesman who showed it to me was disinterested, in my business to say the least, never even asked for my name when I told him that I wanted to think about it. The next day I called and talked to Spencer, who was very helpful. I told him that I definitely wanted the vehicle and asked him if he needed a deposit with which to hold the truck. He told me the truck was available and that I did not need a deposit and that my approved credit application was sufficient for keeping the truck from being sold. Spencer asked if we wanted a bed liner to which we agreed, and since we were away, we set up an appointment to complete the paperwork the upon our return. Two days later, we get a phone call from spencer, giving us the bad news that the truck that was supposed to be held for us was sold. I called the Sales manager,Shane, who returned my call. He confirmed that the vehicle had been sold to another buyer even though it had been promised to me. When I asked if he felt this was ethical, he responded with, you did not sign any paperwork. How is this ethical I asked. He responded with I have no problem with our decision. Really!! After declining my offer to leave a deposit, I was assured that my already submitted and approved credit application was sufficient to hold the vehicle. To say the least, I am extremely disappointed in the lack of professionalism and communication from this dealership. More

great working with spencer, including the test drive at my house. everyone in the dealership was great. i'm very excited about driving my new ford ranger. thanks! my house. everyone in the dealership was great. i'm very excited about driving my new ford ranger. thanks! More

Our favorite,.. Mike MacDonald.. We have bought our last 4 cars from him.. He is an awesome salesman.. He helps us with everything, any question we have, he is right there to answer either thru email, on 4 cars from him.. He is an awesome salesman.. He helps us with everything, any question we have, he is right there to answer either thru email, on the phone or in person.. We love our experience with him & Portsmouth Ford!! More

Great experience. Eddy was a great salesperson and the whole process was quick. I would recommend Portsmouth Ford to anyone needing a car. Second to none. whole process was quick. I would recommend Portsmouth Ford to anyone needing a car. Second to none. More

Very helpful from start to finish on my purchase she made sure all my questions were answered and that my concerns were addressed abd taken care of. She had very good customer service sure all my questions were answered and that my concerns were addressed abd taken care of. She had very good customer service More

David, the salesman who took care of me, well my friends and I call him Bob. He was hilarious and fun. Get him when you go in. He took care of me and fought for my good sense and choice of going to the deal and I call him Bob. He was hilarious and fun. Get him when you go in. He took care of me and fought for my good sense and choice of going to the dealership that was meant for me. Ben did my papers up and every time I walked in they would all say hi to me as "bootzie". I have it on my plates. Little bit of last name. Made me smile when I was heartbroken when I had to give up my 2002 Mustang that I owned and payed off years ago and in which my heart was attached to. My pretty mother of pearl paint on my new Kia car and the features are great I like the blind spot little window and my mirrors on both side blink if I am too close to anything. Back up camera. Is brand new inside. 33,000 miles on it. Like brand new. Optima Kia. Ty all of you. bootzie More

Kurt Bettcher is the best. I have dealt with him for several years now and appreciate his knowledge and dedication to his job. He always looks out for me. several years now and appreciate his knowledge and dedication to his job. He always looks out for me. More

Nice friendly place. Great selection of vehicles and a salesperson who listened . It was a good experience. I would definitely shop there again in the future salesperson who listened . It was a good experience. I would definitely shop there again in the future More

I knew what I was looking so I reached out to your dealership by email and Laura searched the inventory to help me find the right truck. Laura met me and I looked at and drove the truck, I liked it an dealership by email and Laura searched the inventory to help me find the right truck. Laura met me and I looked at and drove the truck, I liked it and decided to buy it. She was very helpful and a pleasure to deal with. I picked up the truck a couple of days later and I love the truck. More

I absolutely love my ford Escape. Everything about it is perfect. The salesman (Eddie) was amazing and answered any questions or concerns that we had. perfect. The salesman (Eddie) was amazing and answered any questions or concerns that we had. More