Portsmouth Ford

Cooperative, friendly, and educated staff made the expérience positive. They know what they’re doing, and will happily assist you with any various needs. I would definitely go back there. expérience positive. They know what they’re doing, and will happily assist you with any various needs. I would definitely go back there. More

Best dealer around...Mike Shannon sold me 3 of my Best dealer around... Mike Shannon sold me 3 of my cars... 4th coming soon... No nonsense pricing thats always fair and usually below everyone... W Best dealer around... Mike Shannon sold me 3 of my cars... 4th coming soon... No nonsense pricing thats always fair and usually below everyone... Why would you look anywhere else More

Mike Shannon was knowledgeable, courteous and helpful. My wife and I found him to be patient and relaxed while listening to and answering all of our questions. Mike really made our purchasing experience easy wife and I found him to be patient and relaxed while listening to and answering all of our questions. Mike really made our purchasing experience easy and stress-free. More

The process was great easy to browse in the lot no pressure my sales agent Eddy was great and on top of moving the process forward nice experience. pressure my sales agent Eddy was great and on top of moving the process forward nice experience. More

If I could give 10 stars I would....... Buying a car from Portsmouth Ford was effortless the guys took great care of every detail from trade in to purchase all we had to do is drive away with our new vehicle Portsmouth Ford was effortless the guys took great care of every detail from trade in to purchase all we had to do is drive away with our new vehicle. Ben & Steve in finance were extremely efficient and made the process effortless. Our big shout goes our Salesman Mike Shannon he really cared about the customer service we received and was so helpful showing us all the bells & whistles of our new vehicle. Chris you have a great group of guys that help run your family owned business you should be proud. Thanks for everything one happy customer- Barbara Cawley More

Service department sucks. This is just one example of many. Charge $20.00 to rotate tires and after leaving dealership message center in truck reads low tire pressure. I called service manger who apologi many. Charge $20.00 to rotate tires and after leaving dealership message center in truck reads low tire pressure. I called service manger who apologized told me he would find out what pressure should be and call me right back. That was two days ago. A tech would havr checked tire pressure. More

I always get my cars from Mike Shannon at Portsmouth Ford. I recently moved to Florida and was nervous to buy a car from any other dealership or seller. So I made the trip back just to buy from Mike at Ford. I recently moved to Florida and was nervous to buy a car from any other dealership or seller. So I made the trip back just to buy from Mike at Portsmouth Ford. The service is amazing and they always make sure you are taken care of. They go above and beyond to make sure you love what you’re getting and feel safe. Their customer service is so great they even make sure to wish you a Happy Birthday every year. Which goes to show they truly care about their customers. I love my car and can’t wait to buy from Mike at Portsmouth Ford next time! More

In and out with new car in under 4 hours. Easy to work with. Will continue to be a repeat customer in the future. Perfect with. Will continue to be a repeat customer in the future. Perfect More

Unprofessional and not helpful. They quickly blame matters on the client. The fact they exist as a dealer is disgusting. Their techs ruined a drain plug by running an impact the wrong way and blamed i matters on the client. The fact they exist as a dealer is disgusting. Their techs ruined a drain plug by running an impact the wrong way and blamed it on a prior service and that I would need a whole oil pan. This was not the case, it did need a new plug, certainly not a $1300 drain plug. They wouldn't assist with any of it, they then decided to spam my email with promotions stating I bought the truck from them. Which I did not. I had brought a different truck from them that they quickly ran from when at 23,000 miles the front end let go and had to get towed to a dealer. More

No pressure and zero negotiating, perfect. I do not have the time or the patience to haggle or go back and forth. More stock than most locations as well. Salesperson was quick to answer questions and emails the time or the patience to haggle or go back and forth. More stock than most locations as well. Salesperson was quick to answer questions and emails. More