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463 Reviews of Portsmouth Chevrolet - Service Center
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June 07, 2024
Above average service experience. Professional, prompt, friendly and accommodating. All work was under warranty. Thank you! Professional, prompt, friendly and accommodating. All work was under warranty. Thank you! More
by Brittney Leal
Verified Customer
November 19, 2021
My review is on the service department:Ask for Alex My review is on the service department: Ask for Alex Mills she by far makes the Portsmouth Chevy experience awesome she cares is thoughtful and kin My review is on the service department: Ask for Alex Mills she by far makes the Portsmouth Chevy experience awesome she cares is thoughtful and kind! Service is usually for an issue and her voice and advice makes everything less stressful, thanks again! Your lucky to have her!! More
by Nboudreaumpd
Employees Worked With
Alex Mills
March 30, 2021
Dory in service department is awesome, great people person with a great personality , friendly and very helpful, I would give her seven stars if it were available ,E.M.Casey person with a great personality , friendly and very helpful, I would give her seven stars if it were available ,E.M.Casey More
by Kangi1322
Employees Worked With
Dory in service
October 01, 2020
We purchased our Chevy Silverado after leasing it for 3 years. The sales experience was great. Customer Service is another story. They refused to fix the front bumper onto which the paint is bubbling ev years. The sales experience was great. Customer Service is another story. They refused to fix the front bumper onto which the paint is bubbling even after their own body shop confirmed it was a manufacturing shortcoming. They came up with all kinds of excuses, road debris damage, out of warranty, not covered by Chevy/GM etc. etc. - Everyone can sell you a truck but customer loyalty is something you earn with the service after the sale. We are very disappointed in the lack of support. After years of driving a Chevy I would not recommend purchasing from this dealership. More
by spupino
Employees Worked With
Alyse Brower
July 28, 2020
Hi so if you're reading this please understand if you go Hi so if you're reading this please understand if you go to Portsmouth Chevrolet you're in for a terrible experience especially when it comes to ser Hi so if you're reading this please understand if you go to Portsmouth Chevrolet you're in for a terrible experience especially when it comes to servicing your vehicles. I have purchased 2 new vehicles from here and completely regret it. Everything to do with the service department is so off putting. The attitude you get from the service writers is beyond frustrating and completely unprofessional. Paying top dollar for a service just to find out the part you paid for was not even replaced is unacceptable. One mess up might be passable, but multiple times is complete disrespect. Paying for an extended warranty(through assurance)that does not repair or replace parts is completely useless,all the hidden fees like the turn in fee with a lease yup another 500 dollars a deductible with a warranty since when and what for if I didn't even get anything replaced or fixed because the extended warranty is xxxxxxxx. Waiting all day for your vehicle for just an oil change and then only to realize they never even changed the filter! Please, please do your research before coming here I'll never buy another vehicle from Portsmouth Chevy! More
by jakef
Employees Worked With
Entire service department
December 23, 2019
Alex in the service department is top notch. Moved here from Indiana with a lifted 2018 silverado. Hubler chevy ,Indiana, would not touch it. Thanks from Indiana with a lifted 2018 silverado. Hubler chevy ,Indiana, would not touch it. Thanks More
by otrodgirl1929
Employees Worked With
Alex
May 08, 2018
Disappointed in competence of service department We recently brought our Chevy Cruze in due to a check engine light. On the way there, the radio display went out, so we asked them to check that too. We recently brought our Chevy Cruze in due to a check engine light. On the way there, the radio display went out, so we asked them to check that too. The diagnosis for the CEL was a failing particulate sensor that would need replacement (~$450+) and the diagnosis for the display was a failed display that would need replacement (~$600+). We declined the repairs and went home, to decide what to do. While checking to see if we could at least get the fan to blow, we started looking at fuses and found a blown fuse for the display. Replaced fuse, display now works. So.....did they not even check the fuses???? Also, while searching about the particulate sensor I came across a policy memo that extends the warranty for the particulate sensor for 10 years/120K miles, so they should replace it for nothing. Do they not search for warranty info? I found it fairly quickly once I knew what was wrong. Next time I get a CEL, I will just get the code taken at Autozone and look up the code myself. I don't trust them anymore. More
by 724nunun
Employees Worked With
Scott
April 19, 2018
warranty useless They charge 2500.00 for their extended warranty to cover engine and transmission, guess what, I have to pay almost 2200.00 because they conveniently d They charge 2500.00 for their extended warranty to cover engine and transmission, guess what, I have to pay almost 2200.00 because they conveniently don't cover head gaskets in their vehicles because they know they are a problem, can you say "gotcha" DONT do business with these people. Never had this problem with Ford or Chrysler in the past, wont be going to any more chevy dealers. More
by exrugman
Employees Worked With
scott
