Portland Volvo Cars Service

Solid. I have a 2005 Volvo S60 and have been servicing my vehicle at Portland Volvo for the past year and a half. I find the service to be fine and solid. I I have a 2005 Volvo S60 and have been servicing my vehicle at Portland Volvo for the past year and a half. I find the service to be fine and solid. I also enjoy the convenience of the dealership. They offer shuttle rides or even a loaner car without hesitation. Whenever I bring my car in to have something looked at they diagnose and repair the same day without hesitation which I find to be very convenient. That being said, my thought is when going to a dealer and paying the premium labor $ per hour I would receive EXCEPTIONAL service, but I have noticed that they do what is asked and don't look go above and beyond. Dont' get me wrong when they do work on my vehicle it is done and fixed. But I was extremely disappointed when I went in to pick up my car the other day after a $650 repair and they explained my driver side window was off the track and they could turn off the switch for very little money or fix it, which would have cost nearly $700. I said just turn it off so I can't use the window anymore. I then asked the service clerk is this an inspectable item and he said yes when it is due for an inspection you will need it fixed. I guess he didn't take the time to look at my inspection sticker and notice that my inspection is due next month. I also was a little ticked off when my window washer fluid was low and they didn't fill it up. I guess the $650 I paid wasn't enough...I thought they had an investment in me being a young driver and a relatively new Volvo owner that they would want to try to delight me and provide exceptional service. That's not the case, since the cost is way too high here for the value I think I will explore other garages for my next service visit. I also have decided that I will NEVER buy another Volvo after the 4 or 5 $500 to $1500 repairs to keep this car going. It has been a headache and I would recommend to not buy a Volvo. More

The service center takes care of their customers! They mean what they say, and say what they mean. No waiting, prompt service, very friendly staff, and I love the free car wash coupon! mean what they say, and say what they mean. No waiting, prompt service, very friendly staff, and I love the free car wash coupon! More

Today we went to volvo to discuss our failed transmission. We were told that although volvo knew it was faulty they simply wished to put the problem behind them...behind them but not behind us. transmission. We were told that although volvo knew it was faulty they simply wished to put the problem behind them...behind them but not behind us. This was communicated to us by Matt the manager who could not be less caring or sincere. Details - 6 years ago we purchased a volvo for $42,000 and today after driving it for less than 90k miles we were offered $1,500 for a well maintained volvo SUV. They all agreed; manager, sales manager and Mr Davenport the sale associate that the transmission had a history of per-mature failure but they want to put the problem behind them, not behind us behind them. $42,000 - $1,500 = $40,500 divided by 6 years equals almost $7,000 a year for a used car with a giant "we don't care about you" on the way out. More

Exceptional Service Department!! Although I did not purchase my Saab at Portland Saab/Volvo, I sought them out when I was not getting satisfactory service from where I purchased my car. They went abov purchase my Saab at Portland Saab/Volvo, I sought them out when I was not getting satisfactory service from where I purchased my car. They went above and beyond assisting me through a major, very challenging warranty claim to successfully repair my car. Sales & Service are equally important and They have gained a new customer when time for my families future car purchases! Thanks All! D. Jackson More

My family and I recently moved to the area, I scheduled an appointment with the service department to replace a blown headlight for my S60. Thought I would kill some time and walk the lot. I had no intent an appointment with the service department to replace a blown headlight for my S60. Thought I would kill some time and walk the lot. I had no intention to buy, just checking the new models out for fun. For about a year or so my husband and I would casually look at vehicles that we would love to have ,never actually even stopping by car lots, just if we passed one or noticed it parked somewhere we would comment to each other. ......I had found the perfect vehicle, and at a great price! I walked back inside and asked the lovely receptionist if I could test drive it. She then introduced me to Joe Costa to further assist me. Joe was wonderful, answered all of my questions and showed me all the cool options and how to work them. He wasn't obnoxious about it or over selling the car, or using any Stupid sales techniques that we've all heard and feel pressure from. Such a genuine person and very comfortable to be around.. My husband was very impressed with how tentative he was with us and felt whatever our concerns, questions, or requests we had that joe would put our mind at ease, was honest and knowledgable and would go the extra mile to satisfy us!! Thank You Joe, it was a great, fun, and a seamless experience... Very, very Happy!! More

Our experience with this dealership has been all-round superb. Purchasing our Volvo was a pleasant and reasonable process; the service has literally saved our lives. My wife was waiting for a heart transp superb. Purchasing our Volvo was a pleasant and reasonable process; the service has literally saved our lives. My wife was waiting for a heart transplant, when we received "the call" from Mass General Hospital that a match had been found for her. That began my frantic weekly commute between Boston, where my wife transitioned from the hospital to an apartment behind the hospital, and our home in Maine, for the three months of her transplantation and adjustment. On my first commute back home to Maine to be sure everything was ok with our house, warning signals appeared uncharacteristically in our faithful Volvo. The service guys checked me in immediately and turned our car around so fast that no time was lost. They sent me on my way back to Boston saying, "We'll worry about your car, Jack. Now you go worry about your wife." My wife is thriving four years later, and we have continued to receive the same consistently intelligent, loving care from Scarborough Volvo. More

Ralph, I want to thank you for all your efforts in Ralph, I want to thank you for all your efforts in helping me with the arrival of my Toyota Supra from Arizona to Maine in May. You were instru Ralph, I want to thank you for all your efforts in helping me with the arrival of my Toyota Supra from Arizona to Maine in May. You were instrumental in the communication piece with the driver of the transport vehicle in getting it here, and you were at the dealership for it's arrival and assured me that if I couldn't be there, you would take care of the transaction for me and park the car safely. I appreciate your willingness to always accommodate, and in this situation, go above and beyond to help me with the arrival of a Toyota! You're always so pleasant and kind when I come to the dealership, whether it's to have my Volvo repaired, just looking around the parking lot at the new volvos, or with the recent Toyota transaction, and I sincerely want you to know that I appreciate you. Volvo is very fortunate to have you as part of their team. Thank you, Ralph. Sincerely, -Cindy Parran Brochu More

This dealership goes the extra mile for the customer. Best dealership I've ever had experience with. I traveled 250 for the deal they offered. Tried to get as good a deal locally but they wouldn't budge. Best dealership I've ever had experience with. I traveled 250 for the deal they offered. Tried to get as good a deal locally but they wouldn't budge. The deal included free tires through 60K. When I had the car serviced while in Florida I was told that I needed new tires. Therefore should have had to go to Maine to get them. Drove home to Vermont and called the dealer. The dealership was more than willing to work with me and arranged to have the new Michelins sent via a friend who was in the area. They COULD have insisted I bring the car in, but instead worked with me. I was also very pleased with the arrangements on the purchase, friendliness of everyone at the dealership, friendliness and courtesy on the phone, willingness to hear me out when I explained my situation.... everything they did supported the customer. More

A fantastic service experience from professionals who offer the greatest level of customer care in the auto industry. Attentive, and compassionate, and ensuring that what is done is done right, and for t offer the greatest level of customer care in the auto industry. Attentive, and compassionate, and ensuring that what is done is done right, and for the best of the customer. Thank you again. More