Portland Volvo Cars Service

My family and I recently moved to the area, I scheduled an appointment with the service department to replace a blown headlight for my S60. Thought I would kill some time and walk the lot. I had no intent an appointment with the service department to replace a blown headlight for my S60. Thought I would kill some time and walk the lot. I had no intention to buy, just checking the new models out for fun. For about a year or so my husband and I would casually look at vehicles that we would love to have ,never actually even stopping by car lots, just if we passed one or noticed it parked somewhere we would comment to each other. ......I had found the perfect vehicle, and at a great price! I walked back inside and asked the lovely receptionist if I could test drive it. She then introduced me to Joe Costa to further assist me. Joe was wonderful, answered all of my questions and showed me all the cool options and how to work them. He wasn't obnoxious about it or over selling the car, or using any Stupid sales techniques that we've all heard and feel pressure from. Such a genuine person and very comfortable to be around.. My husband was very impressed with how tentative he was with us and felt whatever our concerns, questions, or requests we had that joe would put our mind at ease, was honest and knowledgable and would go the extra mile to satisfy us!! Thank You Joe, it was a great, fun, and a seamless experience... Very, very Happy!! More

Our experience with this dealership has been all-round superb. Purchasing our Volvo was a pleasant and reasonable process; the service has literally saved our lives. My wife was waiting for a heart transp superb. Purchasing our Volvo was a pleasant and reasonable process; the service has literally saved our lives. My wife was waiting for a heart transplant, when we received "the call" from Mass General Hospital that a match had been found for her. That began my frantic weekly commute between Boston, where my wife transitioned from the hospital to an apartment behind the hospital, and our home in Maine, for the three months of her transplantation and adjustment. On my first commute back home to Maine to be sure everything was ok with our house, warning signals appeared uncharacteristically in our faithful Volvo. The service guys checked me in immediately and turned our car around so fast that no time was lost. They sent me on my way back to Boston saying, "We'll worry about your car, Jack. Now you go worry about your wife." My wife is thriving four years later, and we have continued to receive the same consistently intelligent, loving care from Scarborough Volvo. More

Ralph, I want to thank you for all your efforts in Ralph, I want to thank you for all your efforts in helping me with the arrival of my Toyota Supra from Arizona to Maine in May. You were instru Ralph, I want to thank you for all your efforts in helping me with the arrival of my Toyota Supra from Arizona to Maine in May. You were instrumental in the communication piece with the driver of the transport vehicle in getting it here, and you were at the dealership for it's arrival and assured me that if I couldn't be there, you would take care of the transaction for me and park the car safely. I appreciate your willingness to always accommodate, and in this situation, go above and beyond to help me with the arrival of a Toyota! You're always so pleasant and kind when I come to the dealership, whether it's to have my Volvo repaired, just looking around the parking lot at the new volvos, or with the recent Toyota transaction, and I sincerely want you to know that I appreciate you. Volvo is very fortunate to have you as part of their team. Thank you, Ralph. Sincerely, -Cindy Parran Brochu More

This dealership goes the extra mile for the customer. Best dealership I've ever had experience with. I traveled 250 for the deal they offered. Tried to get as good a deal locally but they wouldn't budge. Best dealership I've ever had experience with. I traveled 250 for the deal they offered. Tried to get as good a deal locally but they wouldn't budge. The deal included free tires through 60K. When I had the car serviced while in Florida I was told that I needed new tires. Therefore should have had to go to Maine to get them. Drove home to Vermont and called the dealer. The dealership was more than willing to work with me and arranged to have the new Michelins sent via a friend who was in the area. They COULD have insisted I bring the car in, but instead worked with me. I was also very pleased with the arrangements on the purchase, friendliness of everyone at the dealership, friendliness and courtesy on the phone, willingness to hear me out when I explained my situation.... everything they did supported the customer. More

A fantastic service experience from professionals who offer the greatest level of customer care in the auto industry. Attentive, and compassionate, and ensuring that what is done is done right, and for t offer the greatest level of customer care in the auto industry. Attentive, and compassionate, and ensuring that what is done is done right, and for the best of the customer. Thank you again. More

Any time I have gone to Portland Saab for service, they have been terrific. Jeff Harmon, the Service Advisor I usually deal with, is friendly, efficient, tells me the truth, and does what he can to provid have been terrific. Jeff Harmon, the Service Advisor I usually deal with, is friendly, efficient, tells me the truth, and does what he can to provide excellent customer service. I appreciate being a customer at Portland Saab. More

Everyone working at Portland Saab is friendly, attentive and knowlegeable, but the serivces I have gotten there are always much more expensive than it seems they should be. I always end up spending more th and knowlegeable, but the serivces I have gotten there are always much more expensive than it seems they should be. I always end up spending more than I would have thought possible. The people make me want to return, but the cost makes it necessary for me to go elsewhere for services. More

The professionalism of the Portland Saab service department will keep me in their cars for my lifetime.The guys there, Matt and Jeff, are just awesome. They are personable,very knowledgeable and jus department will keep me in their cars for my lifetime.The guys there, Matt and Jeff, are just awesome. They are personable,very knowledgeable and just simply honest with you.My car was bought out of state but they treat it like it was bought there. They know about me and my family and always ask how we are doing. I would recommend this dealership to anyone looking to buy a new or used car. They are a real treat to work with. More

A car purchase to me was going to be as much about the buying experience, as the product. From the moment I walked into Portland Volvo, the red carpet was rolled out. Heath Lovely was top notch and I wo buying experience, as the product. From the moment I walked into Portland Volvo, the red carpet was rolled out. Heath Lovely was top notch and I would recommend him to any single independent woman looking for a first class buying experience. Everyone at the dealership, even other sales people walking by were all genuinely friendly. The atmostphere was welcoming, not stuffy, and pretentious. Heath made the process quick, efficient and stress free. I drove off the lot feeling excited about my purchase and after owning my car for just a week, it's easy for me to say, Portland Volvo has made a lifelong customer. I can't imagine any other dealership matching the experience I had there, not to mention my Volvo is amazing!!!! Thanks Heath, I will send others your way. Ginger Frank - Scarborough Maine More

Always evaluate the entire vehicle to make sure it is safe to leave the shop.Repairs done correct the first time. Even though we bought this used 9.3 from a private party and this is our first SAAB and f safe to leave the shop.Repairs done correct the first time. Even though we bought this used 9.3 from a private party and this is our first SAAB and first dealing with Portland Saab they treat us like we just bought 10 new cars from them at once. Thanks again, Paul & Rhonda More