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Portland Volvo Cars Service

Scarborough, ME

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53 Reviews

53 Reviews of Portland Volvo Cars Service

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June 19, 2012

I will never use this Dealership again Owner/Manager Blames Customer and Not his own staff. Way to go Mr Dietz. Very Professional!!!! 3 Months ago told Service to go through My mothers 97 Volvo with a More

by Carlterweele
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Deitz
Jul 10, 2012 -

Portland Volvo Cars responded

First, we have had a very good customer relationship with the Ter Weele family for the last 16 years. In April, Mr. Ter Weele brought his mother’s car into the dealership for service. We were asked to diagnose a check engine light and non-functional air conditioning. The check engine light was cleared at no charge to the customer and the air conditioning was repaired for $157. Additionally, Mr. Ter Weele requested that we replace 4 tires ($639), sublet to a body shop to have the two right doors repaired ($1,467), and appearance recondition the vehicle ($195). There was no line on the repair order, nor any charge for checking the vehicle with a “fine tooth comb”. Two months later Mr. Ter Welle took his mother’s car to a different repair facility for a Maine State Inspection. We don’t know who, where or what the reputation is of the non-Volvo repair facility he brought this car to for an inspection nor did we have the opportunity to verify these claims. Mr. Ter Weele claims they diagnosed $1,900 of exhaust work was needed to pass state inspection. Mr. Ter Weele called Mr. Dietz when Mr. Dietz was out of town. Mr. Dietz called Mr. Ter Weele back upon his return to the office. Mr. Ter Weele informed Mr. Dietz that his mother’s car needed exhaust work, and stated that because Mr. Dietz hadn’t returned his call immediately, he chose to purchase a vehicle from another source rather than do the repairs. Mr. Dietz apologized that he hadn’t been there to help, particularly given the long term positive relationship that they had with the dealership. The conversation was very amicable. Approximately 2 weeks later Mr. Ter Weele called Mr. Dietz back. He opened the conversation with threats, and after repeated threats, Mr. Dietz did raise his voice. When Mr. Ter Weele started using profanities, Mr. Dietz hung up. We are well known in the community for providing great service at competitive pricing. Our staff is highly trained and very courteous. We treat everyone as a family member and not a customer. If we make a mistake, we correct it in a professional, timely manner. We go above and beyond to make the situation right.

Jul 10, 2012 -

Carlterweele responded

This is exactly how I thought this dealership would respond. Mr Dietz needs to retire he is obviously having some timeline issues and memory issues and pehaps hearing problems. As I know he would never lie after all he treats all customers like family.

April 22, 2012

Exceptional Service Department!! Although I did not purchase my Saab at Portland Saab/Volvo, I sought them out when I was not getting satisfactory service from where I purchased my car. They went abov More

by Britnide
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt DiBiase, Dave Cleveland
April 03, 2012

My family and I recently moved to the area, I scheduled an appointment with the service department to replace a blown headlight for my S60. Thought I would kill some time and walk the lot. I had no intent More

by Rhclement
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
January 31, 2011

Our experience with this dealership has been all-round superb. Purchasing our Volvo was a pleasant and reasonable process; the service has literally saved our lives. My wife was waiting for a heart transp More

by djheffernan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dave Ave, most recently, but absolutely everyone
July 15, 2010

Ralph, I want to thank you for all your efforts in Ralph, I want to thank you for all your efforts in helping me with the arrival of my Toyota Supra from Arizona to Maine in May. You were instru More

by cynthiamae
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ralph D'Angelo, Ralph D'Angelo
April 07, 2010

This dealership goes the extra mile for the customer. Best dealership I've ever had experience with. I traveled 250 for the deal they offered. Tried to get as good a deal locally but they wouldn't budge. More

by bromond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Arsenault (Service), Ralph D'Angelo (Sales), Ralph D'Angelo
April 01, 2010

A fantastic service experience from professionals who offer the greatest level of customer care in the auto industry. Attentive, and compassionate, and ensuring that what is done is done right, and for t More

by dagnalt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Dibiase
February 14, 2010

Any time I have gone to Portland Saab for service, they have been terrific. Jeff Harmon, the Service Advisor I usually deal with, is friendly, efficient, tells me the truth, and does what he can to provid More

by Carladmarcus
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Harmon
February 14, 2010

Everyone working at Portland Saab is friendly, attentive and knowlegeable, but the serivces I have gotten there are always much more expensive than it seems they should be. I always end up spending more th More

by meredithsphunky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt, Jeff
February 10, 2010

The professionalism of the Portland Saab service department will keep me in their cars for my lifetime.The guys there, Matt and Jeff, are just awesome. They are personable,very knowledgeable and jus More

by tshotzberger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff and Matt
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