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Portland Volvo Cars

Scarborough, ME

4.8
531 Reviews
For over 40 years, our family-owned dealership in Scarborough, Maine has been proud to serve drivers throughout the region with a commitment to integrity, transparency, and exceptional customer care. Widely recognized as Maine’s premier Volvo destination, we offer one of the largest selections of new and pre-owned Volvo vehicles in Northern New England—typically featuring more than 150 vehicles in stock to ensure you have the options you deserve. What truly sets us apart is our passion for delivering an outstanding experience at every step. Whether you prefer to shop in person or online, we make it easy with tools like our Express Purchase platform, convenient online service scheduling, vehicle pickup and delivery options, and seamless parts ordering. Every interaction is designed to save you time while exceeding your expectations. Conveniently located just minutes from Portland on the Scarborough–South Portland town line, Portland Volvo Cars is dedicated to making your automotive experience simple, efficient, and genuinely enjoyable—from your first visit to every mile ahead.
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9 U.S. Route 1

Scarborough, ME

04074

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Showing 531 reviews

July 24, 2012

Portland Volvo was a great dealership to work with. I recommend it for anyone looking for used, good quality and conditioned car! Ralph was extremely helpful and answered all my questions. Ralph and Jaso More

by cnp0131
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph D'Angelo
July 19, 2012

Best Dealership I know...Ralph is a super Salesman and Person. Honest, no Dealership BS and knows and believes in his product. We keep coming back and it's because of him. BIG WHOOP RALPH! We love you. More

by Janice & Glenn Hutchinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph D'Angelo
June 19, 2012

I will never use this Dealership again Owner/Manager Blames Customer and Not his own staff. Way to go Mr Dietz. Very Professional!!!! 3 Months ago told Service to go through My mothers 97 Volvo with a More

by Carlterweele
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
John Deitz
Jun 20, 2012 -

Portland Volvo Cars responded

Mr. Ter Weele, My name is Tom Niejadlik. I'm a Sales Manager here at Portland Volvo. I also help out with dealership issues and try to maintain customer satisfaction. We are a DealerRater Certified Dealer and we take this very seriously. I'm sorry you feel you have not had the best customer service. Is this something you are willing to discuss with me? You have the opportunity to update your review at any time and my hopes are we can come to a agreeable solution for all parties. Please let me know your thoughts. Hope to hear back from you. Thomas Niejadlik Sales Manager Portland Volvo

Jun 21, 2012 -

Carlterweele responded

Tom Please call me @3327196 after 11am Carl

Jul 10, 2012 -

Portland Volvo Cars responded

First, we have had a very good customer relationship with the Ter Weele family for the last 16 years. In April, Mr. Ter Weele brought his mother’s car into the dealership for service. We were asked to diagnose a check engine light and non-functional air conditioning. The check engine light was cleared at no charge to the customer and the air conditioning was repaired for $157. Additionally, Mr. Ter Weele requested that we replace 4 tires ($639), sublet to a body shop to have the two right doors repaired ($1,467), and appearance recondition the vehicle ($195). There was no line on the repair order, nor any charge for checking the vehicle with a “fine tooth comb”. Two months later Mr. Ter Welle took his mother’s car to a different repair facility for a Maine State Inspection. We don’t know who, where or what the reputation is of the non-Volvo repair facility he brought this car to for an inspection nor did we have the opportunity to verify these claims. Mr. Ter Weele claims they diagnosed $1,900 of exhaust work was needed to pass state inspection. Mr. Ter Weele called Mr. Dietz when Mr. Dietz was out of town. Mr. Dietz called Mr. Ter Weele back upon his return to the office. Mr. Ter Weele informed Mr. Dietz that his mother’s car needed exhaust work, and stated that because Mr. Dietz hadn’t returned his call immediately, he chose to purchase a vehicle from another source rather than do the repairs. Mr. Dietz apologized that he hadn’t been there to help, particularly given the long term positive relationship that they had with the dealership. The conversation was very amicable. Approximately 2 weeks later Mr. Ter Weele called Mr. Dietz back. He opened the conversation with threats, and after repeated threats, Mr. Dietz did raise his voice. When Mr. Ter Weele started using profanities, Mr. Dietz hung up. We are well known in the community for providing great service at competitive pricing. Our staff is highly trained and very courteous. We treat everyone as a family member and not a customer. If we make a mistake, we correct it in a professional, timely manner. We go above and beyond to make the situation right.

Jul 10, 2012 -

Carlterweele responded

This is exactly how I thought this dealership would respond. Mr Dietz needs to retire he is obviously having some timeline issues and memory issues and pehaps hearing problems. As I know he would never lie after all he treats all customers like family.

June 15, 2012

I purchased a used Volvo "on-line" for the first time and initially Cary and then Jason held my hand through the entire process. Plus then stuck with me even after the purchase was made to de More

by joneser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Shaw
June 14, 2012

Right from the start Ralph was a pleasure to work with. When we arrived for our appointment, he had the two cars we were interested in ready to go for a test drive and off we went. It took me a while to c More

by lposson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph D'Angelo
June 08, 2012

It was coming to a point where my husband and I were considering a new vehicle. We were both totally dreading to meet with the stereotypical persona of a sales person. We visited one dealership and had More

by BetsyMR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
June 01, 2012

I called the dealership passing through on my way home to Boston. There was a used car I was interested in test driving. When I called to make sure the car was still in stock, Halie was great and told me s More

by bosfob
Customer Service
Friendliness
Recommend Dealer
Yes
April 22, 2012

Exceptional Service Department!! Although I did not purchase my Saab at Portland Saab/Volvo, I sought them out when I was not getting satisfactory service from where I purchased my car. They went abov More

by Britnide
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt DiBiase, Dave Cleveland
April 04, 2012

My family and I recently moved to the area, I scheduled an appointment with the service department to replace a blown headlight for my S60. Thought I would kill some time and walk the lot. I had no intent More

by Rhclement
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
October 14, 2011

Ralph was great to work with! I immediately felt at ease, never pressured or pushed into a decision. He gave me the information I needed regarding the cars on the lot that I was interested in and then More

by md04103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph D'Angelo, Ralph D'Angelo
Oct 15, 2011 -

Portland Volvo Cars responded

Mia - You were a pleasure to deal with. Enjoy that S60 and don't hesitate to contact me with any questions. Thanks again, Ralph.

Oct 15, 2011 -

Portland Volvo Cars responded

Mia - You were a pleasure to deal with. Enjoy that S60 and don't hesitate to contact me with any questions. Thanks again, Ralph.

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