Porterville Ford
Porterville, CA
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I communicated via text with Kenny the salesman. He was very professional and followed up with my inquiries re: the purchase. I had personal circumstances that delayed my contacts, but he was very p He was very professional and followed up with my inquiries re: the purchase. I had personal circumstances that delayed my contacts, but he was very patient. At the sale closing all the staff was very helpful and were able to answer all my questions re: the purchase. I highly recommend the dealership! I'm very satisfied with my purchase and the service provided. More
I bought my car and two hours later got the check engine light on. It’s been about a week and still haven’t gotten my car back from being “fixed” light on. It’s been about a week and still haven’t gotten my car back from being “fixed” More
Ivan has had my car for 5 days. It’s an oil change and diagnostic test done. As of day 3, no oil change done and no explanation for why the engine light is on. Why not call and comm It’s an oil change and diagnostic test done. As of day 3, no oil change done and no explanation for why the engine light is on. Why not call and communicate with the customer either the inability to find something wrong, do what you can do like change the oil, and suggest the customer take it to someone who can service it? No communication for 5 days. I have to call. If busy, why not tell the customer to bring in on a specific date for service? Why not call the customer and say we can’t determine what’s going on and don’t want to hold onto your car longer than necessary? Why not communicate something? How is this place so busy that they can’t communicate with their customers but they have to be closed on the weekends because business is so slow? I can’t tell what’s real and what’s xxxxxxxx. What is real, is that you will be without your car for a really long time over an oil change and diagnostic test and no one will call you to tell you what’s going on. Which is xxxxxxxx. I know other dealerships are busy right now but at least they have staff who communicate with the clients. More
We delt with Kenny Bohman and Selena Perez. Both were terrific people to work with, very knowledgeable, patient and made sure we understood the contract and the features on the new truck. Thi Both were terrific people to work with, very knowledgeable, patient and made sure we understood the contract and the features on the new truck. This is our second truck we have purchased from the Ford dealership. We won't go anywhere else. More
Everyone at the dealership were so nice and helpful they answered every question I had and really went the extra mile to get me a great deal. I couldn’t be happier with my new car was a great experience and answered every question I had and really went the extra mile to get me a great deal. I couldn’t be happier with my new car was a great experience and I would recommend Porterville Ford to all my friends and family. More
Great dealership! !! Helpful and informative, Joel cruz was an outstanding sales man I have purchased every car I currently own from him and he always gets me the best !! Helpful and informative, Joel cruz was an outstanding sales man I have purchased every car I currently own from him and he always gets me the best deals and even an expert on electric vehicles 100% recommend him when your looking for your next ride! More
Selena Perez was terrific. She patiently answered all my questions, showed me several vehicles, and made the process of ordering a new Ranger quick and simple. She patiently answered all my questions, showed me several vehicles, and made the process of ordering a new Ranger quick and simple. More