Portage Chrysler Dodge Jeep Ram - Service Center

Excellent Service and Follow Up I strongly recommend Portage Ford CDJR. The service is second to none. The staff kept me informed throughout the process of working on two recalls. I strongly recommend Portage Ford CDJR. The service is second to none. The staff kept me informed throughout the process of working on two recalls. They were excellent by calling me before my appointment and afterwards to make sure that I was satisfied. The work was done promptly. The whole process exceeded my expectations. More

Not impressed My visit started with the person questioning whether I had an appointment. I had previously had a tire repaired here, but on my next two oil changes t My visit started with the person questioning whether I had an appointment. I had previously had a tire repaired here, but on my next two oil changes the lug socket could not be found. Before my third visit it was discovered that the tech had previously put it by the jack. On this trip it was suggested that a software update would fix a warning that was supposed to have been fixed on my previous visit, however I was surprised to find out there is a charge for this. In the last 5 years I have never been charged for a software update from any company. Finally, for some reason my wife gets calls about my vehicle and I get calls about her vehicle despite trying to get this information changed each time. More

Awesome experience!! Everyone was awesome & very friendly, especially my sales person krisha. Service got me in & out everything went very smooth. Jay in detailing does a Everyone was awesome & very friendly, especially my sales person krisha. Service got me in & out everything went very smooth. Jay in detailing does a great job More

doing extra I went in for a oil change. I had 2 tires that were going low and asked to have them checked. Both tires had a screw imbedded and the dealership fix I went in for a oil change. I had 2 tires that were going low and asked to have them checked. Both tires had a screw imbedded and the dealership fixed both tires for me. While bringing my Jeep back around when complete, the check engine light came on. The took and hooked my Jeep up and found out that a sensor switch had come loose. They fixed the issue and then had to redownload all of the electronics. This was all done free of charge. Since the sensor that they fixed was not anywhere near the area they were working in it was by chance it went out at that time. They could have charged me for the additional work, but did not as they were concerned I would not return. By doing this they now have my business for as long as they are in business. More

Good service, decent price I had my coolant tank replaced due to a leak. Their service was very friendly, their time for scheduling and service was decent, and the repair was at I had my coolant tank replaced due to a leak. Their service was very friendly, their time for scheduling and service was decent, and the repair was at a reasonable cost. More

Ford Focus Fast, friendly and efficient! Easy to schedule an appointment. Will return here for next service appointment. So far this dealer has met all my exp Fast, friendly and efficient! Easy to schedule an appointment. Will return here for next service appointment. So far this dealer has met all my expectations. More

First Class Serviice From the time I came in the door the service was fast, informative and professional. Waiting area was comfortable and clean, even had a TV. Was inform From the time I came in the door the service was fast, informative and professional. Waiting area was comfortable and clean, even had a TV. Was informed when things were found and needed attention. Ease of scheduling another appointment . Best experience I have ever had at a Ford dealership and I have bought and operated at least 8-10 Ford Trucks and Vans in the eastern part of the country prior to our move to Wisconsin. I consider myself lucky to have located in this area where my wife and I can get such great service. Thanks and keep up the good work. Ted Godfrey More

quality service center service is great, friendly staff. Only negative, while they are great, they could use a bit of speed. However, I do trust that what they do is done c service is great, friendly staff. Only negative, while they are great, they could use a bit of speed. However, I do trust that what they do is done correctly. More

Outstanding unscheduled service My wife and I were driving from Joliet, IL to Waupaca when we experienced a flat tire on our Ford Fusion about a half mile south of the I-90/94 and I- My wife and I were driving from Joliet, IL to Waupaca when we experienced a flat tire on our Ford Fusion about a half mile south of the I-90/94 and I-39 split. After having the flat changed by emergency road side assistance and based on their recommendation, we drove to Portage to try and purchase a new tire as we were driving on a doughnut and couldn't possibly go all the way to Waupaca safely on it. After being told by two other businesses that they didn't have our tire size in stock, we pulled into Portage Ford CDJR's service center around 3:00 p.m. They had one tire our size left in stock and it was reserved for a commercial vehicle the next day. However the manager said that they could order another one for next day delivery and we could have the tire that was reserved for the other customer. So they pulled us in, balanced and mounted the new tire, and we were on our way by about 3:40. Words cannot express how grateful we were for this outstanding customer service as our only other option would have been to stay overnight in Portage and get a new tire the next day. Hats off to Dave and his wonderful service staff. More