Portage Chrysler Dodge Jeep Ram - Service Center

Worst auto experience of my life. Bought my Renegade there. Was involved in a front end collision. Going on 4 months a simple wiring harness is on back order....no turn signal or fog l Bought my Renegade there. Was involved in a front end collision. Going on 4 months a simple wiring harness is on back order....no turn signal or fog lamp. Screen for back up camera went out as well. Unable to control heat, radio, etc. Brought it in to service here. First time they forgot to have a loaner car for me. Had to go home and reschedule. I live 30 minutes away. Total waste of my time. Not even a sorry. NO CUSTOMER SERVICE at all. I reachedule for the repairs as well as undercoating which hasn't been done yet. They tell me 2 days for repairs. They give me a loaner car with COURTESY OF PORTAGE FORD plastered all over it...really? Felt like I was driving a clown car. I wait on the 2nd day for a phone call. No phone call.....I call them at 4 o'clock and they tell me they are going to need another day...to CALL CORPORATE ABOUT THE RADIO" What? I just want me vehicle back and shouldn't have to wait 3 days for undercoating and a replacement screen. On the 3rd day, I still didn't get a call. I had to call them again only to be told that I can come pick it up, its done. I went and picked it up. I was told that the wiring harness is on back order and that I should just wait for it. The screen was fixed and suv was undercoated. I drive into the parking lot and put it into reverse and no back up camera. I drive back in and they kinda shrug their shoulders and say they'll have to synch the radio. I questioned why someone hadn't checked the work after doing it to make sure it worked. I got shrugged shoulders and staring at their computer screens. 40 minutes later. I drove out. I did explain to them that this was ridiculas. I got pretty much no reaction. No appologies....no nothing. On the way home I realize they have not reconnected the satelite radio. I will never buy a jeep again. I will never use Portage Ford again. I will tell anyone that will listen not to use Portage Ford. It wasnt just the obvious shoddy service work. It was the total lack of customer service there. More

Amazing Customer Service I was very pleased with the efficiency and professionalism with how they dealt with my car. I would recommend them to anyone for great customer servic I was very pleased with the efficiency and professionalism with how they dealt with my car. I would recommend them to anyone for great customer service in a timley manner. More

Good Job DUE TO GOOD WORK IN SERVIVE DEPARTMENT EVERYTHINGF WENT GREAT -gOT FOUR NEW TIRES & HOPE TO GET $130 REBATE!! gREAT IMPROVEMENT SINCE FIRST TOOKOVER F DUE TO GOOD WORK IN SERVIVE DEPARTMENT EVERYTHINGF WENT GREAT -gOT FOUR NEW TIRES & HOPE TO GET $130 REBATE!! gREAT IMPROVEMENT SINCE FIRST TOOKOVER FROM HILL More

Excellent customer service Customer service was excellent. Great at fixing a billing issue right away and did what I asked in relation to services rendered. Would recommend this Customer service was excellent. Great at fixing a billing issue right away and did what I asked in relation to services rendered. Would recommend this dealership for future servicing. More

Got done quick and no problems with repair They got done with my tailgate before I could finish my coffee. So far we’ve had no problems with the tailgate. We’re happy with the work done and the They got done with my tailgate before I could finish my coffee. So far we’ve had no problems with the tailgate. We’re happy with the work done and the staff did a good job More

Happy Customer I have been extremely happy with the service I receive each time I've have taken my vehicle in for service. I would recommend them!!! I have been extremely happy with the service I receive each time I've have taken my vehicle in for service. I would recommend them!!! More

Great improvement in your service center Did good work like it used to be with Hill-Keep it up! Mark & Dennis are great people and helped me get the job done! Did good work like it used to be with Hill-Keep it up! Mark & Dennis are great people and helped me get the job done! More

Short notice tire repair. I was given great service as I needed a tire repair and was given a same-day appointment. Service was done at the scheduled time for the appointment I was given great service as I needed a tire repair and was given a same-day appointment. Service was done at the scheduled time for the appointment and I was in and out very quickly. I appreciated not having to sit and wait for very long. All service personnel were friendly and helpful. More

Great service They are on top of everything.if you a question they great lengths to your answer to your questions.very friends servers and they get know you on pers They are on top of everything.if you a question they great lengths to your answer to your questions.very friends servers and they get know you on personally More

I came in for an oil change and tire rotation Everything went well, I was really pleased with the service and the have a great staff and friendly worker's everything was perfect. Thank you. Everything went well, I was really pleased with the service and the have a great staff and friendly worker's everything was perfect. Thank you. More