Back

Portage Chrysler Dodge Jeep Ram - Service Center

Portage, WI

4.7
1,003 Reviews

1,003 Reviews of Portage Chrysler Dodge Jeep Ram - Service Center

Sort by
March 14, 2024

Was able to schedule service quickly. Melissa was very attentive and informative. Provided details I hadn't gotten from original dealer staff. More

by crbuhr
Recommend Dealer
Yes
Employees Worked With
Melissa Czarnecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Czarnecki
Mar 14, 2024 -

crbuhr responded

Thanks Melissa! 😊

March 13, 2024

Solved the problem with my tire and had me back on the road in under an hour. More

by TAMMYEMT2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hornung
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 12, 2024

Never have any problems with this dealership. Always nice and willing to help if you have any questions. More

by wibasketballgirl
Recommend Dealer
Yes
Employees Worked With
Mark Pietrzak
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 12, 2024

They corrected a mistake that was made on a recall part that was installed by accident. They corrected it immediately with great apology. More

by behling3128
Recommend Dealer
Yes
Employees Worked With
David Hornung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Hornung
March 10, 2024

Nice to get in quickly. Remodel looks nice. Things went smoothly. Questionnaire is worst part of process. More

by psmcd2
Recommend Dealer
Yes
Employees Worked With
Melissa Czarnecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Czarnecki
March 09, 2024

My husband and I bought a 2013 Ford f150 from portage ford back in Nov 2023. The night we got it home the check engine light came on. Long story short, it was in the shop 4 times in the first three month More

by flyingsparrow21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Stanford
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Hornung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debra Moore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Czarnecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOHN BULGRIN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Portage Chrysler Dodge Jeep Ram responded

It always amazes me what justifies a bad review. In this particular case, we sold a vehicle that ended up having a significant problem. From time to time, things happen and unfortunately vehicles break. We did everything in our power to put our best foot forward. As the customer states in their review, we gave them a FREE loaner vehicle to drive for months while we tried to figure out this complex problem. We also did $9,000 worth of repair work to the vehicle at ZERO cost to them. In the end they got their truck back fixed and it's still deserving of a bad review. Some customers simply can't be pleased no matter what you do for them. As you can see by the hundreds of positive reviews online, their experience is far from the norm. We will learn from this and move forward.

March 08, 2024

Melissa is excellent. ...she goes above and beyond in creating a welome to the service center...and oncethere she provides outstanding communication on evrry step...She is More

by Badgers4u2
Recommend Dealer
Yes
Employees Worked With
Melissa Czarnecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Czarnecki
March 07, 2024

Melissa was GREAT to work with! Always keeping me in the loop. (She deserves a raise!) Friendly staff and fast at work. More

by SAMANTHA.KOWALD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa Czarnecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Czarnecki
February 27, 2024

Nice , clean, friendly service and fair prices Nice to offer water or coffee with enough inventory to walk around to check out More

by Rblockland
Recommend Dealer
Yes
Employees Worked With
Adam Malo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Malo
February 25, 2024

Good communication, Melissa was great to work with and did everything she could to fix my truck and worked with the warranty company perfectly More

by kevin_0426
Recommend Dealer
Yes
Employees Worked With
Melissa Czarnecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Czarnecki