Portage Chrysler Dodge Jeep Ram

First time customer Appointment was easy to make. Location of the dealership was convenient. I had recall work done at no cost. Service manager was helpful and very polit Appointment was easy to make. Location of the dealership was convenient. I had recall work done at no cost. Service manager was helpful and very polite. Service was completed when promised. Overall a good experience. More

Radiator fan and camera Both the fan and camera were not working. Replaced both and changed the oil. Both are working good and the car is back to normal. Another quality job. Both the fan and camera were not working. Replaced both and changed the oil. Both are working good and the car is back to normal. Another quality job. More

Very Accomadating This dealer service department has given me the best possible experience. One not realized often. Always accommodating, pleasant and knowledgeable. This dealer service department has given me the best possible experience. One not realized often. Always accommodating, pleasant and knowledgeable. Will continue to use them as my go to dealer. . More

Worst auto experience of my life. Bought my Renegade there. Was involved in a front end collision. Going on 4 months a simple wiring harness is on back order....no turn signal or fog l Bought my Renegade there. Was involved in a front end collision. Going on 4 months a simple wiring harness is on back order....no turn signal or fog lamp. Screen for back up camera went out as well. Unable to control heat, radio, etc. Brought it in to service here. First time they forgot to have a loaner car for me. Had to go home and reschedule. I live 30 minutes away. Total waste of my time. Not even a sorry. NO CUSTOMER SERVICE at all. I reachedule for the repairs as well as undercoating which hasn't been done yet. They tell me 2 days for repairs. They give me a loaner car with COURTESY OF PORTAGE FORD plastered all over it...really? Felt like I was driving a clown car. I wait on the 2nd day for a phone call. No phone call.....I call them at 4 o'clock and they tell me they are going to need another day...to CALL CORPORATE ABOUT THE RADIO" What? I just want me vehicle back and shouldn't have to wait 3 days for undercoating and a replacement screen. On the 3rd day, I still didn't get a call. I had to call them again only to be told that I can come pick it up, its done. I went and picked it up. I was told that the wiring harness is on back order and that I should just wait for it. The screen was fixed and suv was undercoated. I drive into the parking lot and put it into reverse and no back up camera. I drive back in and they kinda shrug their shoulders and say they'll have to synch the radio. I questioned why someone hadn't checked the work after doing it to make sure it worked. I got shrugged shoulders and staring at their computer screens. 40 minutes later. I drove out. I did explain to them that this was ridiculas. I got pretty much no reaction. No appologies....no nothing. On the way home I realize they have not reconnected the satelite radio. I will never buy a jeep again. I will never use Portage Ford again. I will tell anyone that will listen not to use Portage Ford. It wasnt just the obvious shoddy service work. It was the total lack of customer service there. More

Amazing Customer Service I was very pleased with the efficiency and professionalism with how they dealt with my car. I would recommend them to anyone for great customer servic I was very pleased with the efficiency and professionalism with how they dealt with my car. I would recommend them to anyone for great customer service in a timley manner. More

Not doing the work in shop My ford start does not work and no one can help us give me a Bunch of xxxxxxxx of why I don’t work I had this type of remote start on my Toyota worked My ford start does not work and no one can help us give me a Bunch of xxxxxxxx of why I don’t work I had this type of remote start on my Toyota worked every time Ford needs to train these people a lot better More

Helpful employees, couteous, willing to please. They helped me find exactly the car I was looking for promptly. They listened to my needs and met them and were willing to accommodate me even with a They helped me find exactly the car I was looking for promptly. They listened to my needs and met them and were willing to accommodate me even with a vehicle to handle my insurance claim. Friendly and courteous. More

Good Job DUE TO GOOD WORK IN SERVIVE DEPARTMENT EVERYTHINGF WENT GREAT -gOT FOUR NEW TIRES & HOPE TO GET $130 REBATE!! gREAT IMPROVEMENT SINCE FIRST TOOKOVER F DUE TO GOOD WORK IN SERVIVE DEPARTMENT EVERYTHINGF WENT GREAT -gOT FOUR NEW TIRES & HOPE TO GET $130 REBATE!! gREAT IMPROVEMENT SINCE FIRST TOOKOVER FROM HILL More

Excellent customer service Customer service was excellent. Great at fixing a billing issue right away and did what I asked in relation to services rendered. Would recommend this Customer service was excellent. Great at fixing a billing issue right away and did what I asked in relation to services rendered. Would recommend this dealership for future servicing. More

Got done quick and no problems with repair They got done with my tailgate before I could finish my coffee. So far we’ve had no problems with the tailgate. We’re happy with the work done and the They got done with my tailgate before I could finish my coffee. So far we’ve had no problems with the tailgate. We’re happy with the work done and the staff did a good job More