Portage Chrysler Dodge Jeep Ram

Underwhelming customer service experience The cashier is great and very customer service oriented. The rest of the experience is frustrating. Took nearly 3 hours for an oil change and tire rot The cashier is great and very customer service oriented. The rest of the experience is frustrating. Took nearly 3 hours for an oil change and tire rotation. Paperwork wasn't ready at pickup, then it was a hassle to correct the coupon sent by the dealership so the bill was $40 more than it should have been. Then steering wheel was dirty when i got in. More

Overall experience was very good. The only complaint is that the car was only supposed to be there for 2 1/2 hours or possibly 3 1/2 hours. 8 hours later I called to see what was going The only complaint is that the car was only supposed to be there for 2 1/2 hours or possibly 3 1/2 hours. 8 hours later I called to see what was going on with my car and they told me then, that they were waiting for bolts and they wouldn’t be there until the next morning. This upset me do to I had plans for my car the next day and had to make other arrangements for my transportation. I should have been called! More

Salesman was awesome! Brandon was my salesman. He was awesome! He is a very caring person who wants to make you happy and treats you with respect. He has excellent custo Brandon was my salesman. He was awesome! He is a very caring person who wants to make you happy and treats you with respect. He has excellent customer service skills and is very personable. Make sure you see Brandon when you go to Portage Ford! More

Purchasing a used vehicle I have to say the two most important things to me that made me make my final decision to purchase a used vehicle was #1 their no pressure salesmanship I have to say the two most important things to me that made me make my final decision to purchase a used vehicle was #1 their no pressure salesmanship and #2 the ability to test drive the vehicle to my trusted mechanic. I would not hesitate to purchase a vehicle there again. As a matter of fact this will be the first place I will check when I want another vehicle. More

Recall Service Got the service done hours before scheduled. Dropped truck off the night before for two recall notices. Truck was done before my appt was even schedul Got the service done hours before scheduled. Dropped truck off the night before for two recall notices. Truck was done before my appt was even scheduled. Thank you. More

Poor communication Kept my vehicle all week, didnt look until day 3, and wasn't scheduled Friday had I not complained. I had to call for updates each day. Kept my vehicle all week, didnt look until day 3, and wasn't scheduled Friday had I not complained. I had to call for updates each day. More

Friendly and professional Dale helped me find the truck that I wanted at a reasonable price. He stayed in contact with me while the truck was being transferred to portage and w Dale helped me find the truck that I wanted at a reasonable price. He stayed in contact with me while the truck was being transferred to portage and while the bedliner and running boards were being installed. Everything was on time and EXACTLY what he said it would be More

Excellent Service, As Always Routine maintenance: oil/filter. Scheduled maintenances: Rotate tires, Check, flush, refill automatic transmission. All were performed in a timely man Routine maintenance: oil/filter. Scheduled maintenances: Rotate tires, Check, flush, refill automatic transmission. All were performed in a timely manner. Lug nuts (all), were found to be expanded and unserviceable. Phone call by Brian notified me and I authorized replacement. Work and charges for service were excellent/reasonable. I recommend Portage CDJR to anyone seeking quality service, whether a local resident or traveler. More

Better than expected! Took care of my questions and needs professionally. As requested, they were able to get me out of the dealership by three as was needed. Took care of my questions and needs professionally. As requested, they were able to get me out of the dealership by three as was needed. More

Pleasant, salesman Dale Meyer, was outstanding. Overall great experience, friendly staff. Salesman Dale Meyer was very patient with us, explained everything, scale of 1-10, was a 10. Would recommend Overall great experience, friendly staff. Salesman Dale Meyer was very patient with us, explained everything, scale of 1-10, was a 10. Would recommend to family, friends and colleagues. More