Portage Chrysler Dodge Jeep Ram

Had scheduled an oil change and tire rotation 1 week in advance. Dropped off night before because appointment was scheduled for 8AM. Received several emails and texts as reminders. Went to pick up at n advance. Dropped off night before because appointment was scheduled for 8AM. Received several emails and texts as reminders. Went to pick up at noon. It wasn't done? Took truck back home and rescheduled it. I understand they were very busy but??? More

I had a recall for my door latches. I was unable to read the numbers on the latches so I took it to the dealer. He helped me read them and based on what my phone said (after the incorrect information was p the numbers on the latches so I took it to the dealer. He helped me read them and based on what my phone said (after the incorrect information was put in) that the latches should be replaced. We set up a time on my day off to get it taken care of. When I arrived I asked how long it would take, and if a loaner vehicle was available? He said there was nothing available and he didn't know how long it could be 30 mins or 2 hours. I said the guy the other day said it was a major job, he said it could be if needed. I said according to the information given on Saturday it was needed. I said I can have someone pick me up. He said we will take a look and let you know. So I went to the waiting area to wait. Obviously what they say on their website about cleaning being important is just a line. The seats had food in them so had not been cleaned, this was at 8 am. After about an hour of waiting and not heard anything I went to the desk and the service guy said I am just waiting on word from Ford, but it looks like nothing needs to happen. I said the guy on Saturday said it needed to be changed so I don't understand. He said you put in the wrong codes so I have put in the correct codes but I need confirmation. I asked how much longer because I did have other things to do on my day off. He was a little put off and said I don't know so I went back to the waiting room where I waited for another hour before he came in and said nothing needed to be done. Why didn't he say at the start that all he was going to do was put the codes in and sit around and wait for ford to do the work? I could have waited at home or did what I needed to do on my day off. Service advisor listed as David Hornung More

Friendly people, had no problems with the recall check. Loved the waiting area. I need to use up more words and have no more to say. check. Loved the waiting area. I need to use up more words and have no more to say. More

A hour and 15 mins for a oil change and tire rotation that I made an appointment for seemed a bit too long. My spare tire wasn’t rotated with the tire rotation (which I guess I figured a Jeep dealership that I made an appointment for seemed a bit too long. My spare tire wasn’t rotated with the tire rotation (which I guess I figured a Jeep dealership would rotate in) and the dealership also would not honor a coupon that is on their own website! Was hoping for better service from an actual dealership... More

My Wife and I Travel for work. We flip out when our Truck is not well and I hate to say this but we Expect the Worst. That is not so at Portage Ford. Dave was Outstanding ! Everyone was but Dave is fantastic is not well and I hate to say this but we Expect the Worst. That is not so at Portage Ford. Dave was Outstanding ! Everyone was but Dave is fantastic. I would go way out of my way to come back here and I will tell others to do the same. Thanks. More

Waited longer than thought for a recall work other than that things went fine they did oil change filter rotate tires did a nice job that things went fine they did oil change filter rotate tires did a nice job More

This dealership is over the top!!!! A ten plus or a five star. Very friendly, easy to work with. Will be back. Thank you very much for such great service, Sid star. Very friendly, easy to work with. Will be back. Thank you very much for such great service, Sid More

Horrible dealer. I made an agreement to purchase a truck on a Saturday. I asked if they needed a down payment to hold the vehicle until I could pick it up on Tuesday, and the salesperson Wade assured me tha on a Saturday. I asked if they needed a down payment to hold the vehicle until I could pick it up on Tuesday, and the salesperson Wade assured me that would not be necessary. I obtained financing and had cashiers checks printed to the dealer name as specified by Wade. He then texted me Monday evening saying they had sold the truck and he was sorry, there is nothing they could do. Very poor business practice. They also charge ridiculous "doc" fees and a bogus "anti theft" fee to the tune of nearly $800.00. Do your research and buy somewhere else. More

Wade epitomizes excellent customer service and personal care. I appreciate the service I received and his follow up. I commend Portage FCJD to anyone seeking to make a new or used car purchase care. I appreciate the service I received and his follow up. I commend Portage FCJD to anyone seeking to make a new or used car purchase More

Salesman was pushy! When contract was finalized it was $500 less than agreed upon. I talked to salesman at pickup and he offered nothing. would not recommend him as he jumped from one thing to the next an $500 less than agreed upon. I talked to salesman at pickup and he offered nothing. would not recommend him as he jumped from one thing to the next and really pushed hard to sell the 2018 truck and not explaining the difference in a 2020. I understood the price to be $500 less than finalized.. More