Port Orchard Ford

Poor service I took my 2013 Ford Escape to be looked at for rough idle and Engine Fault code sometimes atstart up. Rather than fix the problem they cleared the c I took my 2013 Ford Escape to be looked at for rough idle and Engine Fault code sometimes atstart up. Rather than fix the problem they cleared the computer and sent me on my way with a vehicle still under warranty that I was unsure whether it was even ttrustworthy to drive. I work for a living and need my vehicle to get to work. I don't think it takes numerous visits and leaving the vehicle with them to fix it. I bought a code reader and was able to get the information they saw from the vehicle computer. I looked at the View Freeze Data which the computer stores when an event happens. It does not set a code though, the info is visible though. I spent 175.00 on a scan tool and another 80.00 on a MAP Sensor. Which solved the issue. Its not rocket science, but they insist on recreating the fault themselves. I would not recommend going here. NOT HELPFUL AT ALL. Refused to reimburse me for the part. More

Make the drive If you live in the Bremerton area you need to make the drive to this service center for your Ford. Small town amotsphere and friendly people. Don't wa If you live in the Bremerton area you need to make the drive to this service center for your Ford. Small town amotsphere and friendly people. Don't waste your time at the larger dealer. These people really personalize your service. More

No pressure , Honest, Fun Wow, This is the second vehicle I've purchased from Bruce Titus Port Orchard Ford. Both times that I've come in it has been a great pleasure not onl Wow, This is the second vehicle I've purchased from Bruce Titus Port Orchard Ford. Both times that I've come in it has been a great pleasure not only working with very pleasant yet honest and professional people. This includes sales finance and service. These are the kind of things that make Ford number one in my book along with a great product. Sales, Kari Fasnacht, Michael Harrison. Finance, Val Cummings. You all are great. I hope this year brings you great rewards. I almost forgot I love the 2014 super cab F150 4x4 I've had a lot of trucks but this one is The best. Happy new year! FJ More

used car with a good experience when you buy a used car you're always worried about problems. Well I can tell you with from experience that, with a slight hiccup, they got on it righ when you buy a used car you're always worried about problems. Well I can tell you with from experience that, with a slight hiccup, they got on it right away and fix the problem. it really wasn't a big deal, and without any fuss or fight from them they fixed it. You couldn't ask for any better experience with a used car purchase. I would trust to buy another car from them in the future, of course if they have what I'm looking for.definitely ask to talk to Steve Scott! More

very satisified customer Took a week to get in. But everyone was super nice. got there early was in and out in about an hour. I even put a application in to work there, wou Took a week to get in. But everyone was super nice. got there early was in and out in about an hour. I even put a application in to work there, would love to work with this staff on a full time basis !!!!! More

Friendly fast service, honored their quote in the emails. David was great to work with. They stayed late for us. We drove all the way from Covington and it took us about an hour from starting the paperwor David was great to work with. They stayed late for us. We drove all the way from Covington and it took us about an hour from starting the paperwork to driving off. More

Gary was very friendly and informative regarding car information. We were not able to purchase the car, Gary and his manager did try their best to work us, but, my experience was very good. I would de information. We were not able to purchase the car, Gary and his manager did try their best to work us, but, my experience was very good. I would definitely recommend going out there to take a look at their cars. Thank you Gary. Katief More

I was recommended to Bruce Titus Ford by the USAA car buying service. After exchanging a few emails I went in after I was told by their internet sales consultant, Shawn Clark, that they had "a few new an buying service. After exchanging a few emails I went in after I was told by their internet sales consultant, Shawn Clark, that they had "a few new and used Explorers on the lot that I could test drive." I said, cool I'll go and see what they got. I get there, start talking to Shawn, and he does an appraisal on my vehicle. We start talking a little bit and then he starts asking me about how much I'm going to put down for my vehicle, what I’m looking to pay, etc. I told him I'd like to see one first ... since you said you had a few on the lot. Problem #1 he says, well we're all sold out of them now (aka he lied to me about having cars I'm interested on the lot, shocker I know). I get ready to leave and he says he can get one there from Spokane by the next day. So I hear him out and we talk about how much etc., and then he goes off to try and get one for me to test drive. After sitting there for a bit I tell him we're leaving because my kids are getting a little bored and I don't want to sit there all day especially if I wasn't buying a car that day. Here comes problem #2, he tells me, "oh you're gonna go upstairs in a few minutes." Upstairs for what I ask, and he informs me it's to talk with the financing guy.... At this point we haven't talked any numbers and I haven't even said I'm going to buy the car. I tell him that I'm not going to buy a car that I haven't even seen before. He gives me a speech about how brick and mortar car dealerships are going away and all cars are going to be bought online. To be fair, this is where I "should" have just walked out never to return but I didn't and that part is on me, moving on... We talk some more about some things and about specific features this car has to have (like will the car seats) and he agrees to them, puts it on paper and says if the car doesn't meet these, then the deal is off. I had also asked if the vehicles came standard with a towing package and he told me clear as day "the 3.5L does which is the one you're getting." To me, that sounds like if he's lying he's buying so I'm fairly happy at this point. We go and talk to their financing guy Scott Chryst. Finally get to talk some numbers and we come to a price I can agree with. He tells me an interest rate and I tell him if you can get that interest rate with Ford Credit (I have a long reputation with them and they have always treated me very well so I wouldn’t mind sticking with them) that's fine. I also tell him, if he for some odd reason can't get it with Ford Credit, let me know because I was already approved for a loan through USAA with that interest rate (this will come into play later). We sign papers, everyone's happy the car will be delivered within the next 2 days. Fast forward one day, get a call from the dealership saying that the car will be ready at 6:30. My son has a tee-ball game at 6:00 so I go to that and my wife goes and picks up the car. Now we come to problem #3, the car isn't ready at 6:30, it isn't ready at 6:45 and it's not ready at 7:00... Finally sometime shortly after 7:00 the car is ready after the detailing job was cut short by the sales person doing the delivery. My wife is in a hurry to pick my son and I up from his tee-ball game that has been over for over half an hour. She tells the guy doing the delivery that she doesn't have time for him to do a "demo" of the vehicle and the guy asks her "can you put on the survey that I did the demo so we can get a good survey?", and that would be our problem #4. These guys are all about lying, and they'd rather bribe the customer (very poor bribe at that) to get a good survey than just simply doing a good job and earning the marks on the survey. Finally my wife is able to pick me up close to 7:45 and I find out that there is no towing package... #5, Shawn lied to me again... starting to see a trend. I figure we'd take care of this one tomorrow, like maybe they would do the honorable thing and install one for us. We get home, put the kids to bed and go outside to play with our new toy and to set up the Sync services (we had a Ford before so we know about and link the service). Come to find out, Bruce Titus Ford is pretty much the only Ford dealership in the world that doesn't offer the Sync services complimentary. They did offer to reimburse me for the $60/ yr for 3 yrs, but at this point I'm just not wanting to see these people again. Another discovery (problem #6) that we made during this period, was a real bone head one if you ask me, instead of getting a Ford Explorer manual with the vehicle, they gave us a Ford Focus manual. I know they are similar vehicles (sarcasm) but that seems like a pretty stupid mistake. Anywho, what would a good car dealership do? My guess would be they would either send the correct one, or hand deliver it. However, Bruce Titus Ford is not a good car dealership and their solution is for us to spend the time and gas to go get the correct manual from the dealership (I think that qualifies as problem #7 even though it was the mutant offspring of problem #8). Back to the towing package thing, good ole Shawn being the nice guy he is, offers to help us find a place that will give us a good price on having the towing package installed (problem #9, Shawn's lies run rampant and will cost you the discounted price of $350). After that, we get our problem #10, again my wife is asked to bring the survey to the dealership in person in an effort to "bribe us to give a good survey", again they'd rather "bribe", if you can even call it that, for a good survey than just do the work to make it a good car buying experience. Well that was my crappy experience with them. I did end up sending Shawn an e-mail about the things I was displeased about, but he didn't respond. He did however add me to his mailing list, and sent me a couple invitations to sales events at Bruce Titus Ford. Oh yea, there was one more problem (#11) that I actually found out about today. Remember how I told you that I would let them find me financing through Ford Credit and if they couldn't for some reason to tell me so I could use my own financing? Well, as it turns out, Scott went ahead and just financed my vehicle through TD online bank without ever contacting Ford Credit (I called Ford and they confirmed this and my credit report didn't have any hits from Ford Credit). More

HORRIBLE!!! HORRIBLE HORRIBLE!!!! not worth the drive. I called about a ford edge a week ago that i found online. I called and spoke to RICKI (RICKY) he said ya we have it still. I told him that i lived abo called about a ford edge a week ago that i found online. I called and spoke to RICKI (RICKY) he said ya we have it still. I told him that i lived about 1.5 hours away taking the ferry so it better be worth my time, well i headed that way and becuase of the traffic i didnt make it there and turned aroudn to head to bellingham i had a exam at school. So i finally have a day off work, i called said id be there n 1.5 hours ( i was only 30mins away(i didnt want them to start the car and warm it up-it was used)) so when i called i asked for ricki " hi i was wondering if u still have the ford egde. why yes we do i can see it from my desk right now, come on down :) " i got there 30mins later and i cant find it on the lot, he cant find it on the lot.. he comes back to me after talking to his manager and says " so i have good news!!! if u came here last week when u called it would have been here and it could have been yours, bad news is it went to auction 45mins ago" i then procceded to tell him i called 3mins ago and he told me he saw it... DO NOT ASK FOR RICKY. HORRIBLE SALES!! HORRIBLE More

I would like to commend Gary Lowery of Bruce Titus ford in Port Orchard, for an excellent job in helping my wife in getting the 2010 Escape she wanted. His experience and professionalism coupled with his in Port Orchard, for an excellent job in helping my wife in getting the 2010 Escape she wanted. His experience and professionalism coupled with his understanding was above reproch. More