Port Orchard Ford

Smooth, thoroughly enjoyed this experience Bought a used vehicle from this dealer, service has been bending over backwards to keep me happy. Arranged for a rental both times it needed repairs, Bought a used vehicle from this dealer, service has been bending over backwards to keep me happy. Arranged for a rental both times it needed repairs, and followed up with daily calls to keep me updated. Has been less stressful when I don't worry about the how and when, just drop off and pick up when it's done. More

HOME TOWN DEALERSHIP THAT CARES ABOUT THEIR CUSTOMERS! The service and sales department has for several years demonstrated their honesty, integrity, and a willingness to go the extra mile with excellent cu The service and sales department has for several years demonstrated their honesty, integrity, and a willingness to go the extra mile with excellent customer service. My service manager is Warde Eckert. I can't begin to tell you how awesome he has been with me and my entire family. All six of us buy nothing but Fords and have all our vehicles serviced at Bruce Titus Ford in Port Orchard! Bruce Titus's son is the current sales manager at the Port Orchard store. He is one of the most personable individuals I have ever met and always goes out of his way to ensure your experience is 100% satisfying. By the way, if your going to but a car there make sure you ask for Gary! He's been my personal salesman for the past ten years! You won't be disappointed! More

Good price on great van, slow customer service Originally there were some issues with the transaction, however the dealership went above and beyond to make everything right. I was very surprised wi Originally there were some issues with the transaction, however the dealership went above and beyond to make everything right. I was very surprised with how much they went out of their way to correct what was wrong. I would definitely recommend them to anyone. More

Great Service! They actually care. First impression is the lasting one, and the staff was amazing. I will definitely buy/lease and get service from this dealer in They actually care. First impression is the lasting one, and the staff was amazing. I will definitely buy/lease and get service from this dealer in the future. More

Oil change and program update Scheduled appointment online and dropped off as scheduled and then asked to have transmission program updated. Professional service and reasonably pri Scheduled appointment online and dropped off as scheduled and then asked to have transmission program updated. Professional service and reasonably priced and done when they told me it would be. I will be going back for the next service. More

Warranty Service Ward was very helpful and went out of his way to make it possible for me to get my car in for repair given a some logistical difficulties on my end. Ward was very helpful and went out of his way to make it possible for me to get my car in for repair given a some logistical difficulties on my end. More

Overly Pleased!! I shopped on-line for a nice used 2012 Ford Explorer and found one I liked Here at Bruce Titus Ford. From the sales team, to Mike in financing ....EVE I shopped on-line for a nice used 2012 Ford Explorer and found one I liked Here at Bruce Titus Ford. From the sales team, to Mike in financing ....EVERYONE was very accommodating and there was no back and forth haggling or sleazy "car salesmen" for lack of a better expression. I really bought with confidence and it was WELL worth my drive in from Tacoma. The entire experience more than exceeded my expectations. I look forward to working with them in the future!!! Sunni from Tacoma... More

Excellent on schedule service Friendly, professional, courteous, on-time no hassle service Buying a Ford is as easy as having it serviced. Local business providing quality s Friendly, professional, courteous, on-time no hassle service Buying a Ford is as easy as having it serviced. Local business providing quality service in a small community. More

Poor service I took my 2013 Ford Escape to be looked at for rough idle and Engine Fault code sometimes atstart up. Rather than fix the problem they cleared the c I took my 2013 Ford Escape to be looked at for rough idle and Engine Fault code sometimes atstart up. Rather than fix the problem they cleared the computer and sent me on my way with a vehicle still under warranty that I was unsure whether it was even ttrustworthy to drive. I work for a living and need my vehicle to get to work. I don't think it takes numerous visits and leaving the vehicle with them to fix it. I bought a code reader and was able to get the information they saw from the vehicle computer. I looked at the View Freeze Data which the computer stores when an event happens. It does not set a code though, the info is visible though. I spent 175.00 on a scan tool and another 80.00 on a MAP Sensor. Which solved the issue. Its not rocket science, but they insist on recreating the fault themselves. I would not recommend going here. NOT HELPFUL AT ALL. Refused to reimburse me for the part. More

Make the drive If you live in the Bremerton area you need to make the drive to this service center for your Ford. Small town amotsphere and friendly people. Don't wa If you live in the Bremerton area you need to make the drive to this service center for your Ford. Small town amotsphere and friendly people. Don't waste your time at the larger dealer. These people really personalize your service. More