Port Orchard Ford

Highly unrecommended After purchasing a 2013 ford mustang from this dealership within not even a year and a half of owning the car the water pump had sprung a leak under 8 After purchasing a 2013 ford mustang from this dealership within not even a year and a half of owning the car the water pump had sprung a leak under 80k miles. Thankfully I had purchased the warranty I thought to myself since the shop had already diagnosed it and I had paperwork in hand, I figured okay Ford will own up to there end so I scheduled an appointment to attempt to get the problem at least fixed under the warranty only to show up and get told it'll be a 400$ charge to look at the car in order to determine if its true or not even though it's already been evaluated, and that was to "see" if it was even covered under the warranty. Needless to say I took it back to the shop that evaluated it and got it fixed for roughly a little over the price they wanted to even look at it. Filed a complaint with the BBB in order to try and resolve the issue since they haven't held up to their end of the deal and only got told that basically I was a liar and they linked the warranty paperwork. Responded back showing them the exact paperwork that says the owner of the vehicle will cover diagnostics and nowhere on the paperwork does it state the diagnostics had to be performed at their dealership, they marked the complaint as complete and refused to reply. So on top of the 22% APR, the false presentation that they would help with refinancing when the time came, and selling me a useless 2000$ warranty to jack up there intake on the deal, this has been by far the worst business I've ever dealt with and would not recommend to anyone. If you do purchase through them don't bother getting their warranty look on your own or finance outside of their dealership, this dealership is a scam and has poor customer service and management to say the very least. More

Excellent customer service Gary was fabulous. Val the Finance Manager was incredible. They did everything possible to help me purchase my next car and succeeded. Service departm Gary was fabulous. Val the Finance Manager was incredible. They did everything possible to help me purchase my next car and succeeded. Service department is excellent as well. More

Felt like my business inconvenienced them. Stopped in on Saturday morning intending to purchase a vehicle. I was driving my old piece of junk, but prequalified to spend three times what I wante Stopped in on Saturday morning intending to purchase a vehicle. I was driving my old piece of junk, but prequalified to spend three times what I wanted to spend. When I walked in, Reuben tried to pass me off to another salesman who said he was too busy to help me. Reuben then said he would help me, but didn't seem happy about it. But, guess what! I still bought a vehicle on Saturday - from Haselwood Auto Group! Spent $16,000 and was happy with every minute of the service they provided! Bruce Titus can take a lesson from Haselwood. More

OLD SCHOOL used car salesman Holy crud talk about OLD SCHOOL used car salesman, the 80's & 90's called gentlemen and would like their sales tactics back!!! The short & sweet of th Holy crud talk about OLD SCHOOL used car salesman, the 80's & 90's called gentlemen and would like their sales tactics back!!! The short & sweet of this is that the management (Steve....) likes to use that old school control & badger the customer to death technique!!! We had deal agreed upon & after we sent them our banks fax # to send over the purchase order. They then decide that they would like to make more profit in the deal by reevaluating my trades and having us do our paperwork through them for our bank, instead of coming up there with a check in hand. Okay so another words, we would like to bring you into the dealership sir & verbally accost you some more until you take less money for your trade in vehicles. Then we want to try & persuade you away from your trusted credit union into one of our financing options. All in the hopes that we can make even more money off of you if possible sir. However the worst case scenario is that we can always back pedal (which we obviously have NO problem doing) & go ahead & send it through your credit union. But at least then we'll have a chance to try & sell all the extended warranties and add on crap that we can. Oh yeah & let's not also forget to mention the charge to your credit union. It's just for a few hundred bucks that we'll get for doing all the paperwork for um, that you could have done at the branch for FREE with um !!!!! Now we will say this, we do feel bad for the salesperson though. Because she was great the whole way through, professional until the end. We truly did feel that she had earned our business over the other dealerships that we had been shopping ! It's just unfortunate for her that the managers aren't as professional as she was !!! All & all the year is 2016 gentlemen get with the times, because the majority of us consumers do NOT buy car's this way anymore !!!!!!!!!!!!!! More

Price was great... the rest was lacking The price of the vehicle was great initially (better than most on west coast), and Gary was very friendly, communicated everything with us, and shared The price of the vehicle was great initially (better than most on west coast), and Gary was very friendly, communicated everything with us, and shared step-by-step how the process would go with us. However, after we worked with Gary, several things took away from that positive experience... We had to wait around awhile to go through the usual 'car dealer haggling back & forth with the sales manager' on trade in value (well below KBB dealer trade-in value range), payment APR & term, etc. followed by more waiting around (a couple hours), for a VERY disorganized financial experience (wrong down payment amount was recorded, additional warranties added for prices other than discussed, wasn't given required paperwork to register vehicle out of state at DMV and only given 3 day temp license to do so, etc.)... 5 hours after we arrived, we left with a new truck and eventually finance discrepancies got resolved, but took several days and more back & forth to do so. What started off as a great car buying experience turned into a typical if not negative one... I only hope others have a better one overall. Thanks for the great price initially... just wish the rest followed suit. More

Takes good care of you From the service writers to the techs, this dealership went out of their way to provide excellent service and value for the money. I will visit them a From the service writers to the techs, this dealership went out of their way to provide excellent service and value for the money. I will visit them again when I need service on my vehicle. More

Service you can trust. I purchased my 2006 Mustang new from Bay Ford. The excellent post purchase service and care has continued at the same level of excellence and trust a I purchased my 2006 Mustang new from Bay Ford. The excellent post purchase service and care has continued at the same level of excellence and trust after the ownership changed to Port Orchard Ford. More

My 2010 Ford Escape Mr Gary Lowery on our first contact made Me feel right at home,just like I was part of Your family. Thanks Gary and Thank Erin YOO for the great work Mr Gary Lowery on our first contact made Me feel right at home,just like I was part of Your family. Thanks Gary and Thank Erin YOO for the great work She did on My paper Work. John L George Sr. More

Lube and regular service The work was professionally done and all the staff was polite and competent. I do think that the work was done a little slower than necessary. The work was professionally done and all the staff was polite and competent. I do think that the work was done a little slower than necessary. More

Ford Maintenance Port Orchard Ford Service Department uses the latest technology and reporting which makes it very easy to track the overall condition of my vehicles. Port Orchard Ford Service Department uses the latest technology and reporting which makes it very easy to track the overall condition of my vehicles. A planned maintenance schedule is presented which helps to maintain my vehicles plus make a budget well in advance for necessary repairs. A feature new to me but most welcome. More