Port Orchard Ford

Awful Service. Wasted our time. Waiver needed for car wash. Lies about features included. Charged for service that was never completed. Will not update connect serv Wasted our time. Waiver needed for car wash. Lies about features included. Charged for service that was never completed. Will not update connect services for phone application. Overpriced services. Said service could be completed and they kept vehicle three days, I picked it up before service was done, we could have been driving our vehicle waiting for the parts to arrive. Sales attempted to do service himself. We were charged $7000 do to business with them above the cost of the vehicle. More

I will never buy truck or cars from this dealership. We ordered a custom truck. Our salesperson was calling us religiously about the progress and the delivery estimate for the truck. The truck arrived A We ordered a custom truck. Our salesperson was calling us religiously about the progress and the delivery estimate for the truck. The truck arrived Aug 16, 2024, the salesman called saying we can pick up the truck we ordered, since it was late in the afternoon. "I said tomorrow we will be in before noon. Saturday Aug 17, 2024 we showed up with check in our hands and ready to take the truck home since we waited about 10 weeks. Upon arriving the truck was park far from the pick up area. We wanted to see it but the salesman was hesitant, but since I was persistent we are able to view the truck without the key, therefore you can only see the outside. He did not even acknowledged us if everything is what we expected. My son, was excited since it's his first truck. We arrived 11:48 they kept us there for 3 hours saying they need to have the truck inspections, blah, blah, we waited then I kept on asking why are waiting for so long. Then the salesman said we need to close the deal and sign on the documents. Without hesitation we did just that. Running about almost 4 hrs of wait. As soon as we signed the deal. We are excited to receive the key and check the truck. THEN THE SALESMAN TOLD US BY THE WAY THE TRUCK IS NOT READY BECAUSE YOU'RE CUSTOMIZATION PARTS, WE DON'T HAVE IT AND WE DON'T HAVE ANYONE TO INSTALL THE PARTS. WHY???? did you keep up for almost 4 hrs and let us signed the deal, if the TRUCK WAS NOT READY FOR DELIVERY. We are NOT in a hurry. It was face to face ROBBERY (my son live in Bothell and he will take the ferry to be in Port Orchard it cost money). The MANAGER was not helpful he was playing the victim self pity "we are only human" are you for real ???..ALL YOU HAVE TO DO IS CALL US.. For my salesman "Marshall" you lost us. Our purchased from them ...first was 2021, then 2024. I was actually looking to get another truck for my husband to upgrade his F-150 to F350. That's WILL never happen to this FORD dealership.The service was beyond disappointment and deceitful practice. More

Staff was courteous and helpful. The work was done on time as promised. The waiting area was comfortable and clean The work was done on time as promised. The waiting area was comfortable and clean More

These reviews are not acurate. .These guys manage to make my life miserable for like 2 months..they did a recall on my lincoln and blew out the computer because it was done incorrec .These guys manage to make my life miserable for like 2 months..they did a recall on my lincoln and blew out the computer because it was done incorrectly..it took ford enginers 3 weeks to figure it out..then i took my offroad tacoma in and found out they screwed up my lug nut bolts like 5 of them..and after getting all this done the general manager did not approach me and apologize..never again been going to west hills and dealing with them, More

A good experience. Straight to the bottom line with a good explanation of getting there. Straight to the bottom line with a good explanation of getting there. More

I made arrangements to have my truck picked up at home for services at the dealer and the driver showed up actually 10 minutes early. I expected the truck to be gone all day, but it was all done by 130 for services at the dealer and the driver showed up actually 10 minutes early. I expected the truck to be gone all day, but it was all done by 130 pm, and back at my house 145. The coupon I planned to use was still in the truck, so I called and talked to Jacob about it and he got it applied to my account within about 10 minutes. So all in all an excellent experience. As an aside, I love that anytime I need a truck wash it's free! More

It was a pleasure to deal with Gerardo and the Bruce Titus team. To put it short….I enjoyed the buying experience and believe I got the best deal there was. Titus team. To put it short….I enjoyed the buying experience and believe I got the best deal there was. More

Great people. Great mechanics great service Wonderful enjoyable and great car wash. Will come again!! Great mechanics great service Wonderful enjoyable and great car wash. Will come again!! More

The service techs were friendly , knowledgeable, and did the service efficiently, with the knowledge and ability to get the job done the service efficiently, with the knowledge and ability to get the job done More

They provide the best service I have ever had They ate professional and friendly; they actually come to your home for basic service. professional and friendly; they actually come to your home for basic service. More